Service bulletin ITB19-013D

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10233648
Published by NHTSA	2023-04-04
Manufacturer's number	ITB19-013D
Manufacturer's date	2023-03-09
NHTSA component	FORWARD COLLISION AVOIDANCE

NHTSA's summary

AUTOMATIC EMERGENCY BRAKING WARNING LIGHT BLINKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Driver assistance

Vehicles listed
INFINITI Q50	2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023
INFINITI Q50 HYBRID	2015, 2016, 2017, 2018 (the catalog's model; the bulletin names a series or trim of it)
INFINITI Q60	2017, 2018, 2019, 2020, 2021, 2022
INFINITI Q70	2015, 2016, 2017, 2018, 2019
INFINITI Q70 HYBRID	2015, 2016, 2017, 2018 (the catalog's model; the bulletin names a series or trim of it)
INFINITI QX50	2019, 2020, 2021, 2022, 2023
INFINITI QX55	2022, 2023
INFINITI QX60	2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023
INFINITI QX60 HYBRID	2015, 2016, 2017, 2018, 2019 (the catalog's model; the bulletin names a series or trim of it)
INFINITI QX80	2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
21V599000	2021-08-02. BACK OVER PREVENTION:DISPLAY FUNCTION
19V654000	2019-09-12. BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
ITB23-023A	2025-02-25. Service bulletin. AEB WARNING LIGHT IS ON WITH WARNING MESSAGES DISPLAYED ON COMBINATION METER APPLIED VEHICLES: 2015-2024 Q50 (V37) 2015-2018 Q50 Hybrid (HV37) 2017-2022 Q60 (CV37) 2015-2019 Q70 (Y51) 2015-2018 Q70 Hybrid (HY51) 2019-2024 QX50 (J55) 2022-2024 QX55 (FJ55) 2015-2021 QX60 (L50) 2022-2024 QX60 (L51) 2015-2019 QX60 Hybrid (L50H) 2015-2024 QX80 (Z62) SERVICE INFORMATION The AEB system is designed to turn itself OFF during driving conditions (e.g., rain, snow, fog, etc.) that obstruct its sensors. This behavior is normal, and no repairs should be performed. When the AEB system performs an intentional shutdown, the customer may state the following: • The ICC stopped working while driving, • The AEB/FEB warning light is ON, or turned ON, while driving (Figure 1), • The message “Unavailable Front Radar Obstruction” or “Forward Driving Aids Temporarily Disabled Front Sensor Blocked See Owner's Manual” has displayed while driving (Figure 2). AND • DTC C1A16, C1A16-97, C2582, or C2582-97 is the ONLY DTC stored. Figure 1 Figure 2 Forward Driving Aids Temporarily Disabled Front Sensor Blocked See Owner’s Manual
ITB19-013E	2024-06-07. Service bulletin. AUTOMATIC EMERGENCY BRAKING WARNING LIGHT BLINKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
REVISION 1 PC924	2023-01-10. Service bulletin. Sonar Sensor Replacement REVISED December 2, 2022 Please discard earlier versions of this bulletin. The announcement from October 27, 2022 has been revised to include the following: • The parts restriction will be removed on all parts and retailers will be able to order, as needed, via normal ordering process beginning December 8, 2022.
ITB22-037	2022-11-12. Service bulletin. SERVICE INFORMATION FOR DISTANCE SENSOR DTC DIAGNOSIS SERVICE INFORMATION If DTC C2581-78 (Distance sensor) and/or C2581-92 (Distance sensor) are stored as CURRENT in the LASER/RADAR system, and there is no external impact damage to the outside of the front bumper fascia, the following SERVICE PROCEDURE must be followed prior to replacing any components. • Impact damage to the front bumper fascia, distance sensor or distance sensor bracket is not warrantable, and not covered by this SERVICE PROCEDURE.
