Service bulletin 0824523
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10248941 |
| Published by NHTSA | 2024-01-16 |
| Manufacturer's number | 0824523 |
| Manufacturer's date | 2023-11-21 |
| NHTSA component | ELECTRICAL SYSTEM:SOFTWARE; UNKNOWN OR OTHER; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC. |
NHTSA's summary
Radio Over The Air Update to Q339.3 to QR39.62 Software Version Customers may experience one or more of the following: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from Q339.3 to QR39.62. NOTE: The National launch for this FOTA update campaign is expected to begin December 04, 2023.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Electrical system, Equipment and accessories, Software
| CHRYSLER 300 | 2021, 2022, 2023 |
|---|---|
| DODGE CHALLENGER | 2021, 2022, 2023 |
| DODGE CHARGER | 2021, 2022, 2023 |
| JEEP CHEROKEE | 2021, 2022, 2023 |
| JEEP COMPASS | 2021, 2022, 2023 |
| JEEP GLADIATOR | 2021, 2022, 2023 |
| JEEP GRAND CHEROKEE | 2021 |
| JEEP RENEGADE | 2021, 2022, 2023 |
| JEEP WRANGLER | 2021, 2022, 2023 |
| RAM 1500 | 2021 |
| RAM 2500 | 2021 |
| RAM 3500 | 2021 |
| RAM 4500 | 2021 |
| RAM 5500 | 2021 |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| 0802924 | 2024-03-18. Service bulletin. Radio Over The Air Update from LR34.51 to LR35.41 Software Version Customer may experience one or more of the following: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from LR34.51 to LR35.41. NOTE: National launch for this FOTA update is expected to begin Feburary 19, 2024. |
|---|---|
| 0802824 | 2024-03-18. Service bulletin. Radio Over The Air Update from QR39.82F to QR40.12 Software Version Customer may experience one or more of the following: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.82F to QR40.12. NOTE: National launch for this FOTA update is expected to begin Feburary 19, 2024. |
| 0802624 | 2024-03-18. Service bulletin. Radio Over The Air Update from QR39.5 to QR40.11 Software Version Customer may experience one or more of the following: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.5 to QR40.11. NOTE: National launch for this FOTA update is expected to begin Feburary 19, 2024. |
| 0802524 | 2024-03-18. Service bulletin. Radio Over The Air Updating to QR40.12 Software Version Customers may experience one or more of the following: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone, when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.2 to QR40.11. NOTE: National launch for this FOTA update is expected to begin February 19, 2023. |
| ReferenceY40 | 2024-03-18. Service bulletin. Customer Satisfaction Notification Y40 Control Module Software Updates |
| 0825223 | 2024-01-16. Service bulletin. Radio Over The Air Update to LR34.31 to LR35.41 Software Version Customers may experience one or more of the following: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from LR34.31 to LR35.41. NOTE: The National launch for this FOTA update campaign is expected to begin December 04, 2023. |
| 0806523 | 2024-01-16. Service bulletin. Radio USB Software Update to T25.48 The customer may describe one or more of the following: ? Voice Recognition (VR) inoperative. ? Phone browse seek inoperative. ? Profile screen crashes. ? Radio display inoperative (rear view camera still operable). ? Overlapping media icons. ? Keyboard not working properly in Arabic. ? Unable to add new widgets pages when set to Arabic language. ? Radio operation system notification shown. ? End call popup inoperative. ? Drop in volume levels. ? Phone Repetition in cluster inoperative. ? Black screen (rear view camera still operable). ? Media sources not displayed. ? Autoplay inoperative when device is connected via USB. ? Radio reset (rear view camera still operable). ? Navigation page blank. ? Incorrect ?Vehicle in Motion? HMI message displayed. ? Text overlap with media source favorites. ? Keyboard remains on. ? Notification menu not displayed. ? Status bar blank. ? No audio from media source. ? Wireless Android Auto? and CarPlay® inoperative. ? Phone contact name misaligned. ? Incorrect POI navigation routing. ? Media source text misaligned. ? Radio favorites inoperative. ? Vehicle menu not accessible with Ignition on. ? Screen turns off during ?Assist Call? (rear view camera still operable). ? Phone call does not transfer at ignition off. ? SXMT radio inoperative. ? Radio off setting malfunctioning. ? Memory seat recall missing. ? Climate settings not matching hardkeys. ? Media sources will not change. ? Two media sources highlighted. ? WiFi Hotspot inoperative. ? Unable to delete user profile. ? Missing Uconnect phone contacts. ? Uconnect phone inoperative. This bulletin involves inspecting the software level and updating the software to T25.48. |
| S2308000054 | 2024-01-16. Service bulletin. System Operation Obstructed or Blocked, ?Blind Spot Temporarily Unavailable, Sensor Blocked?, ?Automatic Emergency Braking (AEB) Limited Service Required? or ?Limited Functionality Clean Front Windshield? Displayed Momentarily on The Cluster |
| S2308000139 | 2024-01-16. Service bulletin. Code Error Message on The Radio, Uconnect Box Error or ?Please Reset Message? Appears on the Radio Display |
| 1810223 | 2024-01-08. Service bulletin. The following software enhancement is available: ? Shift quality improvements during acceleration. This bulletin involves reprogramming the PCM with the latest available software. |