NHTSA recall 21V774000
A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.
| Published by | NHTSA (United States) |
|---|---|
| Campaign number | 21V774000 |
| Manufacturer's number | R21B4, R21B5 |
| Manufacturer | Nissan North America, Inc. |
| Reported | 2021-10-04 |
| Owners notified | 2022-03-31 |
| Component | HYBRID PROPULSION SYSTEM; ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE |
| Units potentially affected | 7634 |
| Part numbers | 237A1 3JV9B, Ver. Ph5.841, Ver. Ph5.831, Ver. Ph5.801, Ver. Ph5.421, 237A1 3JV9C |
| Report | Annual report 2, for 2025 quarter 1 to 2025 quarter 4 |
|---|---|
| Filed with NHTSA | 2026-01-26 |
| Vehicles in the campaign | 7634 |
| Reported remedied | 5246 (68%) |
| Reported unreachable | 0 |
| Reported removed | 0 |
These are the manufacturer's totals for the whole campaign at the end of 2025 quarter 4, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026-10-19.
What is wrong
Nissan North America, Inc. (Nissan) is recalling certain 2014-2015 Nissan Pathfinder Hybrid, 2015-2016 Murano Hybrid, and 2014-2017 INFINITI QX60 Hybrid vehicles. The Hybrid Powertrain Control Module (HPCM) software may shut down the hybrid system and the engine under certain conditions, causing a loss of drive power.
What can happen
A loss of drive power increases the risk of a crash.
The remedy
Dealers will reprogram the HPCM software, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200. Nissan's numbers for this recall are R21B4 and R21B5.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
| 2014 INFINITI QX60 HYBRID | Listed as a series or trim of this model. |
|---|---|
| 2015 INFINITI QX60 HYBRID | Listed as a series or trim of this model. |
| 2016 INFINITI QX60 HYBRID | Listed as a series or trim of this model. |
| 2017 INFINITI QX60 HYBRID | Listed as a series or trim of this model. |
| 2015 NISSAN MURANO HYBRID | Listed as a series or trim of this model. |
| 2016 NISSAN MURANO HYBRID | Listed as a series or trim of this model. |
| 2014 NISSAN PATHFINDER HYBRID | Listed as a series or trim of this model. |
| 2015 NISSAN PATHFINDER HYBRID | Listed as a series or trim of this model. |
A vehicle with no link is not in this site's catalog, which covers cars, multipurpose vehicles and trucks by model year. The campaign is from data as of 2026-10-19.
Bulletins for the same vehicles and component
| NTB22-026 | 2022-06-08. Service bulletin. SERVICE INFORMATION FOR FUEL GAUGE INACCURATE WITH DTCS STORED IN ECM SERVICE INFORMATION If a fuel level sensor has been diagnosed as sending an incorrect level signal, and one or more of the following DTCs are stored in the ECM, do not replace the entire “Fuel Level Sensor Unit, Fuel Filter and Fuel Pump Assembly” (fuel pump assembly). The fuel level sensor can be replaced separately. • P0460 (FUEL LEV SEN SLOSH) • P0461 (FUEL LEVEL SENSOR) • P0462 (FUEL LEVL SEN/CIRC) • P0463 (FUEL LEVL SEN/CIRC) NOTE: Warranty claims referring to fuel level issues that result in the replacement of the entire fuel pump assembly will be charged back. |
|---|---|
| NTB13-027C | 2022-03-12. Service bulletin. CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. |
| NTB16-029 | 2021-05-24. Service bulletin. 2013-2015 Pathfinder; MIL on with DTC P0116 |
| PC328 | 2021-05-10. Service bulletin. Infiniti is conducting an inventory inspection on 5,809 specific 2014-15 Infiniti QX60 vehicles and requesting retailers perform a software check on the OCS ECU on specific vehicles identified in SERVICE COMM. |
| PC327 | 2021-05-10. Service bulletin. Nissan is conducting an inventory inspection on 105,290 specific MY2013-15 Nissan ALT, PTH, LEF, MUR, NV2, NVT, SEN, and VER NOTE vehicles to inspect the software on the OCS ECU. |
| ITB14002 | 2021-05-10. Service bulletin. SERVICE INFORMATION Replacement Engine Control Modules (ECMs) for many newer Infiniti vehicles are now "Blank" ECMs. Blank ECMs come without software and must be programmed (not reprogrammed) before they will function. See this bulletin for further detail. |
| NTB12091A | 2021-05-10. Service bulletin. SERVICE INFORMATION Replacement Engine Control Modules (ECMs) for many newer Nissan vehicles are now "Blank" ECMs. Blank ECMs come without software and must be programmed (not reprogrammed) before they will function. See this bulletin for further detail. |
| ITB15-024a | 2021-01-09. Service bulletin. 2005-2015 INFINITI VEHICLES; ECM REPROGRAMMING SERVICE INFORMATION This bulletin is no longer active. Please discard previous versions of ITB15-024. |
A bulletin is the manufacturer's note to its dealers. It is not part of this recall.