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Service bulletin 12-315-21

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10189666
Published by NHTSA2021-04-02
Manufacturer's number12-315-21
Manufacturer's date2021-03-10
NHTSA componentSTRUCTURE; STEERING

NHTSA's summary

This bulletin announces a design change made to the steering column cover in response to customer concerns of a rubbing -type sound heard when turning the steering wheel.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Body and frame, Steering

Vehicles listed
SUBARU LEGACY2020
SUBARU OUTBACK2020

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
05-62-18R2026-09-03. Service bulletin. This bulletin provides a procedure to address customer concerns of surface rust accumulating in the top center retaining nut area of the front strut mounts. This is an revised version of the original bulletin.
05-97-262026-05-04. Service bulletin. This Bulletin provides the diagnostic procedures to be followed when addressing customer concerns of steering wheel/vehicle body vibration when driving at highway speeds when tire/wheel balance is suspected.
12-275-252025-12-01. Service bulletin. This Bulletin announces a new diagnostic procedure for addressing NVH (Noise, Vibration, and Harshness) originating from the roof area.
13-108-252025-09-02. Service bulletin. This bulletin provides information on paint codes for vehicles in the 2026 line up.
07-189-21R2025-05-02. Service bulletin. This bulletin announces availability of new door window regulator assemblies and door glass run channel seals in response to limited concerns of erratic operation of the anti-entrapment feature and / or the door glass either not closing or closing very slowly.
12-267-252025-05-01. Service bulletin. This bulletin announces a design change to the hood lock switch portion of the hood lock assembly.
12-262-252025-04-01. Service bulletin. This Bulletin announces diagnostic procedures to be followed when working with a Power Rear Gate (PRG).
12-251-23R2024-12-02. Service bulletin. This bulletin announces the initialization service procedures to be followed when diagnosing and/or repairing Power Rear Gate (PRG) systems.
12-321-21R2024-04-03. Service bulletin. This bulletin announces the design change made to the cowl panel. The change was made to address a small number of cases where the rubber sealing portion becomes separated.
12-251-232023-12-05. Service bulletin. This bulletin announces the initialization service procedures to be followed when diagnosing and/or repairing Power Rear Gate (PRG) systems.