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Service bulletin 9004375

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10198291
Published by NHTSA2021-06-28
Manufacturer's number9004375
Manufacturer's date2021-05-05
NHTSA componentBACK OVER PREVENTION

NHTSA's summary

RADIO, MULTI Media (ASSY) The customers may have concerns of backup camera missing gridlines or showing black screen with "check entire surroundings" message while in Reverse mode. It is a backup camera initialization timing issue. Please check the backup camera and connections. This issue is recoverable with a key cycle. Replacing the radio head unit will not resolve the customer's concerns. FOTA service software release is scheduled for later June, 2021.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Driver assistance, Backup camera

Vehicles listed
JEEP GLADIATOR2021
JEEP WRANGLER2021
RAM 15002021
RAM 25002021
RAM 35002021
RAM 45002021

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
24V6760002024-09-12. BACK OVER PREVENTION: SENSING SYSTEM: CAMERA; EXTERIOR LIGHTING:BRAKE LIGHTS
23V0590002023-02-09. BACK OVER PREVENTION:DISPLAY FUNCTION
22V6380002022-08-25. BACK OVER PREVENTION:DISPLAY FUNCTION
21V9180002021-11-23. STEERING:STEERING CONTROL MODULE; BACK OVER PREVENTION:DISPLAY FUNCTION
21V4380002021-06-10. BACK OVER PREVENTION:DISPLAY FUNCTION

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
1032892025-03-04. Service bulletin. CAMERA - REAR VIEW
S248A0000162024-12-17. Service bulletin. Customer complaints regarding rear view camera inoperative or flickering blue radio screen display while transmission is in reverse or blank screens when selecting the rear camera view following a recent service repair involving the removal and installation of the rear spare tire carrier
S2208000045 REV.B2024-12-11. Service bulletin. Backup Camera Poor Image Quality Inspection
08032242024-03-18. Service bulletin. Battery Pack Control Module (BPCM) Software Update Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTC)s have been set: ? P0AC0 - Hybrid Battery Pack Current Sensor 1 Circuit Performance. ? P1A29 - Cell Supervisory Circuit A Failure. ? P0DE7 - Hybrid/EV Battery Pack Cell Voltage High. ? P0ABA - Voltage Sense A Circuit. ? P0B3D - Hybrid Battery Voltage Sense "A" Circuit Low. ? P0B3E - Hybrid Battery Voltage Sense "A" Circuit High. ? U3017 - Control Module Timer/Clock Performance. ? P0E55 - DC/DC Converter Current Sensor Circuit "A". ? P0DAF - Hybrid/EV Battery Cell Balancing Circuit "A". ? P0AD4 - Hybrid Battery Pack Air Flow System Insufficient Air Flow. This bulletin involves updating the BPCM with the latest available software.
03002242024-03-18. Service bulletin. Front and Rear Axle Sensor Kit **Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Code (DTC) has been set: ? C1451-11 - Service Axle Locker System** Customers may also comment on a Service Axle Locker message displayed in the Electronic Vehicle Information Center (EVIC) for this condition.
09001242024-03-18. Service bulletin. Cold Engine Ticking Noise The customer may describe a ticking noise from the exhaust manifold location(s) when cold. This bulletin involves replacing the exhaust manifolds.
S23190000072024-01-08. Service bulletin. Squeak Noise From Dash Area When Turning The Steering Wheel.
08064232024-01-02. Service bulletin. Radio Over The Air Updating to QR40.12 Software Version Mobile Wi-Fi inoperative upon start up. ? Hotspot gives 9No Internet9 connection message on phone, when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.7 to QR40.12. NOTE: National launch for this FOTA update is expected to begin March 10, 2023. DISCUSSION: Vehicles sold in the U.S. and Canada can now receive software updates ?over-the-air?. Updates to software will occur in a phased roll-out. The software is updated through the built-in cellular modem in the radio.
08048232024-01-02. Service bulletin. Flash: Battery Pack Control Module (BPCM) Diagnostic and System Updates Customers may experience a false Malfunction Indicator Lamp (MIL) illumination related to PHEV battery: ? P1A21-00 - HV Battery Contactor Control Sequence Incorrect. ? P0B3E-00 - Hybrid/EV Battery Voltage Sense 1 Circuit High. ? P0607-00 - ECU Internal Performance. ? P1E1B-00 - Hybrid/EV Battery Side Voltage System Isolation. ? P0AA4-00 - Hybrid Battery Negative Contactor Circuit Stuck Closed. ? P1C00-00 - Hybrid/EV Battery Voltage Sense 1 Out Of Range Low. ? P1C01-00 - Hybrid/EV Battery Voltage Sense 1 Out Of Range High. ? P1A9B-00 - Hybrid/EV Battery Temperature Sensor 1 Out Of Range High. ? P0BBD-00 - Hybrid Battery Pack Voltage Variation Exceeded Limit. ? P167B-00 - Controlled System Shutdown. ? U1885-00 - Battery Energy Control Module Lost Communication With HCP. ? P0EDD-00 - Hybrid/EV Battery Pack B Deterioration. ? U0111 - Lost Communication With Hybrid Battery Pack Sensor Module. ? P0CA7-00 - Hybrid/EV Battery Discharging Current High. ? P1A0C-00 - Battery Energy Control Module System Voltage Low. This bulletin involves updating the BPCM with the latest available software. NOTE: Additional module flashes are required for this update to be effective, the following modules are all to be updated along with this BPCM update: ? Powertrain Control Module (PCM). ? Integrated Dual Charging Module (IDCM). ? Transmission Control Module (TCM). ? Battery Pack Control Module (BPCM). ? Hybrid Control Processor (HCP), Auxiliary Hybrid Control Processor (AHCP) also known as the Power Inverter Module (PIM).
18017232024-01-02. Service bulletin. Flash: Powertrain Control Module (PCM) Updates Customer or technician may experience the following: ? High frequency exhaust noise at idle after cold start. ? Power Take Off (PTO) disable to high engine oil temperature. ? Multiple Displacement System (MDS) transition causing a transmission clunk noise under light throttle when coasting in fourth gear. This bulletin involves reprogramming the PCM with the latest available software.