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Service bulletin 24B09 S1

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10252420
Published by NHTSA2024-04-02
Manufacturer's number24B09 S1
Manufacturer's date2024-03-28
NHTSA componentEQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT

NHTSA's summary

Customer Satisfaction Program 24B09 - Supplement #1 Certain 2024 Model Year Nautilus Vehicles - Update Infotainment Software

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories

Vehicles listed
LINCOLN NAUTILUS2024

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20257262025-12-18. Accessories
20254132025-08-08. Accessories
25V3430002025-05-23. EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER; ELECTRICAL SYSTEM
25V3370002025-05-23. EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
20247762024-12-20. Accessories

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
SSM 524632024-05-03. Service bulletin. On 2024 Nautilus vehicles, the heated steering wheel temperature may vary in areas of the steering wheel where the horizontal spokes join the rim. Customers may express concern that these areas are not heating as fully as the top and bottom steering wheel rim sections. This may be due to the layout of heating wires inside the steering wheel. Do not attempt repairs or submit a claim for this normal operating characteristic
OTA SU9 P2 Naut2024-04-04. Service bulletin. Software Update 24-OTA SU9 P2 for 2024 MY Naultilus vehicles is now available. Quality Improvements include: - Removes error case of persistent nuisance chimes. - Improved connectivity - Audio management stability - Alerts time out as intended - Wireless Charging indicator on first surface - Phone charging via USB over ignition cycles - Remedy software for 24B09- Phoenix controller quality issues
SSM 524022024-04-04. Service bulletin. On 2024 Nautilus vehicles, the keyless entry keypad will only illuminate if the unlock button on the keyfob is pressed or if the keypad itself is touched. The keypad will not illuminate during approach detection or from any other inputs. Do not attempt repairs or submit a claim for this normal condition.
SSM 523932024-04-04. Service bulletin. Some 2024 Nautilus vehicles may exhibit difficulty removing shipping door protectors or white RapGard during predelivery. This may be attributed to varied environmental conditions during transit from the assembly plant to the dealerships. If possible, bring the vehicle into the shop to warm up and stabilize to a room temperature closer to 20°C (68°F) or higher prior to removing the plastic coverings. Running the engine may help in warming the hood wrapping adhesive for easier removal. Also, reuse the white RapGard that was removed from the car to dab/remove any adhesive residue left behind. For general guidelines, refer to the Warranty and Policy Manual, Section 2.9.00 Storage of New Vehicles.
SSM 523812024-04-04. Service bulletin. Some 2024 Nautilus vehicles may have a clock that is inaccurate and/or weather information may not be able to update along with the inability to sign-in to Google Automotive Services to update or edit a profile. During this time the Google Map may also not display in the panoramic display screen next to the speedometer. This may be due to a concern with the telematics control unit (TCU) module software. Inform customers that they can continue to drive the vehicle and that engineering is currently working on revised TCU module software for this concern. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available. Note that it is normal for the Google Map to not appear in the panoramic display when in calm mode or when using the Waze app.
SSM 523782024-04-04. Service bulletin. Some 2024 Nautilus vehicles may exhibit a concern with the driver seat and steering column moving to the saved memory position instead of the easy entry position when approaching or unlocking the vehicle with the key fob. This condition may occur after setting up a client profile and is due to the driver front seat module (DSM) software. Inform customers that they can continue to drive the vehicle and that engineering is currently working on revised DSM software for this condition. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
SSM 523652024-04-04. Service bulletin. 2024 Lincoln Nautilus non-Black Label vehicles are not equipped with upper ambient surface lamps on the rear interior door panels. This is not a misbuild condition and installation of ambient light panels is not a warrantable repair. Do not submit a claim for this condition.
24B092024-04-02. Service bulletin. Customer Satisfaction Program 24B09 Certain 2024 Model Year Nautilus Vehicles Update Infotainment Software
SSM 522702024-02-23. Service bulletin. 2024 Nautilus vehicles are equipped with a rear deck lid lamp with Lincoln lettering. On Black Label trim level vehicles only, this Lincoln lettering will illuminate and all other trim levels this Lincoln lettering will not illuminate. This feature becomes illuminated on Black Label trim vehicles when the exterior lamps are on with the vehicle is in park. This feature shuts off and the letters will no longer illuminate when the vehicle comes out of park. This is normal operation and no repair attempts should be performed for this condition.
SSM 522312024-02-14. Service bulletin. Some 2024 Nautilus vehicles may exhibit concerns with the last audio settings or audio presets not saving, audio system defaulting to AM radio, or memory seat settings not being retained. This may be due to the customer using a guest profile or inadvertently switching to a guest profile. Memory seat, audio presets, or last audio settings will not be retained when using a guest profile. Customers must set up a personnel profile and link the key fob and seat memory to a profile for these features/settings to remain in memory. Refer to the Personal Profiles section of the Owner Manual for further information. Customers may also be referred to the Lincoln YouTube Channel or Lincoln owners website for additional videos and information on how to use the features on their vehicle including how to set up a personal profile.