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Service bulletin SSM 54602

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id11029358
Published by NHTSA2026-03-03
Manufacturer's numberSSM 54602
Manufacturer's date2026-02-24
NHTSA componentSTRUCTURE:BODY

NHTSA's summary

Some 2025 Expedition/Navigator vehicles built on or before 27-Jun-2025 may exhibit a condition where the door upper moulding(s) on any of the four doors contact and damage the paint located under the upper-most portion of the B-pillar applique(s). This may be due to a lack of buffer material between the moulding(s) and the door surface. Inform the customer that Ford is aware of the concern and engineering is currently working on a solution for this condition that is expected to be announced by 30-June-2026. This concern does not affect vehicle durability and the customer can continue to drive the vehicle. Monitor Professional Technician System (PTS) for additional information and schedule a service appointment for the customer once the repair becomes available.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Body and frame

Vehicles listed
FORD EXPEDITION2025
LINCOLN NAVIGATOR2025

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
SSM 552292026-10-13. Service bulletin. Some 2025-2027 Navigator vehicles equipped with a second row floor console may experience a sliding cover over the cup holders that has become separated. Engineering is aware of this condition and is investigating a service solution that will enhance the performance of the cup holder slider. This solution is expected to be available by the end of Q1 2027. If the customer is not willing to wait for the enhanced service solution, replacement of the second row floor console cup holder assembly is acceptable. Note that the replacement of the cup holder assembly will have similar performance attributes for the slider as the original cup holder assembly that is being replaced. Should the customer choose to wait for the enhanced service solution, schedule an appointment with the customer when the repair is made available in Q1 2027. Monitor Professional Technician System (PTS) for updates.
DDM-PDM-26.21.7 Exped&Nav2026-10-02. Over-the-air update. Quality improvements include: -Software update to improve responsiveness of the door control system after the vehicle enters a low-power state
SSM 550052026-07-14. Service bulletin. 2025-2026 Expedition/Navigator vehicles equipped with power running boards do not deploy the running boards in auto mode when the easy entry/exit setting for "Approach Detection" is toggled on. This is a change from prior models. Currently, easy entry/exit settings in the vehicle's center display screen incorrectly indicates that power running boards will deploy during approach detection in auto mode. This will be corrected in a future Digital Experience over-the-air (OTA) update which will begin deploying in mid Q3, 2026. The Workshop Manual (WSM) and Owner's Manual have been corrected to explain proper operation of power running boards.
26B112026-07-01. Other. Certain 2025 Model Year Expedition and Navigator Vehicles Front and Rear Door Paint Correction and Upper Moulding Isolator Installation
SSM 549102026-06-15. Service bulletin. Some 2025-2026 Expedition/Navigator vehicles equipped with one-touch up/down front windows may exhibit a condition where a front window does not respond to one-touch controls, does not open all the way and/or bounces back when using the one-touch close function. Advise the customers that driver door module (DDM) and passenger door module (PDM) software updates are currently being delivered to vehicles over-the-air (OTA), which are expected to resolve these symptoms. It is important to advise the customer to select the automatic updates option in the settings menu to enable automatic updates and/or approve prompts to download or install updates if automatic updates are purposely disabled. Monitor Professional Technician System (PTS) for additional information.
SSM 548882026-06-09. Service bulletin. Some 2025-2026 Expedition/Navigator vehicles built on or before 10-Mar-2026 and equipped with power autofold exterior mirrors may exhibit concerns with the passenger mirror not automatically folding in or out at times, while the driver side mirror automatically folds properly. This may be due to the software in the driver door module (DDM) and passenger door module (PDM). To correct the condition, reprogram the DDM and PDM using the latest software level of the Ford Diagnosis and Repair System (FDRS) scan tool. For claiming, use causal part 14B291 and labor operation MT14B291SSM up to 0.4 hours.
PDM -26.21.5 Expedition2026-04-30. Over-the-air update. Quality improvements include: -Prevents window bounce backs after using the one touch up feature
PDM -26.21.5 Navigator2026-04-30. Over-the-air update. Quality improvements include: -Prevents window bounce backs after using the one touch up feature
TSB 26-21902026-04-28. Service bulletin. This bulletin supersedes 26-2154 to update the labor operation numbers. Some of the vehicles listed in the Model statement above may exhibit a concern where both the liftgate and tailgate open when commanded by the fob when the liftgate only opening feature is enabled through the touchscreen controls. This may be due to the software in the rear gate trunk module (RGTM).
TSB 26-21782026-04-22. Service bulletin. Some of the vehicles listed in the Model statement above may exhibit one or both sides of the front bumper lower cover becoming detached. This may be due to a lack of retention of the front bumper fasteners.