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Service bulletin NTB13107

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10192282
Published by NHTSA2021-05-10
Manufacturer's numberNTB13107
Manufacturer's date2013-12-11
NHTSA componentENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM

NHTSA's summary

SERVICE INFORMATION Intelligent Key (I-Key) systems on the Applied Vehicles use two (2) different Radio Frequencies (RF) that are similar to other wireless devices; 315 MHz and 433 MHz. In the event another wireless device (e.g. aftermarket alarm system) is transmitting at the same time as an I-Key, it can interfere with the I-Key signals being received by the BCM. If there is interference with I-Key signals, the following symptoms may occur: - The I-key is not detected, causing: - The engine to not start (no response when the Stop/Start button is pressed) - "I-Key System Error" displayed in the instrument cluster - "No I-Key Detected" displayed in the instrument cluster - Intermittent operation of the buttons on the remote (Key FOB). - Intermittent operation of the door request switches. If a vehicle has experienced the above symptoms, or a customer has reported the above symptoms, refer to Supplemental Diagnosis / Information in this bulletin. See this bulletin for further detail.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Engine

Vehicles listed
NISSAN ALTIMA2013, 2014
NISSAN PATHFINDER2013, 2014
NISSAN ROGUE2014

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
23V0930002023-02-16. ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER
20220172022-01-21. Electrical
22V0240002022-01-21. ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
21V7740002021-10-04. HYBRID PROPULSION SYSTEM; ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE
15V0320002015-01-26. ELECTRICAL SYSTEM
14V1380002014-03-25. AIR BAGS:FRONTAL; ELECTRICAL SYSTEM:SOFTWARE
13V4450002013-10-17. ELECTRICAL SYSTEM:SOFTWARE; SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
NTB21-106B2024-07-19. Service bulletin. DTC C1A17-49 OR C2580-49 STORED IN LASER/RADAR This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB13-107G2024-07-19. Service bulletin. VEHICLE KEY NOT DETECTED / AUTHENTICATED, ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB13-027D2024-07-19. Service bulletin. CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB10-066C2024-07-19. Service bulletin. CAN COMMUNICATION CODES – DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB23-018G2024-03-08. Service bulletin. SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin is no longer active. To access infotainment software updates via the Infotainment Software Update Utility: Select SPECIALTY TOOLS, and then select Infotainment Software Updates on the left side of ASIST. Please discard previous versions of NTB23-018.
NTB23-018F2024-02-08. Service bulletin. SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin is no longer active. To access infotainment software updates via the Infotainment Software Update Utility: Select SPECIALTY TOOLS, and then select Infotainment Software Updates on the left side of ASIST. HINT: Initially, the Infotainment Software Update Utility will be available only on the CONSULT PC version of ASIST. The Utility will be added to ASIST WEB at a later date. Please discard previous versions of NTB23-018.
NTB23-0672023-09-09. Service bulletin. 2014-2020 ROGUE & 2017-2022 ROGUE SPORT; REPLACEMENT JACKKNIFE (FLIP STYLE) KEYS SERVICE INFORMATION For the APPLIED VEHICLES listed above: • If the jackknife key is replaced with 80560-4BA1E, the new part provided will no longer be equipped with a key blade. • New service parts will have a keyless entry remote with a separate mechanical key. • Each vehicle can have a maximum of four (4) keys registered to the BCM. Each service part contains one (1) key and one (1) remote and will use two (2) of the available slots. • Follow the SERVICE PROCEDURE starting on page 2 to register the new mechanical key and remote.
NTB23-018E2023-09-09. Service bulletin. SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB23-018D2023-09-09. Service bulletin. SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB23-0532023-07-11. Service bulletin. SILICONE-BASED LUBRICANT OR GREASE CAN DAMAGE ELECTRICAL COMPONENTS SERVICE INFORMATION Do not apply Silicone-based lubricants or grease to, or around, any interior electrical components. To avoid the risk of death or severe personal injury, do not directly spray Silicone-based lubricant or grease, or inadvertently overspray Silicone-based lubricant or grease onto any interior electrical components. These types of lubricants can be detrimental to the proper operation of electrical components.