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Service bulletin TSB 24-2009

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10249756
Published by NHTSA2024-02-06
Manufacturer's numberTSB 24-2009
Manufacturer's date2024-01-12
NHTSA componentBACK OVER PREVENTION:SOFTWARE; ELECTRICAL SYSTEM

NHTSA's summary

This TSB supersedes article 23-2386 to update the Service Procedure. Some 2023 F-Super Duty vehicles equipped with a 12.3 inch instrument cluster display screen may exhibit various concerns with the instrument panel cluster (IPC). This may be due to the software in the IPC. IPC software update that addresses the symptom listed in this bulletin may have been sent via Ford Power-Up software updates delivered over-the-air (OTA) to connected vehicles that have automatic updates enabled through the center display screen. Enter the vehicle identification number (VIN) in Professional Technician System (PTS) and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the IPC has successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Driver assistance, Electrical system, Backup camera

Vehicles listed
FORD F-250 SD2023 (the catalog's model; the bulletin names a series or trim of it)
FORD F-350 SD2023 (the catalog's model; the bulletin names a series or trim of it)
FORD F-450 SD2023 (the catalog's model; the bulletin names a series or trim of it)
FORD F-550 SD2023 (the catalog's model; the bulletin names a series or trim of it)

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
26V4890002026-07-28. BACK OVER PREVENTION:DISPLAY FUNCTION; BACK OVER PREVENTION:SOFTWARE
25V3150002025-05-09. BACK OVER PREVENTION:SOFTWARE
25V1340002025-02-28. BACK OVER PREVENTION:SOFTWARE
24V8060002024-10-25. BACK OVER PREVENTION: SENSING SYSTEM: CAMERA; STRUCTURE:BODY:TAILGATE
23V5730002023-08-11. BACK OVER PREVENTION:DISPLAY FUNCTION

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
TSB 24-20362024-03-07. Service bulletin. Some 2023-2024 F-Super Duty chassis cab vehicles built on or before 02-Jan-2024 equipped with a 6.7L engine may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0133, P0139, and/or P0145 stored in the powertrain control module (PCM). This may be due to the software in the PCM and does not affect vehicle operation. To correct the condition, reprogram the PCM and transmission control module (TCM).
TSB 24-20302024-03-07. Service bulletin. Some 2023-2024 F-Super Duty vehicles equipped with a 6.7L engine may exhibit an intermittent interruption of a split shaft PTO system installed by an upfitter. This may be due to the software in the PCM. To correct the condition, follow the Service Procedure to reprogram the powertrain control module (PCM) and the transmission control module (TCM).
SSM 521342023-12-19. Service bulletin. Various 2021-2024 Ford and Lincoln vehicles equipped with the rear camera on demand feature may exhibit a Please Check Surroundings For Safety or Full View Not Available message when the rear camera button is pressed and the vehicle is not in reverse. Inform customers this condition is considered normal operation and does not affect vehicle durability because the full rear view camera image can only be shown when the vehicle is in reverse. No additional diagnosis or service is required for this condition.
SSM 520032023-11-03. Service bulletin. Some 2023 F-Super Duty vehicles equipped with 360-degree camera and blind spot monitoring with trailering may exhibit diagnostic trouble codes (DTCS) U1020:00 And/Or U1036:00 in the image processing module A (IPMA) if the Ford accessories trailer blind spot information system (BLIS) has not been installed by the customer. If DTCs are present and trailer BLIS has not been installed per accessory kit instructions, they should be ignored as the IPMA is attempting to detect the trailer BLIS modules. No further service action is required.
SSM 519292023-10-04. Service bulletin. Some 2023 F-Super Duty vehicles may exhibit diagnostic trouble code (DTC) C006A:00 in the telematics control unit module (TCU). If this is a stand alone DTC and no other codes are present, this may be due to a TCU software concern. To correct the condition, reprogram the TCU using the latest software level of the Ford Diagnosis and Repair System (FDRS) located under the SW Updates tab. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 23-22972023-09-26. Service bulletin. Some 2023 F-Super Duty vehicles built on or before 29-Aug-2023 and equipped with a 6.7L engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P060C, U1022, P0093, P01C4, U3012, P24C7, P06E9, P0364, P1942, P162E, P061A, P2201, and/or P2698 stored in the powertrain control module (PCM). This may be due to the software in the PCM.
SU4 P2 SuperDuty2023-09-07. Service bulletin. Software Update 4 P2 for 2023 Super Duty vehicles is now available. Quality improvements include: -12V key off load improvement. - wifi hotspot reconfigured to support 5G.
SU5 P2 SuperDuty2023-09-07. Service bulletin. Software Update 5 P2 for 2023 Super Duty vehicles is now available. Quality improvements include: - Enables the Lane Keep Assist sensitivity menu - Improvement to Pro Power Onboard (PPO) pop-up message to allow it to clear - Changed pop-up message that displays when exiting the camera view - Add in-vehicle message on infotainment screen to inform customer that some display features may be unavailable while SYNC is rebooting during SYNC OTA update installation.
23-OTA SU5 P1 SD2023-08-04. Service bulletin. Software Update 5 P1 for 2023 Super Duty vehicles is now available. Quality improvements include: -Allow vehicle entry during future inhibit OTA updates
23-OTA SU4 P1 SD2023-08-04. Service bulletin. Software Update 4 P1 for 2023 Super Duty vehicles is now available. Quality improvements include: -Prevents brief black screen or welcome screen from displaying when shifting from reverse to drive. -Improvement to trailer 360 view calibration.