Service bulletin SSM 50571
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10209028 |
| Published by NHTSA | 2022-03-15 |
| Manufacturer's number | SSM 50571 |
| Manufacturer's date | 2022-03-09 |
| NHTSA component | STRUCTURE:BODY:DOOR; LATCHES/LOCKS/LINKAGES; EQUIPMENT |
NHTSA's summary
Some 2018-2021 Expedition and 2020-2021 Explorer vehicles may intermittently exhibit doors unable to lock/unlock and/or difficult to open in freezing temperatures. This may be due to water entering the interior door latch lock indicator cable assembly. To resolve the condition, replace the affected latch and cable assembly per Workshop Manual (WSM), Section 501-14. Use the latest level service parts only.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Body and frame, Equipment and accessories, Latches and locks
| FORD EXPEDITION | 2018, 2019, 2020, 2021 |
|---|---|
| FORD EXPLORER | 2020, 2021 |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| 26V368000 | 2026-06-09. STRUCTURE:INTERIOR PANELS:CENTER CONSOLE |
|---|---|
| 2025587 | 2025-10-24. Structure |
| 25V685000 | 2025-10-10. EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER |
| 24V852000 | 2024-11-08. EQUIPMENT:OTHER:LABELS |
| 23V420000 | 2023-06-09. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| 2018629 | 2018-11-15. Structure |
| 2018034 | 2018-01-17. Structure |
A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.
| SSM 55069 | 2026-08-11. Service bulletin. Some 2020-2025 Explorer vehicles equipped with a power roof opening panel may exhibit a sunshield with localized bunching or binding/inoperative. This may be due to a broken or missing sunshield fabric retainer/clip. A revised sunshield clip (LJ6Z-5452118-B) is now available to address this condition. It is not necessary to replace the entire sunshield assembly if the clip(s) are broken or missing. Refer to Workshop Manual (WSM), Section 501-17 Roof Opening Panel > General Procedures > Inspection and Replacement of the Roof Opening Panel Shield Clip. |
|---|---|
| SSM 54646 | 2026-05-05. Service bulletin. Some 2020-2024 Explorer/Police Interceptor Utility hybrid vehicles may exhibit a "Refuel Error See Manual" message in the instrument panel cluster (IPC) after installing a replacement fuel filler door assembly (7827936). This may be due to a concern with the replacement fuel filler door assembly. If diagnostics in the Workshop Manual (WSM), Section 501-14 Body > Handles, Locks, Latches and Entry Systems > lead to fuel filler door switch replacement, install a new fuel filler door assembly ordered from depot stock to correct this condition. Suspect parts have been cleared from parts depot inventory. |
| SSM 54601 | 2026-02-27. Service bulletin. Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k |
| SSM 54516 | 2026-01-27. Service bulletin. 2020-2026 Police Interceptor Utility vehicles may require level III ballistic panels to be replaced due to broken mounting tabs. Individual level III ballistic panel mounting tab service parts are now available: right-hand (78201B68) and left-hand (78201B69). Replacement of the level III ballistic panel assembly is not required for this condition. Level IV ballistic panels do not have removable mounting tabs and still require complete panel replacement. Level III vs level IV ballistic panels can be identified by a large roman numeral label on the panel or by the vehicle window sticker if equipped. |
| TSB 25-2466 | 2025-10-09. Service bulletin. Some of the vehicles listed in the Model statement above may exhibit a headliner rattle or sagging condition around the roof opening panel. This may be due to the adhesive separating from the headliner substrate. |
| Customer Script-Expl Hood | 2025-09-29. Other. 2020-2025 MY Explorer hood- customer script |
| SSM 52476 | 2024-05-03. Service bulletin. All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad. |
| 22M03 S1 | 2024-05-02. Service bulletin. Certain 2017-2020 Model Year Continental and Super Duty, 2018-2020 Navigator, 2020 Aviator, and 2020 Explorer Vehicles Replace Front and/or Side Cameras if Foggy |
| SSM 52435 | 2024-04-29. Service bulletin. Some 2020-2023 Explorer vehicles may exhibit various issues with the roof rack side. If there is an issue with the roof rack side that requires replacement, a lower level service part is now available separately (7855114 and 7855115). It is no longer necessary to replace the entire roof rack assembly. |
| 22G07 S1 | 2024-04-02. Service bulletin. UPDATE Supplement Announcement - Certain 2020-2022 Model Year Police Interceptor Utility Vehicles Equipped with a Low Band Frequency Noise Suppression Kit - Electromagnetic Compatibility Upgrade Owner letter added. First part submitted 08/03/23 |