Service bulletin SSM 49803
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10194419 |
| Published by NHTSA | 2021-06-01 |
| Manufacturer's number | SSM 49803 |
| Manufacturer's date | 2021-05-18 |
| NHTSA component | EQUIPMENT; ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY |
NHTSA's summary
Some 2018-2020 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number (ESN) displayed or DTCs U2100 and/or B156D in the telematics control unit (TCU). These symptoms may persist even after performing a TCU software update and/or replacement. To correct this condition, start a new session with the latest version of the appropriate diagnostic scan tool and perform a PMI on the TCU. If issues persist, open a hotline assistance request and include the IDS version (if applicable) used to perform the PMI and the Authorization Status PID value in the TCU datalogger. For claiming use causal part 14G229 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Electrical system, Equipment and accessories
Trouble codes named
B156D, U2100
| FORD EDGE | 2019, 2020 |
|---|---|
| FORD ESCAPE | 2018, 2019 |
| FORD EXPEDITION | 2018, 2019, 2020 |
| FORD EXPLORER | 2018, 2019, 2020 |
| FORD F-150 | 2018, 2019, 2020 |
| FORD F-250 SD | 2019, 2020 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-350 SD | 2019, 2020 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-450 SD | 2019, 2020 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-550 | 2019, 2020 |
| FORD FUSION | 2019, 2020 |
| FORD FUSION ENERGI | 2019, 2020 (the catalog's model; the bulletin names a series or trim of it) |
| FORD FUSION HYBRID | 2019, 2020 (the catalog's model; the bulletin names a series or trim of it) |
| FORD MUSTANG | 2018, 2019, 2020 |
| FORD RANGER | 2019, 2020 |
| LINCOLN AVIATOR | 2020 |
| LINCOLN CONTINENTAL | 2018, 2019, 2020 |
| LINCOLN CORSAIR | 2020 |
| LINCOLN MKC | 2018, 2019 |
| LINCOLN MKX | 2018 |
| LINCOLN MKX | 2019 to 2020 |
| LINCOLN MKZ | 2018, 2019, 2020 |
| LINCOLN MKZ HYBRID | 2018, 2019, 2020 (the catalog's model; the bulletin names a series or trim of it) |
| LINCOLN NAUTILUS | 2019, 2020 |
| LINCOLN NAVIGATOR | 2018, 2019, 2020 |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| 26V372000 | 2026-06-09. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL |
|---|---|
| 26V012000 | 2026-01-15. EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER |
| 26V011000 | 2026-01-15. EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER |
| 2026005 | 2026-01-09. Electrical |
| 2026004 | 2026-01-09. Electrical |
| 25V886000 | 2025-12-18. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL |
| 2025554 | 2025-10-10. Electrical |
| 25V685000 | 2025-10-10. EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER |
| 25V349000 | 2025-05-23. ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY |
| 25V346000 | 2025-05-23. ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE |
A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.
