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Service bulletin S2521000004 REV.B

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id11027739
Published by NHTSA2026-01-21
Manufacturer's numberS2521000004 REV.B
Manufacturer's date2026-01-16
NHTSA componentSTEERING; SUSPENSION; POWER TRAIN

NHTSA's summary

The customer is experiencing a clicking or pop noise from the steering knuckle and bearing area during turns while driving.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Steering, Suspension, Transmission and driveline

Vehicles listed
JEEP GRAND CHEROKEE2021, 2022, 2023, 2024, 2025, 2026
JEEP GRAND CHEROKEE 4XE2021, 2022, 2023, 2024, 2025, 2026 (the catalog's model; the bulletin names a series or trim of it)
JEEP GRAND CHEROKEE L2021, 2022, 2023, 2024, 2025, 2026

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20264182026-09-01. Suspension
26V5620002026-09-01. SUSPENSION:REAR:SPRINGS:COIL SPRINGS
26V4130002026-06-30. POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
20260372026-01-29. Suspension
26V0510002026-01-29. SUSPENSION:REAR:SPRINGS:COIL SPRINGS
24V1990002024-03-14. AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE; STEERING:COLUMN
20241162024-02-22. Suspension
20241112024-02-22. Steering
24V1320002024-02-22. SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT; STEERING:LINKAGES:KNUCKLE:SPINDLE:ARM
24V1310002024-02-22. STEERING:LINKAGES:KNUCKLE:SPINDLE:ARM

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
S26210000042026-10-07. Service bulletin. The Customer May Complain About a Popping Noise, Grinding Noise, or an Intermittent No Reverse or Forward Transmission Engagement. The Tech May Find Damaged and/or Worn Transmission Output Shaft Splines (850RE Transmission Only)
9100897Rev12026-09-17. Service bulletin. Qudra Lift Reman Compressor Excessive Repairs on Quadra Lift Reman Compressors Part Numbers: 68041137AF / R8572790AA / 68087233AA / 52124932AE / 52124934AE / 68064343AC Purpose The Star Parts Catalog has been updated to support component-level repair of the Quadra-Lift air suspension system. Replace only the component confirmed failed through diagnostics. Avoid replacing the complete assembly when an individual service component can correct the concern. Available Service Components Part Number Description R8572790AA Air Suspension Compressor 68087233AA Air Suspension Valve Block 52124932AE Front Air Suspension Hose Assembly 52124934AE Rear Air Suspension Hose Assembly 68064343AC Air Suspension Reservoir 68087240AA Temperature Sensor 68041137AF Compressor Assembly Diagnostic Decision Tree Customer Complaint: Service Air Suspension Message / Sagging / Unable to Adjust Ride Height / Compressor Running Continuously. Step 1: Retrieve and record all DTCs. C15D9 (Low Air Mass): Perform air mass test, complete system fill, leak-down test, and leak source identification before compressor replacement. C15A1 (Unable to Obtain Desired Ride Height): Verify ride height, perform leak-down test, inspect valve block, air lines, and air springs. C1562-98 (Over Temperature): Inspect for excessive compressor run time, leaks, low air mass, and restrictions before condemning the compressor. If a leak is found, repair the leak and verify operation before replacing the compressor. If no leak is found, perform compressor functional evaluation. If moisture is in the lines and valve block, then evacuate or replace lines. Only replace the compressor when a defect is verified (internal leak, failed solenoid, weak output, seized motor, failed functional test, or electrical failure). Service Component Selection Guide Verified Root Cause Recommended Repair Compressor Internal Failure Replace Compressor Valve Block Failure Replace Valve Block Air Line Leak Replace Air Line Air Spring Leak Replace Air Spring Temperature Sensor Failure Replace Temperature Sensor Technician Reminder Replace only the component confirmed failed through diagnostics. In many cases, compressor replacement is not required when the root cause is an air leak, valve block issue, airline concern, or sensor fault.
91008972026-09-10. Service bulletin. Qudra Lift Reman Compressor Excessive Repairs on Quadra Lift Reman Compressors Part Numbers: 68041137AF / R8572790AA / 68087233AA / 52124932AE / 52124934AE / 68064343AC Purpose The Star Parts Catalog has been updated to support component-level repair of the Quadra-Lift air suspension system. Replace only the component confirmed failed through diagnostics. Avoid replacing the complete assembly when an individual service component can correct the concern. Available Service Components Part Number Description R8572790AA Air Suspension Compressor 68087233AA Air Suspension Valve Block 52124932AE Front Air Suspension Hose Assembly 52124934AE Rear Air Suspension Hose Assembly 68064343AC Air Suspension Temperature Sensor 68041137AF Service Components Reference Diagnostic Decision Tree Customer Complaint: Service Air Suspension Message / Sagging / Unable to Adjust Ride Height / Compressor Running Continuously. Step 1: Retrieve and record all DTCs. C15D9 (Low Air Mass): Perform air mass test, complete system fill, leak-down test, and leak source identification before compressor replacement. C15A1 (Unable to Obtain Desired Ride Height): Verify ride height, perform leak-down test, inspect valve block, air lines, and air springs. C1562-98 (Over Temperature): Inspect for excessive compressor run time, leaks, low air mass, and restrictions before condemning the compressor. If a leak is found, repair the leak and verify operation before replacing the compressor. If no leak is found, perform compressor functional evaluation. If moisture is in the lines and valve block, then evacuate or replace lines. Only replace the compressor when a defect is verified (internal leak, failed solenoid, weak output, seized motor, failed functional test, or electrical failure). Service Component Selection Guide Verified Root Cause Recommended Repair Compressor Internal Failure Replace Compressor Valve Block Failure Replace Valve Block Air Line Leak Replace Air Line Air Spring Leak Replace Air Spring Temperature Sensor Failure Replace Temperature Sensor Technician Reminder Replace only the component confirmed failed through diagnostics. In many cases, compressor replacement is not required when the root cause is an air leak, valve block issue, airline concern, or sensor fault.
S2523000032 REV.B2026-08-19. Service bulletin. Steering Dragging While Recreational Flat Towing Behind RV.
08-289-26 REV. A2026-08-06. Service bulletin. Transmission Control Module (TCM) Diagnostic N/A - This bulletin was released in error. SYMPTOM:
08-289-262026-07-29. Service bulletin. Transmission Control Module (TCM) Diagnostic Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following DTCs: ● P2797-00 - Auxiliary Transmission Fluid Pump Performance ● P1625-00 - Park Pawl System Failure NOTE: Park system still functions, no impact to park engagement. NOTE: Vehicle will not experience unintended movement. Customers may also experience one or more of the following: ● Vehicle no start due to battery discharge. ● 'Start/stop inop' message. ● 'Service Transmission' message on in Instrument Panel Cluster (IPC).
1135282026-07-23. Service bulletin. SHAFT - AXLE HALF
1135292026-07-23. Service bulletin. SHAFT - AXLE HALF
21-053-262026-07-08. Service bulletin. Service Transmission Message Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): ● P2797-00 - Auxiliary Transmission Fluid Pump Performance. Customers may also comment on the following: ● Engine Stop-Start (ESS) does not operate. ● "Service Transmission" message displayed in the Instrument Panel Cluster (IPC). This bulletin involves inspecting and possibly replacing the transmission oil pump motor.
S2102000004 REV.D2026-07-02. Service bulletin. WL Front Control Arm Bushing - Handling Link Has Loose Rubber Appearance