Service bulletin SSM 51762
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10238461 |
| Published by NHTSA | 2023-07-03 |
| Manufacturer's number | SSM 51762 |
| Manufacturer's date | 2023-07-03 |
| NHTSA component | ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) |
NHTSA's summary
Some 2021-2023 Ford and Lincoln vehicles equipped with SYNC 4 may exhibit the navigation feature in the center display screen only displaying imperial units and not being able to change to metric. This may be due to the software level of the SYNC module (APIM). This issue does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers that engineering is currently working on a solution for this condition and will be released via Ford Power-Up software updates delivered over-the-air (OTA) expected in September 2023. Software will update automatically if vehicle connectivity is enabled in the vehicles settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update in September 2023. Monitor OASIS for additional information.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Electrical system, Equipment and accessories, Software
| FORD BRONCO | 2021, 2022, 2023 |
|---|---|
| FORD ESCAPE | 2023 |
| FORD EXPEDITION | 2022, 2023 |
| FORD F-150 | 2021, 2022, 2023 |
| FORD F-250 SD | 2022 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-350 SD | 2022 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-450 SD | 2022 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-550 SD | 2022 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-600 SD | 2022 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-650 SD | 2022 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-750 SD | 2022 (the catalog's model; the bulletin names a series or trim of it) |
| FORD TRANSIT | 2022, 2023 |
| LINCOLN CORSAIR | 2023 |
| LINCOLN MKX | 2007 |
| LINCOLN NAUTILUS | 2021, 2022, 2023 |
| LINCOLN NAVIGATOR | 2022, 2023 |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| SSM 52364 | 2024-04-04. Service bulletin. 2021-2023 Bronco vehicles built on or before 9-Jul-2023 may have new version software in their driver door module (DDM) and passenger door module (PDM) that contains noticeable enhancements to the window short drop operation. This software level can be identified in the DDM and PDM as Software Part Number MU5T-14C064-CR or later. This software was released via a software update delivered over-the-air (OTA) starting in September 2023 if the vehicle's connectivity was enabled in the vehicle settings. Vehicles with this new software will exhibit a short drop event to all door windows anytime the vehicle is unlocked using the remote keyless entry (RKE), accessory keyless entry keypad, or the interior door unlock switch. The short drop function will return to the UP position when a lock input is received from these same inputs. For vehicles equipped with passive entry, a short drop event will not activate when a door is unlocked by placing a hand on an exterior door handle. 2023-2024 Bronco vehicles built on and after 10-Jul-2023 received this software from the factory. |
|---|---|
| SSM 52354 | 2024-04-04. Service bulletin. Some 2023 Bronco vehicles may exhibit diagnostic trouble code (DTC) U2101 stored in accessory protocol interface module (APIM) and/or telematics control unit (TCU) after TCU module programming with no additional symptoms present. This may be due to the TCU configuration. To correct the concern, download and run the TCU-Telematics Control Unit (TCU) Module Configuration application using Ford Diagnosis and Repair System (FDRS). For claiming, use causal part 14F546 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual. |
| SSM 52345 | 2024-03-20. Service bulletin. Some 2022-2024 various Ford/Lincoln vehicles equipped with SYNC 4 may experience concern where customers are receiving an error message when trying to enroll in connected services. This may be due to the gateway module (GWM) software. To correct the concern, download and run the Transport and Factory Mode Deactivation app: under HS1 modules select BCM > Transport and Factory Mode > Download > Run. When the pop-up message appears for Change Vehicle Mode - Transport/Factory/Normal Mode, press OK. This will proceed to the Transport and Factory Mode Deactivation screen, select Unlock Vehicle Connectivity Settings (21 MY + Vehicles). A pop-up message appears noting Vehicle Is Now In Normal Mode, select OK. This will return to the Transport and Factory Mode Deactivation screen, select Exit. A final pop-up notification stating that the application is finished, select OK. For claiming, use causal part 14G490 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual. |
| 23B21 S1 | 2024-03-05. Service bulletin. Certain 2023 Model Year F-150 and Bronco Vehicles - Gateway Module Programing |
| OTA 23PU1009SSNS | 2024-02-07. Service bulletin. Software Update PU1009-SS-NS for 2023 MY F-150 vehicles is now available. Quality Improvements include: -Eliminate incorrect Fuel System Lean PCM Fault DTC/MIL setting. - Robustness action in operation of vehicle to detect low-state-of-charge battery and prevent engine stall, as well as provide improved warning to customers when low-state-of-charge conditions exist. - Eliminate potential ABS Yaw Rate Calibration issue. - Robustness action to prevent potential line pressure drift DTC from setting. - Eliminate False Positive Throttle DTC or MIL from setting - Eliminate potential ABS Yaw Rate Calibration issue. - Robustness action to alleviate the Nuisance SSN (Stop Safely Now) message from setting and vehicle should operate as expected in the next Key Start event - Eliminates potential Emergency Parking Brake activation when wire harness experience a short. |
| TSB 23-2408 | 2024-01-05. Service bulletin. Some 2021 F-150 vehicles equipped with a 3.0L diesel engine and an 8 inch instrument panel cluster (IPC) display (minor feature code HKRAC, found by double-clicking the top left vehicle identification number (VIN) in OASIS) may exhibit an oil change minder feature that stays at 100% and does not decrease in the IPC. This may be due to the software level of the IPC. To correct this condition, follow the Service Procedure to update the APIM to the latest software level via a coordinated flash. |
| TSB 23-2375 | 2024-01-05. Service bulletin. Some 2023 F-150 Lightning vehicles built on or after 31-Jul-2023 may exhibit DTC P2DA6 stored in the secondary on board diagnostic module C (SOBDMC). This may be due to the software level of the SOBDMC. To correct the condition, follow the Service Procedure to update the SOBDMC to the latest software level. |
| SSM 52133 | 2023-12-19. Service bulletin. Some 2022-2023 Expedition/Navigator vehicles equipped with a 1 speed transfer case may exhibit a concern where the 4x4 setting reverts to 2H after a key cycle. This may be due to the transfer case control module (TCCM) software. To correct the condition, reprogram the TCCM using the latest version of the Ford Diagnosis and Repair System (FDRS). For claiming, use causal part 7E453 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual. |
| OTASU6P1 CORSAIR | 2023-12-07. Service bulletin. Software Update SU6 P1 for 2023 Corsair vehicles is now available. Quality Improvements include: - Ford Blue Cruise Map expiration removal update - Allow vehicle entry during OTA update. |
| OTAPU1009TLCCSM2 | 2023-12-07. Service bulletin. Software Update PU1009-TLC-CSM2 for 2021 F-150 vehicles is now available. Quality Improvements include: -improvement to trailer license plate lights illumination. -improvement to interior motion sensor alarm to prevent inadvertent alarms -enhancement to prevent alarm activation during inhibit OTA updates |