Service bulletin 0806523

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10248944
Published by NHTSA	2024-01-16
Manufacturer's number	0806523
Manufacturer's date	2023-11-22
NHTSA component	ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM

NHTSA's summary

Radio USB Software Update to T25.48 The customer may describe one or more of the following: ? Voice Recognition (VR) inoperative. ? Phone browse seek inoperative. ? Profile screen crashes. ? Radio display inoperative (rear view camera still operable). ? Overlapping media icons. ? Keyboard not working properly in Arabic. ? Unable to add new widgets pages when set to Arabic language. ? Radio operation system notification shown. ? End call popup inoperative. ? Drop in volume levels. ? Phone Repetition in cluster inoperative. ? Black screen (rear view camera still operable). ? Media sources not displayed. ? Autoplay inoperative when device is connected via USB. ? Radio reset (rear view camera still operable). ? Navigation page blank. ? Incorrect ?Vehicle in Motion? HMI message displayed. ? Text overlap with media source favorites. ? Keyboard remains on. ? Notification menu not displayed. ? Status bar blank. ? No audio from media source. ? Wireless Android Auto? and CarPlay® inoperative. ? Phone contact name misaligned. ? Incorrect POI navigation routing. ? Media source text misaligned. ? Radio favorites inoperative. ? Vehicle menu not accessible with Ignition on. ? Screen turns off during ?Assist Call? (rear view camera still operable). ? Phone call does not transfer at ignition off. ? SXMT radio inoperative. ? Radio off setting malfunctioning. ? Memory seat recall missing. ? Climate settings not matching hardkeys. ? Media sources will not change. ? Two media sources highlighted. ? WiFi Hotspot inoperative. ? Unable to delete user profile. ? Missing Uconnect phone contacts. ? Uconnect phone inoperative. This bulletin involves inspecting the software level and updating the software to T25.48.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Software

Vehicles listed
JEEP COMPASS	2022, 2023

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
0824523	2024-01-16. Service bulletin. Radio Over The Air Update to Q339.3 to QR39.62 Software Version Customers may experience one or more of the following: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from Q339.3 to QR39.62. NOTE: The National launch for this FOTA update campaign is expected to begin December 04, 2023.
0806523	2023-10-02. Service bulletin. Radio USB Software Update to T25.48 The customer may describe one or more of the following: ? Voice Recognition (VR) inoperative. ? Phone browse seek inoperative. ? Profile screen crashes. ? Radio display inoperative (rear view camera still operable). ? Overlapping media icons. ? Keyboard not working properly in Arabic. ? Unable to add new widgets pages when set to Arabic language. ? Radio operation system notification shown. ? End call popup inoperative. ? Drop in volume levels. ? Phone Repetition in cluster inoperative. ? Black screen (rear view camera still operable). ? Media sources not displayed. ? Autoplay inoperative when device is connected via USB. ? Radio reset (rear view camera still operable). ? Navigation page blank. ? Incorrect ?Vehicle in Motion? HMI message displayed. ? Text overlap with media source favorites. ? Keyboard remains on. ? Notification menu not displayed. ? Status bar blank. ? No audio from media source. ? Wireless Android Auto? and CarPlayT inoperative. ? Phone contact name misaligned. ? Incorrect POI navigation routing. ? Media source text misaligned. ? Radio favorites inoperative. ? Vehicle menu not accessible with Ignition on. ? Screen turns off during ?Assist Call? (rear view camera still operable). ? Phone call does not transfer at ignition off. ? SXMT radio inoperative. ? Radio off setting malfunctioning. ? Memory seat recall missing. ? Climate settings not matching hardkeys. ? Media sources will not change. ? Two media sources highlighted. ? Wi-Fi Hotspot inoperative. ? Unable to delete user profile. ? Missing Uconnect phone contacts. ? Uconnect phone inoperative. This bulletin involves inspecting the software level and updating the software to T25.48.
0820823	2023-10-02. Service bulletin. Radio Over The Air Update from R45.03.00 to R47.03.26. Software Version The customer may experience one or more of the following: ? Tune knob does not move the scroll bar in Device Manager?s phone setting menu. ? Tune knob does not move the scroll bar in the Apps Drawer. ? Rejected incoming phone call using the radio screen but cluster continued to display incoming call message. ? Head Unit (HU) switches from SXMT to wireless without user?s input. ? Home screen Loading Data indefinitely after profile switch. ? Device List shows empty although there are devices connected. ? Unable to pair phone. ? Fuel consumption menu in radio not available. ? Radio and / or SXMT presets being lost. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated to R47.03.26. NOTE: The National campaign for this FOTA update launched September 22, 2023.
1806923	2023-07-31. Service bulletin. Flash: Powertrain Control Module (PCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Code (DTC) has been set: ? P219A - Bank 1 Air-Fuel Ratio Imbalance. This bulletin involves reprogramming the PCM with the latest available software.
S228A000016	2023-01-09. Service bulletin. Battery Of Uconnect Box Is Temporarily Low or Requires Service Message
0816722	2022-10-31. Service bulletin. Radio Over The Air R41 to R45 Software Version Updates This bulletin provides information regarding the latest Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from R41 to R45.National launch for this FOTA update is expected to begin September 19, 2022. Customers may experience one or more of the following:Radio display is blank (rear view camera still operable). Comfort screen oscars and heat wave graphic for steering wheel is gray when they should be white. Assist, SOS, Wi-Fi, IVA and IVM apps are showing on HU screen when ignition is set to run. During "Screen Off", shifting to reverse and then back to park, the screen shows for a second before transitioning back to Screen Off (from R to P), (The desired behavior is screen transitions from the rear view camera back to the Screen Off state when the vehicle is taken out ofReverse). Priority volume is not working on SCA radio channels. Status Bar Icons are not functioning in Android Auto projection page. Cannot add any apps as shortcuts on widgets screen. Radio displays a blank screen for app selection. Slow screen transitions from playing to browse tab in media App and slow system responses observed. User able to add Driver/Passenger Heated Seat and Heated Wheel shortcut twice. Wireless AA (Galaxy S10+®) is not connecting after over night sleep. If SXM® that receives no satellite signal is registered in preset, the registered FM/AM stations after that cannot be selected by steering wheel controls preset buttons are not displayed when FM/AM is selected in the now playing widget. Home screen to add Media to shortcuts but FM, AM, SXM®, USB are all greyed out blank screen and reset. Home screen got stuck and says "Loading data please wait" for multiple key cycles . Issue recovered after radio hard reset, (rearview camera still operable).