Service bulletin RCA-18-25-001-1
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 11021782 |
| Published by NHTSA | 2025-08-08 |
| Manufacturer's number | RCA-18-25-001-1 |
| Manufacturer's date | 2025-07-09 |
| Campaign id or software version | FSAM-1608 |
| NHTSA component | POWER TRAIN |
NHTSA's summary
FSAM-1608: Rivian is initiating a customer satisfaction campaign for some model year 2023-2024 R1T and R1S vehicles. On these vehicles, the wheel hub to knuckle joint may have been serviced with a torque value that was too low. A fastener torqued to the lower value may cause an audible noise while driving at low speeds but will not impact vehicle performance. Rivian will retorque the affected fasteners and replace them if necessary. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Transmission and driveline
| RIVIAN R1S | 2023, 2024 |
|---|---|
| RIVIAN R1T | 2023, 2024 |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| RCA-38-25-002-1 | 2025-09-03. Service bulletin. Rivian is initiating a customer satisfaction campaign for some model year 2023-2025 R1T and R1S vehicles that were built with a front NVH/ting washer that may damage the nearby wheel speed sensor, resulting in the vehicle entering into a reduced performance safe-state mode and a fault indicator light illuminating on the driver display alerting the driver to have service performed on their vehicle. Rivian will replace both front NVH/ting washers with upgraded components. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles. |
|---|---|
| 3P Information Email | 2025-03-05. Other. We’re reaching out about your <<<R1T,R1S>>> (VIN: <<insert VIN here>>). We need to <<<replace the 12V battery>><<,>> << and>> swap the HVAC drain plug <<,>> << and>> <<inspect the wheel hub bolt torque>>> on your <<<R1T,R1S>>>. You’ve got options — schedule an appointment at your local Rivian Service Center or with one of our qualified third-party providers. Either way, these services are covered under warranty at no cost to you. Whichever option you choose, give us a call and we will help you schedule an appointment. |
| Bundled Campaign SMS | 2025-03-05. Other. Rivian Internal Hi <customer name>, We’re reaching out about your Rivian. We identified a need to inspect your vehicle for a potential issue that could result in being unable to access or drive your vehicle—and may even require a tow. Schedule an appointment with your local Rivian Service Center or with one of our qualified third-party providers. Both options are covered under warranty at no cost to you. Whichever option you choose, give us a call to schedule your appointment at (855) 748-4265. |
| Drain Plug Follow Up SMS | 2025-03-05. Other. We’ve identified your R1T/R1S as needing a service appointment related to its Drain Plug. Please bring your vehicle in to prevent any issues, which could impact your HVAC system. Contact our Service Operations Center now at 1-855-RIVIAN-5 / 1-855-748-4265 to schedule an expedited appointment. Act fast to avoid unexpected issues! |
| RCA-18-24-001-2 | 2025-01-06. Service campaign. Rivian is initiating a customer satisfaction campaign for some model year 2023-2024 R1T and R1S vehicles. On these vehicles, the wheel hub to knuckle joint may have been assembled with an updated fastener using a torque value intended for the previously-used fastener. A fastener torqued to the previously-used lower value may cause an audible noise while driving at low speeds but will not impact vehicle performance. Rivian will retorque the affected fasteners and, if necessary, replace them. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles. Note: This document supersedes RCA-18-24-001-1. Revision 2 includes updated inspection criteria and torque specifications, and references different tools. |
| Proactive Service Bundle | 2024-12-04. Other. Text message sent to customers to encourage them to call and schedule service. |