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Service bulletin 23-036-20

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10187679
Published by NHTSA2021-03-01
Manufacturer's number23-036-20
Manufacturer's date2020-12-05
NHTSA componentEQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; SEATS

NHTSA's summary

Active Head Restraint (AHR) Inadvertent Deployment - X92 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on the following:The AHR is deployed on one or both front seats and will not reset.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories, Seats

Vehicles listed
DODGE DURANGO2011
JEEP GRAND CHEROKEE2011

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
91004482024-12-05. Service bulletin. HEADREST Incoming Vehicles with Deployed Active Head Rest (AHR) should have a through enquiry. If there is no Broken Pieces or Electrical failure, Direction to follow the RESET Procedure in service Library to RESET the AHR
91001962023-09-25. Service bulletin. Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
91001722023-08-21. Service bulletin. HEADLAMP WITHOUT BALLAST,IF BALLAST NEEDED ORDER PART NUMBER : 68086783A$
08110142023-01-17. Service bulletin. Flash: Unresponsive Remote Entry Transmitter Integrated Key Frequency Operated Button (FOB) This bulletin involves updating the Passive Entry Module (PEM) with new software. Customers may experience an unresponsive remote entry transmitter integrated key FOB.
08024142023-01-17. Service bulletin. RHW RHP Radio Software Enhancements
05183348A2022-12-19. Service bulletin. KEY BLANK WITH TRANSMITTER The key with an integrated FOB P/N 05183348AA is temporarily unavailable. The supplier is currently working on a functional replacement. Currently, for customer satisfaction, the immobilizer blade key (no integrated FOB) P/N 05018689AA can be offered to the customer as an alternative option. For any details please contact FCA Engineering: Cell (248) 408-9068 Boris Prishkolnik
S22090000042022-12-19. Service bulletin. If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.
23016162022-10-24. Service bulletin. Chirping Or Squeaking Coming From The Second Row Headrest This bulletin involves applying lubricant to the headrest mechanism and seat back panel crossmember. Customers may describe a chirping or squeaking coming from the rear second row seat headrest(s) while driving.
23018202022-10-17. Service bulletin. Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on the following:The AHR is deployed on one or both front seats and will not reset.
699212022-10-17. Service bulletin. Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2011-2018 Dodge Durango (WD and Select 2011-2018 Jeep Grand Cherokee (WK) (Rev. B)