| TSB 26-2325 | 2026-10-05. Service bulletin. Some of the vehicles listed in the Model statement above may exhibit a front courtesy lamp that is inoperative. This may be due to a concern with the front courtesy lamp light module. |
|---|---|
| 25E10-S1 | 2026-10-02. Other. 25E10-S1 Owner letter |
| TSB 26-2395 | 2026-09-01. Service bulletin. This article supersedes 26-2287. Reason for update: update the labor operation numbers to add MT to operations C, F, G, H, J, K, L and M, and correct the part number LIMZ-4A015-B to L1MZ-4A015-B. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: Harsh engagement Delayed engagement Harsh shift Delayed shift Illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC)s P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to axial movement of the CDF clutch cylinder sleeve causing hydraulic circuit leaks. NOTE: If internal transmission service is required to address a concern detected with the CDF clutch cylinder following this article, technicians should carefully inspect and replace other transmission components and flush transmission fluid cooler only as ne |
| SSM 55069 | 2026-08-11. Service bulletin. Some 2020-2025 Explorer vehicles equipped with a power roof opening panel may exhibit a sunshield with localized bunching or binding/inoperative. This may be due to a broken or missing sunshield fabric retainer/clip. A revised sunshield clip (LJ6Z-5452118-B) is now available to address this condition. It is not necessary to replace the entire sunshield assembly if the clip(s) are broken or missing. Refer to Workshop Manual (WSM), Section 501-17 Roof Opening Panel > General Procedures > Inspection and Replacement of the Roof Opening Panel Shield Clip. |
| TSB 26-2359 | 2026-08-10. Service bulletin. Some of the vehicles listed in the Model statement above may exhibit an incorrectly illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0420 stored in the powertrain control module (PCM). This may be due to the software in the PCM. |
| SSM55059 | 2026-08-03. Service bulletin. Some 2021-2023 F-150 vehicles equipped with a 3.5L PowerBoost engine, 2020-2026 Explorer vehicles equipped with a 3.3L hybrid engine, and 2020-2023 Lincoln Aviator vehicles equipped with a 3.0L EcoBoost hybrid engine may exhibit an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble code (DTC) P0A1E stored in the powertrain control module (PCM). The vehicle may be unable to enter electric-only drive modes as expected during normal drive cycles. This may be due to the belt integrated starter generator (BISG). For vehicles with this condition, follow the necessary Pinpoint Test in Workshop Manual (WSM), Section 303-06 for DTC P0A1E and repair the vehicle as directed. Note that previous replacement of the BISG does not negate the need for subsequent BISG replacements if directed to do so by the appropriate Pinpoint Test diagnostics. Engineering is investigating this BISG quality concern. Monitor PTS for updates regarding this investigation. |
| 25E10-S1 | 2026-08-03. Emissions. NEW VEHICLE DELIVERY HOLD - Emissions Recall 25E10 - Supplement #1 Certain 2018-2020 Model Year F-150 Vehicles With 3.3L Engines and 2016-2019 Model Year Explorer, Taurus, and Flex Vehicles With 3.5L Engines Powertrain Control Module (PCM) Reprogramming |
| SSM 55037 | 2026-07-27. Service bulletin. Some 2018-2024 Expedition and 2018-2027 Navigator vehicles equipped with a rear seat entertainment system/Lincoln Play may experience various system concerns. Rear seat entertainment systems are not on a controller area network (CAN) and are not supported by the Ford Diagnostic and Repair System (FDRS). Certain system concerns may be resolved through software updates which will automatically download once each individual monitor is connected to Wi-Fi. Diagnostic support for rear seat entertainment systems is provided by VOXX electronics. If necessary, contact the VOXX Customer Service Department at 1-866-869-7888. If possible, record the device serial number by selecting the gear/Setup icon > Settings > Device and Software > About. If the unit will not power up, the serial number is on a label on the back of the monitor. It is helpful to know the date the issue occurred, how long the monitors were on prior to the issue, what app/input/media was being used, and if the system software was recently updated prior to the concern starting. For claiming, refer to the Warranty and Policy manual for |
| SSM 54795 | 2026-05-08. Service bulletin. Some 2021-2023 F-150 vehicles equipped with a 3.5L PowerBoost engine and 2020-2026 Explorer vehicles equipped with a 3.3L hybrid engine may exhibit an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble code (DTC) P0A1E stored in the powertrain control module (PCM). The vehicle may be unable to enter electric-only drive modes as expected during normal drive cycles. This may be due to the software within the belt integrated starter generator (BISG). For vehicles with this condition, follow Pinpoint Test I: Battery Isolation/Voltage Stabilization Control Circuit Carry Outance located in the Workshop Manual (WSM), Section 303-06D and repair the vehicle as necessary. Note that the BISG is on backorder status at the time of this publication and Ford is working to make parts available. Engineering is investigating this concern. Monitor PTS for updates. |
| 25H05 S1 | 2026-04-30. Other. Harvest Program 25H05 – Supplement #1 Certain 2011-2021 Model Year Vehicles Software Verification Harvest Program |