Service bulletin SA-020-26

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

NHTSA's summary

This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-015/25 03/10/25 DESCRIPTION Some vehicles may exhibit poor hands-free liftgate operation after a Mazda genuine trailer tow hitch accessory installation. IMPORTANT: When a Mazda genuine trailer tow hitch is installed on a vehicle equipped with hands-free liftgate function, the sensing area is reduced due to the mechanical structure of the hitch. The hands-free liftgate’s optimal sensing area below the rear bumper is shown in green boxes in the image below. Since the left side of the hitch has a 7-pin connector socket, the right side is the most ideal for hands-free operation. For safety, be extra careful performing the kicking motion around the hitch. NOTE: Hands-free function can be switched on/off by using MAZDA CONNECT Settings --> Vehicle Settings --> Doors --> Hands-Free Liftgate.

The document

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Listing a model year does not mean every vehicle of it is concerned: the document says which.

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