Service bulletin LI00.20-P-077615
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10252773 |
| Published by NHTSA | 2024-04-05 |
| Manufacturer's number | LI00.20-P-077615 |
| Manufacturer's date | 2024-03-15 |
| NHTSA component | ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; ELECTRICAL SYSTEM |
NHTSA's summary
The following symptoms may be present in the instrument cluster: 1. "Perform vehicle handover" in the workshop menu to start the maintenance computer for service A/B cannot be carried out. 2. Service confirmation is not possible because "Perform vehicle handover" is displayed. This cannot be carried out. Routine change in software in instrument cluster N133/1. Vehicle handover has not taken place. First manually commission the already installed instrument cluster control unit N133/1 and then perform the special procedure to re-initialize ASSYST data in powertrain control unit N127. NOTE: The information contained in this document is intended for use by trained, professional technicians with the knowledge to properly and safely perform diagnosis and repairs on Mercedes-Benz vehicles, using Mercedes-Benz approved tools and equipment. It informs service technicians about conditions that could occur in certain vehicles and provides information that could assist in proper vehicle diagnosis, service, or repair. It does not indicate that a defect is present in any vehicle referenced in this document nor does it imply warranty coverage. DO NOT assume that a symptom or condition, or a described cause of a symptom or condition, affects any particular vehicle or groups of vehicles, or that a described repair applies to any particular vehicle or groups of vehicles. There can be multiple causes resulting in the same or similar symptoms or conditions described in this document, and trained professional service technicians must use their diagnostic skills to make evaluations on a case-by-case basis. The information contained in this document does not guarantee warranty coverage nor does it extend the vehicle’s warranty in any way.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Electrical system, Instrument cluster
| MERCEDES-BENZ AMG C43 | 2022 to 2024 |
|---|---|
| MERCEDES-BENZ AMG CLE53 | 2024 |
| MERCEDES-BENZ AMG EQE | 2023 to 2024 |
| MERCEDES-BENZ AMG EQS | 2022 to 2024 |
| MERCEDES-BENZ AMG EQS 53 | 2022 to 2023 |
| MERCEDES-BENZ AMG GLC43 | 2024 |
| MERCEDES-BENZ AMG GLE43 | 2020 to 2021 |
| MERCEDES-BENZ AMG GLE53 | 2021 to 2022 |
| MERCEDES-BENZ AMG GLE53 4MATIC+ | 2023 to 2024 |
| MERCEDES-BENZ AMG GLE63 | 2020 to 2024 |
| MERCEDES-BENZ AMG GLE63 S | 2021 to 2022 |
| MERCEDES-BENZ AMG GLE63 S 4MATIC+ | 2023 to 2024 |
| MERCEDES-BENZ AMG GT 63 | 2019, 2020 (the catalog's model; the bulletin names a series or trim of it) |
| MERCEDES-BENZ AMG GT43 | 2020, 2021, 2022, 2023, 2024 (the catalog's model; the bulletin names a series or trim of it) |
| MERCEDES-BENZ AMG GT53 | 2019, 2020, 2021, 2022, 2023 (the catalog's model; the bulletin names a series or trim of it) |
| MERCEDES-BENZ AMG GT53E | 2024 (the catalog's model; the bulletin names a series or trim of it) |
| MERCEDES-BENZ AMG GT55 | 2024 (the catalog's model; the bulletin names a series or trim of it) |
| MERCEDES-BENZ AMG GT63 | 2019, 2020, 2021, 2022, 2023, 2024 (the catalog's model; the bulletin names a series or trim of it) |
| MERCEDES-BENZ AMG GT63 S | 2022, 2023 (the catalog's model; the bulletin names a series or trim of it) |
| MERCEDES-BENZ AMG GT63S | 2019, 2020, 2021 (the catalog's model; the bulletin names a series or trim of it) |