PC924 2023 QX60	2022-11-07. Service bulletin. CAMPAIGN BULLETIN Sonar Sensor Replacement *** Retailer Announcement * INFINITI is now escalating the temporary hold on 42 specific 2023 INFINITI QX60 vehicles identified in Service Comm to a retailer inventory quality action to replace the four front and four rear sonar sensors. Due to a supplier issue, which has since been corrected, certain vehicles were manufactured and shipped with sonar sensors that could potentially provide the driver with a false alert. Affected vehicles are subject to stop sale and are either currently in retailer inventory or assigned and in transit to the retailer. * What Retailers Should Do *** PLEASE FOLLOW THE ATTACHED INSTRUCTIONS: 1. Verify if vehicles are affected by this quality hold using Service Comm or DBS National Service History – Open Campaigns I.D. PC924 • New vehicles in retailer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). • Refer to IPSB 15-286 for additional information • Some vehicles may still be in transit. Please continue to check newly arriving inventory for QA Hold applicability. 2. Please do not drive, loan, rent, sell or trade the specific vehicles in retailer inventory subject to this quality hold. 3. Use the attached procedure to remedy any vehicles affected by this quality action prior to sale. 4. Parts are on restriction and can be ordered via DBS. 5. URGENT: The service department should submit the applicable warranty claim for the action performed as the action is completed so it can be closed on Service Comm, and release the vehicle.
ITB22-035	2022-10-14. Service bulletin. LANE CAMERA OVER TEMPERATURE DTC STORED SERVICE INFORMATION The Lane Camera can become overheated if the interior room temperature or temperature around the camera becomes excessively high, and does not initially indicate a sustained fault. If overheated, the Lane Camera should be cooled to outside ambient temperature, any stored DTCs erased, and then allowed to resume operation. Refer to the ESM for any DTCs that will not erase. This condition may cause the following system functions to be suspended: • Vehicle-to-vehicle distance control mode (ICC - Intelligent Cruise Control) • Conventional (fixed speed) cruise control mode • Steering wheel assistance function • AEB (Automatic Emergency Braking) • LDW (Lane Departure Warning) • I-LI (Intelligent Lane Intervention) • Blind Spot Intervention • TSR (Traffic Sign Recognition) AND Can store one or more of the following DTCs as PAST or CURRENT: • C2501-4B (Front camera unit) • C1F05-4B (Front camera unit) • C1F6B-4B (Front camera unit) For client information, see Talk Tip "Client" statement on page 3.
ITB19-013C	2022-02-10. Service bulletin. AEB WARNING LIGHT BLINKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB09063B	2021-05-10. Service bulletin. SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement "Certification Label" or "VIN Plate / Label" may be needed. These items may be available from Infiniti by request if certain criteria are met. This bulletinlists the criteria and provides an application form for such replacements. See this bulletin for further detail.
ITB13026E	2021-05-10. Service bulletin. SERVICE INFORMATION If the Display Control Unit (DCU) needs to be replaced on an Applied Vehicle for any reason, follow the steps in the Service Procedure of this bulletin. See this bulletin for further detail.
ITB16006	2021-05-10. Service bulletin. SERVICE INFORMATION When diagnosing the front sonar parking sensor for potentially unwanted activation (e.g. sonar activates with no obstacle ahead), inspect the front license plate, front license plate frame and if equipped, the front license plate bracket. See page 2 for example photos. The front sonar parking sensor may activate if: The front license plate is bent outward from its bracket (there is a gap between the license plate and the bracket) OR the front license plate frame is bent or loose and is hanging outward, away from the license plate and/or bracket (there is a gap between the license plate frame and the license plate and/or bracket) OR the bracket is loose and is hanging outward, away from the bumper (there is a gap between the bracket and the bumper). If any of these conditions are found, correct it by removing the gap (straighten the license plate, straighten and/or secure the license plate frame, or secure the bracket, as it applies). - Retest the operation of the front sonar parking sensor. If the issue is not resolved, go to ASIST and the related Electronic Service Manual (ESM) for further diagnosis. See this bulletin for further detail.