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Service bulletin 0802814

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10221015
Published by NHTSA2022-09-26
Manufacturer's number0802814
Manufacturer's date2014-09-12
NHTSA componentEQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM); ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

NHTSA's summary

RE2 RE3 RE6 RB4 RB5 RB6 Radio Enhancements This Bulletin involves updating the radio's software and if the vehicle is equipped with navigation (RB4, RB5 and RB6) the navigation software will also be updated. The customer may experience one or more of the following conditions: Phone screen buttons intermittently missing. Rear view camera screen may be blank. Improved rear view camera image. Radio presets and parameters returning to defaults. AM or FM audio mutes upon start up. Seek frozen, tuner locks up, unable to change stations (RE3 only). Radio resets (RE3 only). Presets are intermittently skipped (RE3 only). When playing MP3, iPod or USB songs, the screen will not always display the correct song title. Sirius Traffic/Weather Jump button improvement. Controls Screen popup time-out option has been added to settings screen (SRT only). Temperature and Oil pressure gauge enhancements (SRT only). Blind spot monitor chime enhancement. Radio Language Translation improvements. Navigation Language Translation improvements. Disable/Enable traffic announcement feature added (RB4 RB5 RB6). Garmin Voice Recognition (VR) enhancements (RB4 RB5 RB6). Garmin audio enhancements (RB4 RB5 RB6). Navigation map enhancements (RB4 RB5 RB6). Garmin stuck on loading screen (RB4 RB5 RB6). Traffic rerouting and icon enhancements (RB4 RB5 RB6). Incorrect map graphics on traffic circle (RB4 RB6 Right Hand Drive). Radio may reboot when Russian language keyboard used (RB4). Travel Link showing up as unsubscribed. Fuel Station routing issues. Heated seat greyed out. Navigation icon going backwards.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Equipment and accessories

Vehicles listed
CHRYSLER 3002011, 2012
DODGE CHARGER2011, 2012
DODGE JOURNEY2011, 2012

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20173412017-07-10. Electrical
17V4350002017-07-10. ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
16V7390002016-10-13. ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
20165002016-10-12. Electrical
20160392016-01-27. Accessories
20144462014-10-09. Electrical
14V6340002014-10-08. ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
20121532012-05-03. Electrical
12V1970002012-05-02. SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE; ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
12V0420002012-02-07. EXTERIOR LIGHTING:HEADLIGHTS; SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE; ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS; ELECTRICAL SYSTEM:WIRING

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
1062412025-08-06. Service bulletin. LAMP - DOME
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08152232023-08-21. Service bulletin. Fuel Pump Connector Replacement The technician may experience a crank/no start after the fuel pump module was replaced. This bulletin involves replacing the fuel pump connector harness (pigtail) when replacing the fuel pump module.
18048232023-05-30. Service bulletin. wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
08092142023-01-17. Service bulletin. Electronic Pedestrian Protection System Enhancement