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Service bulletin JW8-16-001

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10193156
Published by NHTSA2021-05-13
Manufacturer's numberJW8-16-001
Manufacturer's date2016-02-26
NHTSA componentELECTRICAL SYSTEM:SOFTWARE

NHTSA's summary

There is a software problem with the audio amplifier that causes no sound from the speakers when starting the vehicle. While the issue is intermittent, it is likely you will experience the issue at some point.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Software

Vehicles listed
HONDA CIVIC2016

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
DLR-02-26-20162021-05-19. Service bulletin. Today, February 26, 2016, American Honda Motor Co., Inc. is announcing a Product Update for certain Accord, Civic, CR-Z, Fit, and Insight model years 2014-2016 vehicles for sale in the state of Hawaii to amend Monroney labels that were printed without bumper impact information. Basic Problem American Honda had a computer programming issue; an obsolete program name causing printing of no bumper impact information on the Monroney label for the state of Hawaii.
A19-0272019-03-14. Service bulletin. Service Bulletin - Under certain circumstances, the vehicle may experience driveability issues, which may result in DTCs P0300 (random misfire detected), P0301 (No. 1 cylinder misfire detected), P0302 (No. 2 cylinder misfire detected), P0303 (No. 3 cylinder misfire detected), P0304 (No. 4 cylinder misfire detected), or P0172 (fuel system too rich) to set.
A18-137_V22019-01-05. Service bulletin. "Service bulletin - Under certain circumstances, the vehicle may experience driveability issues which may result in DTCs P0300 (random misfire detected), P0301 (No. 1 cylinder misfire detected), P0302 (No. 2 cylinder misfire detected), P0303 (No. 3 cylinder misfire detected), P0304 (No. 4 cylinder misfire detected), or P0172 (fuel system too rich)."
A18-1372019-01-05. Service bulletin. "Service bulletin - Under certain circumstances, the vehicle may experience driveability issues which may result in DTCs P0300 (random misfire detected), P0301 (No. 1 cylinder misfire detected), P0302 (No. 2 cylinder misfire detected), P0303 (No. 3 cylinder misfire detected), P0304 (No. 4 cylinder misfire detected), or P0172 (fuel system too rich)."
ATS1608022017-09-14. Service bulletin. Tech line summary article - When looking at the Speed Dial list, are the voice tag icons missing from phone entries that were previously voice tagged? This seems to happen randomly and when it does, the voice-tagged entries aren't searchable using voice commands.
A17-0492017-08-31. Service bulletin. Service bulletin - There is a problem with the audio unit software, which may lead to one or more of the following symptoms: ? Bluetooth® Audio skips. ? There is no sound from Apple CarPlay? after connecting Bluetooth®, then USB. ? Cannot turn on Bluetooth®. ? Bluetooth® turns off or disconnects by itself. ? Starting vehicle causes Bluetooth® to disconnect. ? Bluetooth® Audio sound will skip when receiving phone calls. ? There are pairing problems with Bluetooth® HandsFreeLink®(HFL). ? Pandora® does not play after HFL call ends. ? GPS error code 1302 sets. ? GPS initialization screen appears. ? GPS shows inaccurate vehicle location. ? Android Auto? will not play. ? Voice commands do not work. ? Error message SXM check tuner appears. ? System does not recognize ?SXM? in voice commands. ? Rear camera is stuck on in Park. ? Rear camera image does not display when transmission is shifted to Reverse. ? LaneWatch® image will not display. ? Audio power button does not work. ? Home screen does not display app icons. ? Screen locks and/or check tuner message appears. ? Clock does not match between audio display and dashboard meter. ? Incoming call screen stays on after ending the call. ? HFL voice repeats the ALPHABET.
A17-0482017-07-31. Service bulletin. Service bulletin - There is a problem with the audio unit software, which may lead to one or more of the following symptoms: ? Bluetooth® Audio skips. ? There is no sound from Apple CarPlay? after connecting Bluetooth®, then USB. ? Cannot turn on Bluetooth®. ? Bluetooth® turns off or disconnects by itself. ? Starting vehicle causes Bluetooth® to disconnect. ? Bluetooth® Audio sound will skip when receiving phone calls. ? There are pairing problems with Bluetooth® HandsFreeLink®(HFL). ? Pandora® does not play after HFL call ends. ? GPS error code 1302 sets. ? GPS initialization screen appears. ? GPS shows inaccurate vehicle location. ? Android Auto? will not play. ? Voice commands do not work. ? Error message SXM check tuner appears. ? System does not recognize ?SXM? in voice commands. ? Rear camera is stuck on in Park. ? Rear camera image does not display when transmission is shifted to Reverse. ? LaneWatch® image will not display. ? Audio power button does not work. ? Home screen does not display app icons. ? Screen locks and/or check tuner message appears. ? Clock does not match between audio display and dashboard meter. ? Incoming call screen stays on after ending the call. ? HFL voice repeats the ALPHABET.
A16-0222017-07-31. Service bulletin. Service bulletin - This bulletin is replaced by S/B 17-048, Audio Unit Software Update.
FOLLOWUP NOTICE2017-07-01. Service bulletin. FOLLOWUP NOTICE - OUR RECORDS INDICATE THAT A PRODUCT UPDATE HAS NOT BEEN COMPLETED ON THIS VEHICLE; REFER TO THE ADDRESS CARD FOR THE AFFECTED VIN. THERE IS A SOFTWARE PROBLEM WITH THE AUDIO AMPLIFIER THAT CAUSES NO SOUND FROM THE SPEAKERS WHEN STARTING THE VEHICLE. WHILE THE ISSUE IS INTERMITTENT, IT IS LIKELY YOU WILL EXPERIENCE THE ISSUE AT SOME POINT.
A16-0282017-06-29. Service bulletin. SERVICE BULLETIN - THERE IS A SURGE OR RPM FLUCTUATION WHEN TRAVELLING AT HIGHWAY SPEEDS BETWEEN 45–70 MPH UNDER LIGHT THROTTLE. INCORRECT LEARNING VALUES IN THE TCM SOFTWARE.