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Service bulletin 16-NA-385

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10190256
Published by NHTSA2021-04-14
Manufacturer's number16-NA-385
Manufacturer's date2017-10-01
NHTSA componentENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE; EQUIPMENT:APPLIANCE:AIR CONDITIONER

NHTSA's summary

Air Conditioning Does Not Blow Cold Some customers may comment that the air conditioning does not blow cold. September 28, 2017 – Updated the model year, VIN breakpoint and notifying dealers that this is a new calibration.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Engine, Equipment and accessories, Heating and air conditioning, Engine control module

Vehicles listed
CHEVROLET EXPRESS2016, 2017
GMC SAVANA2016, 2017

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
PIP5628F2023-05-15. Service bulletin. This Preliminary information communicates information that will need to be provided to TAC to aid in diagnosing if a vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D
16NA3252022-05-31. Service bulletin. This technical bulletin provides a procedure on how to properly identify if there is any aftermarket calibrations loaded on the ECM or and detection of a power up hardware installed.
173372021-04-29. Service bulletin. General Motors has decided to conduct a Voluntary Emission Recall involving certain 2016 model year Chevrolet Colorado, GMC Canyon; 2017 model year Chevrolet Express, GMC Savana; 2017-2018 model year Chevrolet Colorado, Cruze, Silverado HD, GMC Canyon, Sierra HD and 2018 model year Chevrolet Equinox, GMC Terrain vehicles, equipped with a diesel engine. The engine control module in these vehicles may not properly diagnose a fault in the exhaust particulate matter sensor. Additionally, a subset of these vehicles, certain 2017 model year Chevrolet Silverado HD and GM Sierra HD vehicles, may in rare instances exhibit a condition in which the engine surges up to 2,800 RPM during vehicle coast or vehicle braking. Correction Program the engine control module, and transmission control module when applicable.