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Service bulletin B651312

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10204660
Published by NHTSA2021-12-13
Manufacturer's numberB651312
Manufacturer's date2021-09-01
NHTSA componentEQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

NHTSA's summary

The Headunit High (HU-H), also called NBT, began replacing the Car Information Computer (CIC) on certain MY2013 vehicles with option 609 (as of 7/2012 production). This uses map North America NEXT. The Headunit High 2 (HU-H2), also called NBT-EVO, superseded the NBT HU and was introduced in 3/2014. This uses map North America EVO. The Headunit High 3 (HU-H3, also called MGU) superseded the NBT-EVO starting with certain MY2019 vehicles with option code 6U3 Live Cockpit Professional or 6U2 Live Cockpit Plus. This uses map North America LIVE. The ENTRY Media/Navigation (HU-B) is the low line business version of the navigation system and was introduced in 3/2014. This uses map North America ROUTE. The ENTRY NAV EVO (HU-B2) replaced Entry Media/Navigation as the low-line business version and was introduced in certain MY2018 vehicles. This uses map North America WAY.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories

Vehicles listed
BMW 5-SERIES GRAN TURISMO2017
BMW 550I2011, 2012, 2013, 2014, 2015, 2016, 2017
BMW 550I GRAN TURISMO2010, 2011, 2012 (the catalog's model; the bulletin names a series or trim of it)
BMW 640I2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019
BMW 640I2020
BMW ACTIVE HYBRID 32013
BMW ACTIVE HYBRID 32014, 2015
BMW ACTIVE HYBRID 52012, 2013
BMW ACTIVE HYBRID 72012 to 2013
BMW ACTIVE HYBRID 72014, 2015
BMW ACTIVEHYBRID 72011
BMW I32014, 2015, 2016, 2017, 2018, 2019, 2020, 2021
BMW I82014, 2015, 2016, 2017
BMW I82019, 2020
BMW M22016, 2017, 2018, 2019, 2020, 2021
BMW M32015, 2016, 2017, 2018
BMW M32021
BMW M42015, 2016, 2017, 2018, 2019, 2020, 2021
BMW M52013, 2014, 2015, 2016
BMW M52018, 2019, 2020, 2021
BMW M82020, 2021
BMW M8 GRAN COUPE2020
BMW X32011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021
BMW X42015, 2016, 2017, 2018, 2019, 2020, 2021
BMW X52014, 2015, 2016, 2017, 2018, 2019, 2020, 2021
BMW X5 M2018
BMW X62015, 2016, 2017, 2018, 2019, 2020, 2021
BMW X6 M2015 to 2020
BMW X72019, 2020, 2021
BMW Z42019, 2020, 2021

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20V5140002020-08-27. EQUIPMENT:OTHER:LABELS; TIRES
18V9180002018-12-19. EQUIPMENT:OTHER:LABELS
18V6520002018-09-20. EQUIPMENT:ELECTRICAL
17V3270002017-05-18. TIRES; EQUIPMENT:OTHER:LABELS
10V0470002010-02-18. EQUIPMENT:OTHER:LABELS

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
B6127232024-04-01. Service bulletin. The original Conditioned Based Service (CBS) Key data point closed with 23-07 soft ware, all CBS systems are now collectively under analysis.
B5115202024-04-01. Service bulletin. Deactivated: Currently investigating other components that maybe playing a factors besides what is mentioned in the SIB. Topic is under investigation.
B6105242024-02-01. Service bulletin. The Central Information Display goes black intermittently due to resets of the Head Unit (HU-H3). FaultB7F8F9 â“ âHU-H: Resetâ will be stored in the HU-H3.
B5413192024-02-01. Service bulletin. The roller sunshade (aka sun protection or sunblind) of the front panoramic sunroof is bunching up during operation or may hang down and appear loose.
B6534232023-12-06. Service bulletin. Customers may state that the alarm system (DWA) is not active after locking their unoccupied vehicle. Depending on the vehicle’s equipment and settings, no acoustic or optical confirmation (folding the mirrors/blinking confirmation) is noticeable. Additionally, the red anti-theft alarm LED in the interior mirror does not briefly flash every 2 seconds, indicating the alarm is armed.
B6615232023-12-06. Service bulletin. Emergency Stop Assistant is activated. Thisicon will appear in the CID when this function is activated.
B6127232023-12-06. Service bulletin. When using the Key Reader to retrieve CBS information from the customer key, no current vehicle data is available, or the data does not match the maintenance schedule.
B6528232023-10-01. Service bulletin. Customers may be experiencing one or more of these following issues with Bluetooth operation: Bluetooth cannot be switched on or off in the head unit (HU-H4) Paired mobile devices cannot be deleted Customer is unable to make phone calls or stream music with mobile device Customer is unable to connect a new mobile device via Bluetooth Mobile device does not automatically reconnect via Bluetooth in the next drive cycle (after short sleep cycle)
B1204232023-09-25. Service bulletin. ?An unapproved nut was used for the ground point for the chassis ground.
B8403232023-07-24. Service bulletin. BMW AG has issued a Delivery Stop (effective February 9, 2023) on certain Model Year 2022 - 2023 BMW vehicles that were produced between June 29, 2022 and February 16, 2023.