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Service bulletin PB36-A10091-2021

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10194241
Published by NHTSA2021-05-24
Manufacturer's numberPB36-A10091-2021
Manufacturer's date2021-04-26
NHTSA componentELECTRICAL SYSTEM; EQUIPMENT

NHTSA's summary

Volvo Car USA LLC on behalf of Volvo Car Corporation, has decided to launch Active Service Action A10091 on certain Model Year 2021 XC40 Recharge vehicles. When using the ?Care Key?, there are some settings that are faulty and not possible to change from the Infotainment Head Unit (IHU) menu. Volvo has identified that when using the Care Key, some functions will not work as intended as some settings are incorrect. Below settings are affected when you use the Care Key: ? Driver Information Module (DIM) = Always km/h and Celsius. Not possible to select mph and Fahrenheit. ? Unlock/lock feedback = Mirrors will always fold, no light indication ? Trip information in DIM = Always none - Cannot show average speed, fuel consumption etc. ? Interior light = Always off in door seal and foot area, when you are driving. ? Welcome light = Always on - When you unlock the car. The corrective action is to download a Total Upgrade software. A10091 affects 880 vehicles in the U.S. An additional benefit to this software is that it enables the XC40 P8 Recharge to now be provisioned to the Volvo-On-Call app.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Equipment and accessories

Vehicles listed
VOLVO XC402021

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20222162022-04-28. Electrical
21V1090002021-02-24. ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
37376.3.02026-04-07. Service bulletin. This is a Technical Journal: Propulsion Message with DTC BECM P0A9500 and/or P0E2F00. Check the following parameters below. Utilize the High-voltage system overview to make sure that the contactors are closed while performing this check.
373762025-11-17. Service bulletin. This is a Technical Journal: Propulsion Message with DTC BECM P0A9500 and/or P0E2F00. Perform a "High-voltage system overview" read out. If the BECM "voltage after fuse" values (front and rear) are greater than the high voltage battery, the BECM needs to be replaced.
369162025-08-18. Service bulletin. This is a Technical Journal: VCM Backup Battery Replacement with VCM-U105000. Replace the VCM Backup Battery and download the relevant Software.
373762025-07-09. Service bulletin. This is a Technical Journal: Propulsion Message with DTC BECM P0A9500 and/or P0E2F00. Perform a "High-voltage system overview" read out
373762025-07-09. Service bulletin. This is a Technical Journal: Propulsion Message with DTC BECM P0A9500 and/or P0E2F00. Perform a "High-voltage system overview" read out
369612025-04-09. Service bulletin. This is a Technical Journal: Improved 12V battery test in VIDA. Service:
 Don“t charge the battery before the test, jump start the vehicle if needed. Read out the vehicle with VIDA and start the test.
371052025-02-11. Service bulletin. This is a Technical Journal: ICUP - Volvo Cars app displays "Vehicle offline" message. fault trace the 12 V system according to VIDA
363092025-02-11. Service bulletin. This is a Technical Journal: BEV IHFA P060C04 Internal Processor Failure. Perform software upgrade.
363092024-12-10. Service bulletin. This is a Technical Journal: BEV IHFA P060C04 Internal Processor Failure. Improved IHFA Software.
371052024-11-05. Service bulletin. This is a Technical Journal: ICUP - Volvo Cars app displays "Vehicle offline" message. fault trace the 12 V system according to VIDA