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Service bulletin SM 38-2023

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10241194
Published by NHTSA2023-09-01
Manufacturer's numberSM 38-2023
Manufacturer's date2023-08-01
NHTSA componentEQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

NHTSA's summary

This special notice is to inform dealers to return the parts listed if it meets the criteria provided.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories, Labels and manuals

Vehicles listed
AUDI A32022, 2023
VOLKSWAGEN ATLAS2024
VOLKSWAGEN ATLAS CROSS SPORT2024

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20226942022-12-07. Label
22V9010002022-12-07. EQUIPMENT:OTHER:LABELS
22V8060002022-10-26. EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT; BACK OVER PREVENTION:DISPLAY FUNCTION

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
A9124992073629_12024-05-07. Service bulletin. This bulletin provides information when the Apple CarPlay connection is dropped repeatedly in short intervals.
A9124022062466_52024-05-06. Service bulletin. This bulletin provides information when Apple CarPlay cannot be started using the Wi-Fi connection (Wireless Carplay).
VIN4APIN202404082024-05-06. Service bulletin. Customer states rattle from below the vehicle Customer states MIL-on, P0442 stored in ECM memory Customer states Mill-on, P0462 and/or P0463 stored in ECM memory Customer states rattle noise from below the vehicle Customer states key FOB lock/unlock functions do not work via button press (not KESSY) Customer states driver and/or passenger front seat cover discolored Customer states seat belt won't retract Customer states sunroof cracked Customer states windshield has a visual imperfection
VWM14022024-04-22. Service bulletin. This communication contains important information and SAGA claim entry requirements for the Volkswagen Carefree Maintenance Program for all Model Year 2015 and newer VW models with Gasoline Engines.
9114042024-04-15. Service bulletin. Infotainment Worksheet (U.S. Only)
A9124892069112_52024-04-04. Service bulletin. This bulletin provides information on various improvements for MIB 3.
VIN4APIN202403272024-04-04. Service bulletin. Customer states rattle from below the vehicle Customer states MIL-on, P0442 stored in ECM memory Customer states Mill-on, P0462 and/or P0463 stored in ECM memory Customer states rattle noise from below the vehicle Customer states key FOB lock/unlock functions do not work via button press (not KESSY) Customer states sunroof cracked Customer states rear spoiler is loose Customer states driver and/or passenger front seat cover discolored Customer states seat belt won't retract Customer states windshield has a visual imperfection Customer states the sunshade doesn't operate/bound up
VIN4APIN202403182024-04-04. Service bulletin. Customer states rattle from below the vehicle Customer states MIL-on, P0442 stored in ECM memory Customer states Mill-on, P0462 and/or P0463 stored in ECM memory Customer states rattle noise from below the vehicle Customer states key FOB lock/unlock functions do not work via button press (not KESSY) Customer states sunroof cracked Customer states rear spoiler is loose Customer states driver and/or passenger front seat cover discolored Customer states seat belt won't retract Customer states the sunshade doesn't operate/bound up
Dealer 06H62024-04-04. Service bulletin. Volkswagen is providing an owner's manual supplement that describes a revision in the Tire load and vehicle load, determining the correct load chapter in certain 2023-2024 model year owner's manuals. Affected owners will receive a copy of the supplement via first-class mail. The 06H6 code will show closed in ELSA for vehicles receiving the owner's manual supplement by mail.
Circular 06H62024-04-04. Service bulletin. Volkswagen is providing an owner's manual supplement that describes a revision in the Tire load and vehicle load, determining the correct load chapter in certain 2023-2024 model year owner's manuals. Affected owners will receive a copy of the supplement via first-class mail. The 06H6 code will show closed in ELSA for vehicles receiving the owner's manual supplement by mail.