| MERCEDES-BENZ AMG SL43 | 2022 to 2024 |
| MERCEDES-BENZ AMG SL55 | 2022 to 2024 |
| MERCEDES-BENZ AMG SL63 | 2022 to 2023 |
| MERCEDES-BENZ AMG SL63 S E | 2024 |
| MERCEDES-BENZ C 300 | 2022 to 2024 |
| MERCEDES-BENZ CLE 300 | 2024 (the catalog's model; the bulletin names a series or trim of it) |
| MERCEDES-BENZ CLE 450 | 2024 (the catalog's model; the bulletin names a series or trim of it) |
| MERCEDES-BENZ E 350 | 2024 |
| MERCEDES-BENZ E 450 | 2024 |
| MERCEDES-BENZ EQE 350+ | 2023 to 2024 |
| MERCEDES-BENZ EQE 500 | 2024 |
| MERCEDES-BENZ EQE350 | 2023 |
| MERCEDES-BENZ EQE350+ | 2023 |
| MERCEDES-BENZ EQE500 | 2023 |
| MERCEDES-BENZ EQS 450 | 2022 |
| MERCEDES-BENZ EQS 450+ | 2022 to 2023 |
| MERCEDES-BENZ EQS 580 | 2022 to 2024 |
| MERCEDES-BENZ EQS450 | 2023 |
| MERCEDES-BENZ EQS450+ | 2023 |
| MERCEDES-BENZ EQS580 | 2023 |
| MERCEDES-BENZ GLC 300 | 2023 to 2024 |
| MERCEDES-BENZ GLE 350 | 2020 to 2024 |
| MERCEDES-BENZ GLE 350 E | 2020 to 2022 |
| MERCEDES-BENZ GLE 400 E | 2021 |
| MERCEDES-BENZ GLE 400 E | 2024 |
| MERCEDES-BENZ GLE 450 | 2020 to 2024 |
| MERCEDES-BENZ GLE 450E 4MATIC | 2024 |
| MERCEDES-BENZ GLE 580 | 2020 to 2021 |
| MERCEDES-BENZ GLE 580 4MATIC | 2022 to 2023 |
| MERCEDES-BENZ S 500 | 2021 |
| MERCEDES-BENZ S 500 | 2023 |
| MERCEDES-BENZ S 500 4MATIC | 2022 |
| MERCEDES-BENZ S 500 4MATIC | 2024 |
| MERCEDES-BENZ S 560 | 2021 |
| MERCEDES-BENZ S 580 | 2021 |
| MERCEDES-BENZ S 580 | 2023 |
| MERCEDES-BENZ S 580 4MATIC | 2022 |
| MERCEDES-BENZ S 580 4MATIC | 2024 |
| MERCEDES-BENZ S 580 E | 2023 |
| MERCEDES-BENZ S 580 E 4MATIC | 2024 |
| MERCEDES-BENZ redundant EQE 350 | 2024 |
| MERCEDES-BENZ redundant EQS 450 | 2023 to 2024 |
| MERCEDES-MAYBACH S 560 | 2021 |
| MERCEDES-MAYBACH S 580 | 2021 |
| MERCEDES-MAYBACH S 580 4MATIC | 2022 to 2024 |
| MERCEDES-MAYBACH S 680 | 2023 to 2024 |
| MERCEDES-MAYBACH S 680 4MATIC | 2022 |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| LI82.85-P-076800 | 2023-11-03. Service bulletin. The "SOS nonfunctional" message appears sporadically in the instrument cluster of the vehicle. The fault code B129C00 is stored in the control unit log. The message occurs in particular after the vehicle has been non-operational for an extended period of time; the message then disappears of its own accord after a few minutes. No functional limitation to the emergency call system is to be expected. Software error in N112/9 control unit for telematics services (HERMES). Software update for control unit N112/9 - Control unit for telematics services (HERMES) to software release E522.8. If, against expectations, the erroneous display of the message in the instrument cluster continues to occur following the update, please create a TIPS case. |
|---|---|
| LI54.30-P-070482 | 2020-07-27. Service bulletin. The check engine indicator light in the instrument cluster may be illuminated with one of the following fault codes: P261029, P02FF85, or P02FF02 stored in the engine control unit (N3/10). The time in instrument cluster is implausible due to an internal reset. If no other complaints exist then check for and perform any available software updates for the following control units: - Motor electronics (N3/10) - Powertrain control unit (N127) - Instrument cluster (A1) If all three control units have the latest software installed and the complaint continues to occur then proceed with replacement of the instrument cluster (A1) Should the complaint re-occur after the instrument cluster has been replaced then open a PTSS case with the following information: - Control units logs for the ME, PTCU, and IC - Initial quick test |