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Service bulletin S2423000025

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id11001200
Published by NHTSA2024-06-07
Manufacturer's numberS2423000025
Manufacturer's date2024-05-11
NHTSA componentSEATS
Manufacturer's systemSeat: Headrest

NHTSA's summary

"3rd Row Seat Headrest Will Not Stay Up On 60% Seat."

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Seats

Vehicles listed
CHRYSLER PACIFICA2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024
CHRYSLER VOYAGER2021, 2022, 2023, 2024

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20261412026-03-26. Seats And Restraints
20260032026-01-05. Seats And Restraints
20256182025-11-10. Seats And Restraints
20253322025-06-16. Seats And Restraints
24V8880002024-11-25. SEATS:BARRIERS
22V1810002022-03-24. SEATS:MID/REAR ASSEMBLY
20174232017-08-31. Seats And Restraints
20163362016-06-29. Seats And Restraints

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
S2523000057 REV.A2026-07-08. Service bulletin. 1st Row Armrest Not Holding Position, Being Broken, Being Too Low, Or Touching The Console.
S26230000032026-01-21. Service bulletin. Heated Seat Inoperative.
S25230000572025-06-26. Service bulletin. 1st Row Armrest Not Holding Position, Being Broken, Being Too Low, Or Touching The Console.
9100347 Rev 12025-04-16. Other. "3rd row headrest If you have customer with issue involving the 3rd row headrest not staying up. It has been determined that the issue is with the trim carpet the headrest strap goes through, not the headrest mechanism. Please do not replace the headrest/headrest mechanism and instead refer to SOL S2423000025 for the proper rework procedure that should be done"
S24230000022024-07-16. Service bulletin. 2 nd Row Seat Does Not Fold Using Easy Entry Handle.
91003472024-06-04. Service bulletin. "3rd row headrest There is a GIMs (NCAENGCHR24005807) for an issue involving the 3rd row headrest not staying up. It has been determined that the issue is with the trim carpet the headrest strap goes through, not the headrest mechanism. Please do not replace the headrest/headrest mechanism and instead refer to SOL S2423000025 for the proper rework procedure that should be done"
S23230000752024-01-08. Service bulletin. 2nd Row Center Seat Lazy Or Slow When Folding.
S238A0000092023-04-17. Service bulletin. Rear Seat Entertainment Tab On Radio Intermittently Disappears
S21230000232023-04-17. Service bulletin. The Liftgate Latch Sticks, Will Not Open, Close, Or Hard To Close Manually
08047222023-01-09. Service bulletin. Flash: Memory Seat Module (MSM) and Memory Seat Module Passenger (MSMP) Updates This bulletin involves reprogramming the MSM and MSMP module with the latest software available. Customers may experience the following:Driver and/or Passenger seats do not move to the stored position when a memory recall is requested through the radio.