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Over-the-air update SYNC-25.1.9.7.1 F-150 BEV

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeOver-the-air update
NHTSA id11029555
Published by NHTSA2026-03-04
Manufacturer's numberSYNC-25.1.9.7.1 F-150 BEV
Manufacturer's date2026-02-17
Campaign id or software versionSYNC-25.1.9.7.1
NHTSA componentELECTRICAL SYSTEM; VISIBILITY/WIPER; UNKNOWN OR OTHER

NHTSA's summary

"25S49 Recall Remedy: -Infotainment software update to address frozen screens"

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Glass, wipers and mirrors, Wipers and washers

Vehicles listed
FORD F-150 LIGHTNING BEV2023 (the catalog's model; the bulletin names a series or trim of it)

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
SSM 550932026-08-20. Service bulletin. Some 2021-2026 F-150 vehicles may exhibit a concern of the windshield wipers not parking in the correct position on the windshield and/or over-traveling. This may be due to incorrect alignment of the wiper pivot arm on the wiper linkage assembly. Wiper pivot arms may or may not be equipped with an alignment key. Alignment keys are a manufacturing aid and are not needed for proper alignment and operation. In some instances, it may be necessary to remove this alignment key to achieve proper alignment. Replacement of the wiper pivot arm, due to a missing alignment key is a not warrantable. Refer to Workshop Manual (WSM), Section 501-16.
SSM 550082026-07-20. Service bulletin. Some 2021-2026 Ford vehicles may exhibit inoperative heated/cooled seats, heated steering wheel and/or front/rear defrost features after a remote start is performed through the Ford mobile application or with the key fob. Customers may also experience heated/cooled seats, heated steering wheel and/or front/rear defrost features turning on in unexpected conditions such as during warmer weather. These features will operate normally when commanded in the center display screen. This may be due to the customer not setting up their "Climate Settings" through the Ford mobile application. To correct this condition, inform the customer they should perform a remote start from the Ford mobile application and then adjust the "Climate Settings" in the Ford mobile application as desired. These settings only need to be set once and will persist through subsequent remote starts. Heated and cooled seats will be set to Level 2 when turned ON via "Climate Settings" in the Ford mobile application during a remote start event. This is normal operating characteristic. This condition does not affect vehicle durability and no a
SYNC-25.1.9.7.1 F-1502026-03-04. Over-the-air update. "25S49 Recall Remedy: -Infotainment software update to address frozen screens"
SSM 545642026-02-20. Service bulletin. Some 2021-2026 F-150 and 2024-2026 F-Super Duty vehicles equipped with one-touch up/down front windows may exhibit a window not responding to one-touch controls and/or bouncing back when using the one-touch close function.<br /> <br /> For vehicles included in Field Service Action (FSA) 25P35 and/or 26P02, perform repairs as directed by the FSA(s).<br /> <br /> For 2021-2026 vehicles not included in the FSA(s), reprogram the driver door module (DDM) and the passenger door module (PDM) using the latest software level of Ford Diagnosis and Repair System (FDRS) scan tool according to the Workshop Manual (WSM), Section 501-11 for normal diagnostics and testing direction by symptom. For claiming, use causal part 14B291 and labor operation MT14B291SSM.
SSM 545852026-02-19. Service bulletin. Some 2021-2026 F-150 and 2024-2026 F-Super Duty vehicles equipped with one-touch up/down front windows may exhibit a window not responding to one-touch controls and/or bouncing back when using the one-touch close function.<br /> <br /> For vehicles included in Field Service Action (FSA) 25P35 and/or 26P02, perform repairs as directed by the FSA(s).<br /> <br /> For 2021-2026 vehicles not included in the FSA(s), reprogram the driver door module (DDM) and the passenger door module (PDM) using the latest software level of Ford Diagnosis and Repair System (FDRS) scan tool according to the Workshop Manual (WSM), Section 501-11 for normal diagnostics and testing direction by symptom. For claiming, use causal part 14B291 and labor operation MT14B291SSM, up to 0.4 hours.
SSM 545072026-01-20. Service bulletin. Some of the vehicles listed in the Model statement above equipped with one-touch up/down front windows may exhibit a window not responding to one-touch controls and/or bouncing back when using the one-touch close function.<br /><br /> For vehicles effected by Field Service Action (FSA) 25P35, perform repairs as directed by the FSA.<br /><br /> For 2021-2026 vehicles, update the driver door module (DDM) and the passenger door module (PDM) using the latest software level of Ford Diagnosis and Repair System (FDRS) scan tool. Refer to the Workshop Manual (WSM), Section 501-11 for normal diagnostics and repair direction by symptom. For claiming, use causal part 14B291 and service labor operations 12651D and 12651D4.
TSB 25-24482025-09-23. Service bulletin. This article supersedes TSB 25-2201 to update the vehicles affected. Some of the vehicles listed in the Model statement above equipped with one-touch up/down front windows may exhibit a window not responding to one-touch controls, not opening all the way and/or bouncing back when using the one-touch close function. This may be due to a calibration parameter in the driver door module (DDM) and/or passenger door module (PDM).
SYNC-25.2.1.6.5 F-150 BEV2025-08-22. Over-the-air update. "Quality improvements include: -Latest software update for BlueCruise Activation -Introduction of toggles in the center screen for driver assist features -Improved audio experience while using CarPlay or Android Auto -Walk away lock introduced in the vehicle"
SSM 541372025-08-19. Service bulletin. Various 2021-2025 Ford and Lincoln vehicles equipped with the rear camera on demand feature may exhibit "Please Check Surroundings For Safety" or "Full View Not Available" messages when the rear camera button is pressed and the vehicle is not in reverse. Inform customers this condition is considered normal operation and does not affect vehicle durability because the full rear view camera image can only be shown when the vehicle is in reverse. No additional diagnosis or service is required for this condition.
SSM 541152025-08-12. Service bulletin. Some 2023-2025 F-150 and F-Super Duty vehicles equipped with minor feature code B2DAC may exhibit an inoperative rear passenger window. To confirm a vehicle is built with a certain minor feature code, review the build information by clicking "Additional Information" under Vehicle Information or double-clicking the vehicle identification number (VIN) in the upper left corner in the Professional Technician System (PTS). This may be due to an open diode in the window switch. To correct the condition, replace the window switch of the affected window. If the condition persists, continue with normal diagnostics outside of this article. Refer to Workshop Manual, Section 501-11. For claiming, use causal part 14529 and labor operation 14529A of the Service Labor Time Standards (SLTS) Manual.