Service bulletin RCA-38-23-003-2
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10240312 |
| Published by NHTSA | 2023-08-03 |
| Manufacturer's number | RCA-38-23-003-2 |
| Manufacturer's date | 2023-07-19 |
| NHTSA component | POWER TRAIN |
NHTSA's summary
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T and R1S vehicles that may have been built with drive units that have fastener threads on a plug sealing surface which may result in damage to the plug o-ring and an inadequate sealing surface. This condition could allow drive unit fluid to leak from the drive unit. Fluid leaking from the drive unit may be noticeable to the customer (though any potential leak would be a very small amount that would not impact other road users). If the leaking occurs over an extended period of time, it may lead to a decreased life for the drive unit and eventual failure of the drive unit. A failure of a drive unit will result in a reduced performance safe-state mode and a corresponding indicator light will illuminate on the driver display. Rivian will inspect each drive unit on all affected vehicles and will either install a new drive unit plug with an enlarged washer to ensure proper sealing or replace the drive unit. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles. Note: This document supersedes RCA-38-23-003-1. Revision 2 updates the minimum volume of drained fluid required to replace the front drive unit.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Transmission and driveline
| RIVIAN R1S | 2022 |
|---|---|
| RIVIAN R1T | 2022 |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| RCA-38-23-003-5 | 2026-04-07. Service campaign. Service Document Revision - RCA-38-23-003-5. Revision 5 updates the amount of drained drive unit fluid that requires drive unit replacement. |
|---|---|
| 3P Information Email | 2025-03-05. Other. We’re reaching out about your <<<R1T,R1S>>> (VIN: <<insert VIN here>>). We need to <<<replace the 12V battery>><<,>> << and>> swap the HVAC drain plug <<,>> << and>> <<inspect the wheel hub bolt torque>>> on your <<<R1T,R1S>>>. You’ve got options — schedule an appointment at your local Rivian Service Center or with one of our qualified third-party providers. Either way, these services are covered under warranty at no cost to you. Whichever option you choose, give us a call and we will help you schedule an appointment. |
| Bundled Campaign SMS | 2025-03-05. Other. Rivian Internal Hi <customer name>, We’re reaching out about your Rivian. We identified a need to inspect your vehicle for a potential issue that could result in being unable to access or drive your vehicle—and may even require a tow. Schedule an appointment with your local Rivian Service Center or with one of our qualified third-party providers. Both options are covered under warranty at no cost to you. Whichever option you choose, give us a call to schedule your appointment at (855) 748-4265. |
| Drain Plug Follow Up SMS | 2025-03-05. Other. We’ve identified your R1T/R1S as needing a service appointment related to its Drain Plug. Please bring your vehicle in to prevent any issues, which could impact your HVAC system. Contact our Service Operations Center now at 1-855-RIVIAN-5 / 1-855-748-4265 to schedule an expedited appointment. Act fast to avoid unexpected issues! |
| Proactive Service Bundle | 2024-12-04. Other. Text message sent to customers to encourage them to call and schedule service. |
| RCA-38-23-002-2 | 2023-08-03. Service bulletin. Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T and R1S vehicles that may have been built with excessive clearance space between the halfshafts and wheel hubs. In some instances, this may result in a brief noise coming from the front and/or rear of the vehicle when accelerating or decelerating that is noticeable to the customer but would not result in any changes in the performance of the vehicle. Rivian will install washers on both the front and rear halfshafts to remove the excess clearance and eliminate the noise. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles. Note: This document supersedes RCA-38-23-002-1. Revision 2 reduces the labor required to access the halfshafts. |
| RCA-38-23-001-2 | 2023-08-03. Service bulletin. Rivian is initiating a customer satisfaction campaign for some model year 2022 R1S and R1T vehicles that may have been built with inadequate press fit force between the halfshaft splines and the wheel hubs. In some instances, this condition may result in a loss of torque of the halfshaft bolt and subsequent noise and/or separation of the bolt and wheel center cap. Without this bolt there may be additional movement of the components and/or noise but there will be no resulting changes in the performance of the vehicle. Rivian will replace the halfshaft bolts and torque them to a higher specification to improve the press fit force and bolt retention. In addition, washers will be installed on the halfshafts to reduce potential noise. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles. Note: This document supersedes RCA-38-23-001-1. Revision 2 reduces the labor required to access the halfshafts. |
| RCA-38-23-002-1 | 2023-05-04. Service bulletin. Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T and R1S vehicles that may have been built with excessive clearance space between the halfshafts and wheel hubs. In some instances, this may result in a brief noise coming from the front and/or rear of the vehicle when accelerating or decelerating that is noticeable to the customer but would not result in any changes in the performance of the vehicle. Rivian will install washers on both the front and rear halfshafts to remove the excess clearance and eliminate the noise. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles. |
| RCA-38-23-001-1 | 2023-05-04. Service bulletin. Rivian is initiating a customer satisfaction campaign for some model year 2022 R1S and R1T vehicles that may have been built with inadequate press fit force between the halfshaft splines and the wheel hubs. In some instances, this condition may result in a loss of torque of the halfshaft bolt and subsequent noise and/or separation of the bolt and wheel center cap. Without this bolt there may be additional movement of the components and/or noise but there will be no resulting changes in the performance of the vehicle. Rivian will replace the halfshaft bolts and torque them to a higher specification to improve the press fit force and bolt retention. In addition, washers will be installed on the halfshafts to reduce potential noise. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles. |
| RCA-38-23-003-1 | 2023-04-06. Service bulletin. Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T and R1S vehicles that may have been built with drive units that have fastener threads on a plug sealing surface which may result in damage to the plug o-ring and an inadequate sealing surface. This condition could allow drive unit fluid to leak from the drive unit. Fluid leaking from the drive unit may be noticeable to the customer (though any potential leak would be a very small amount that would not impact other road users). If the leaking occurs over an extended period of time, it may lead to a decreased life for the drive unit and eventual failure of the drive unit. A failure of a drive unit will result in a reduced performance safe-state mode and a corresponding indicator light will illuminate on the driver display. Rivian will inspect each drive unit on all affected vehicles and will either install a new drive unit plug with an enlarged washer to ensure proper sealing or replace the drive unit. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles. |