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Service bulletin SSM 51711

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10237966
Published by NHTSA2023-06-21
Manufacturer's numberSSM 51711
Manufacturer's date2023-06-14
NHTSA componentSEATS; EQUIPMENT

NHTSA's summary

Some 2021-2023 F-150 vehicles may exhibit a condition where the front passenger OCS (occupant classification system) components (seat cushion foam, OCS bladder with OCSM (occupant classification system module) and front seat cushion adjuster) require replacement. These components are calibrated to each other and must be serviced as an assembly. The OCS service kit components are not to be installed separately. If a new OCS or OCS components are needed, a new OCS service kit must be installed as an assembly, which includes all components of the kit. A new passenger seat cushion cover and the heater mat can be installed separately. Refer to Workshop Manual, Section 501-20B Supplemental Restraint System, Removal and Installation. For claiming, use causal part 632A22 and applicable labor operations in Section 12 of the Service Labor Time Standards Manual.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories, Seats

Vehicles listed
FORD F-1502021, 2022, 2023

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
24V8520002024-11-08. EQUIPMENT:OTHER:LABELS
20215262021-08-23. Seats And Restraints

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
SSM 551002026-09-01. Service bulletin. For Various Ford and Lincoln vehicles, if diagnostics lead to the replacement of the front seat cushion cover J-clips, lower-level service parts are now available. Use service part W709919-S901 if the J-clip is completely detached from the seat cover and W715386-S424 if the clip is still partially attached. It is not necessary to replace the seat cover if only the J-clip is separating from the cover. Refer to PTS Home > Technical Assistance > Technical Support Videos > Section 501- Body and Paint > Seat J-Clips. For claiming, use causal parts from list below and labor operations 63100A and 63100A5. Causal Parts for claiming: Bronco/Bronco Sport/Escape/Explorer/Expedition/Navigator: 7862900 or 7862901 F-150/F-Super Duty: 1562900 or 1562901 Ranger/Maverick: 6062900 or 6062901
SSM 550082026-07-20. Service bulletin. Some 2021-2026 Ford vehicles may exhibit inoperative heated/cooled seats, heated steering wheel and/or front/rear defrost features after a remote start is performed through the Ford mobile application or with the key fob. Customers may also experience heated/cooled seats, heated steering wheel and/or front/rear defrost features turning on in unexpected conditions such as during warmer weather. These features will operate normally when commanded in the center display screen. This may be due to the customer not setting up their "Climate Settings" through the Ford mobile application. To correct this condition, inform the customer they should perform a remote start from the Ford mobile application and then adjust the "Climate Settings" in the Ford mobile application as desired. These settings only need to be set once and will persist through subsequent remote starts. Heated and cooled seats will be set to Level 2 when turned ON via "Climate Settings" in the Ford mobile application during a remote start event. This is normal operating characteristic. This condition does not affect vehicle durability and no a
TSB 24-21262024-05-04. Service bulletin. This article supersedes TSB 24-2093 to address the revised software and include affected 3.5L FHEV vehicles. Some 2021-2023 F-150 vehicles equipped with a gasoline, hybrid or flex fuel engine (non-Lightning) except 2023 F-150 with 3.3L may exhibit inoperative A/C, lack of air flow, blows warm, and/or evidence of the evaporator freezing. This may be due to the software level of the PCM and heating, ventilation and air conditioning (HVAC) module.
TSB 24-21162024-05-04. Service bulletin. Some 2023 F-150 vehicles equipped with a 3.5L PowerBoost engine may exhibit a Trailer Brake System Fault See Manual message in the instrument panel cluster (IPC) and/or diagnostic trouble codes (DTCs) U0140:87, U0143:87, and/or U0444:82 stored in the trailer module (TRM). These symptoms can occur without a trailer connected to the vehicle. This may be due to the software level of the gateway module A (GWM).
SSM 524762024-05-03. Service bulletin. All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
OTAPU0904PPOPRPF2024-04-04. Service bulletin. Quality Improvements include: -Enhance the performance and stability of your driver display while towing.
OTAPU0121FTDIFXF2024-04-04. Service bulletin. Quality Improvements include: -Robustness action in operation of vehicle to detect low-state-of-charge battery and prevent engine stall, as well as provide improved warning to customers when low-state-of-charge conditions exist. -To prevent the potential incorrect On-board scales.
OTAPU102410CHAUL2024-04-04. Service bulletin. Quality Improvements include: - Fix the no audio out of random speakers issue.
OTAPU10246CHAUDF2024-04-04. Service bulletin. Quality Improvements include: - Fix the infrequent random audio noises issue and improve the audio quality of the vehicle.
OTAPU10246CHAUDL2024-04-04. Service bulletin. Quality Improvements include: - Fix the infrequent random audio noises issue and improve the audio quality of the vehicle.