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Service bulletin KC-398

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10207556
Published by NHTSA2022-02-04
Manufacturer's numberKC-398
Manufacturer's date2022-01-19
NHTSA componentPOWER TRAIN

NHTSA's summary

Chassis Equipped With An AMT-F (I-Shift, mDrive) - Idle Drive Function Activates When Vehicle Is Reversing/Backing Up At Low Speed; Information And Repair - Build Date Beginning Of Production 2017 To February 2018

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Transmission and driveline

Vehicles listed
MACK ANTHEM (AN)2018, 2019 (the catalog's model; the bulletin names a series or trim of it)
MACK CHU2018
MACK CXU2018
MACK GRANITE (GR)2018, 2019 (the catalog's model; the bulletin names a series or trim of it)
MACK GRANITE (GU)2018, 2019 (the catalog's model; the bulletin names a series or trim of it)
MACK GU2018
MACK LR2018, 2019
MACK MRU2018
MACK PINNACLE (CHU)2018, 2019 (the catalog's model; the bulletin names a series or trim of it)
MACK PINNACLE (CXU)2018, 2019 (the catalog's model; the bulletin names a series or trim of it)
MACK PINNACLE (PI/PN)2018, 2019 (the catalog's model; the bulletin names a series or trim of it)
MACK TD2018 to 2019
MACK TE2019
MACK TERRAPRO (LEU/MRU)2018, 2019 (the catalog's model; the bulletin names a series or trim of it)
MACK TERRAPRO (MRU)2018, 2019 (the catalog's model; the bulletin names a series or trim of it)
MACK TERRAPRO (TE)2018 (the catalog's model; the bulletin names a series or trim of it)
MACK TITAN (TD)2018

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
19V0470002019-01-21. POWER TRAIN:CLUTCH ASSEMBLY

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
CBR 2573-1 2026042026-05-05. Service bulletin. CBR - Mack Chassis - Through Shaft Bearing Retainer Breakage On Mack Carriers.
CBR 2362-3 2026042026-05-04. Service bulletin. CBR - Mack Carrier Nut Adhesive Change.
CBR 2464-1 2025052025-06-02. Service bulletin. Mack Chassis - Rear Axle Overheat
CBR-2387 2024092024-10-04. Service bulletin. CBR: Vehicles Equipped With A Lift Axle - Wheel Speed Fault Code SPN 793, SPN 794 Set When Axle Is Up
CBR-731 2024092024-10-03. Service bulletin. CBR: Automated Manual Transmission (AMT) Model D or F (mDrive and I-Shift, AMT-D, AMT-F) - Transmission Oil Leakage From Transmission Input Shaft Seal Or Output Shaft Seal - US10 And Newer Emissions, Common Model Years 2010 And Newer
CBR-2391 2024082024-09-04. Service bulletin. CBR: Diagnostic Trouble Code (DTC) U010187- Lost Communication With TECU
CBR-343 2024082024-09-04. Service bulletin. CBR: Mack chassis with an mDRIVE transmission, there have been reports of complete shift assemblies and TECUs being replaced due to technicians being unable to pinpoint the source of the air leak.
CBR-1008 2024042024-05-01. Service bulletin. CBR: Equipped With An Automated Manual Transmission Model D or F ( AMT-D, AMT-F, mDrive) Missing X1 Value In VDA And Default Settings Guidelines, ParameterP1AOB; Fault Code P1052-54, Error 40,Or Error 18 Encountered During Clutch Or Tran.
CBR-202 2024022024-03-05. Service bulletin. CBR - Automated Manual Transmission ( AMT ) Flywheel Pilot Bearing Wear On Input Shaft.
M-465-001 2023112023-12-05. Service bulletin. TSB: Mack Trucks now offer an improved HD Inter-Axle Through Shaft for the CRD 125, 150, 180, and 200 family carriers. The new HD shaft went into production on January 23rd, 2023 for 2.54 - 3.50 axle ratios and April 1st, 2023 for 3.56 - 3.98 ratios. The new HD through shaft is an upgrade over the current standard shaft and can now be used as a replacement part instead of the standard shaft. The new HD shaft has a new design to increase strength, longevity and life over the standard shaft.