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Service bulletin 12-308-21

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10186399
Published by NHTSA2021-02-01
Manufacturer's number12-308-21
Manufacturer's date2021-01-26
NHTSA componentEQUIPMENT; SEATS

NHTSA's summary

This bulletin announces a design change made to the front seat hinge bolts.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories, Seats

Vehicles listed
SUBARU CROSSTREK2013 to 2015
SUBARU CROSSTREK2016
SUBARU FORESTER2014, 2015, 2016
SUBARU IMPREZA2012, 2013, 2014, 2015, 2016
SUBARU LEGACY2015, 2016, 2017, 2018, 2019
SUBARU OUTBACK2015, 2016, 2017, 2018, 2019
SUBARU WRX2015, 2016

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20152492015-06-04. Accessories
20152062015-05-15. Accessories
20144132014-09-22. Accessories
13V1590002013-04-24. EQUIPMENT
20130632013-02-25. Accessories
13V0610002013-02-25. EQUIPMENT; ELECTRICAL SYSTEM

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
FAQ 15-317-24R2024-05-02. Service bulletin. T16 Warranty Extension (15-317-24R) Frequently Asked Questions.
FAQ 15-318-24R2024-05-02. Service bulletin. T16 VoLTE Warranty Extension (15-318-24R) Frequently Asked Questions.
15-317-24R2024-05-02. Service bulletin. In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the Data Communication Module (DCM) Warranty from 3 years (36 months) of 36,000 miles to 8 years (96 months) or 100,000 miles, whichever comes first.
15-318-24R2024-05-02. Service bulletin. This bulletin announces the availability of the DCM Bypass Box designed to be used as an alternative replacement part for Data Communication Module (DCM) in vehicles with no active STARLINK subscription. There will be a warranty extension for the DCM up to 8 years (96 months) or 150,000 miles.
15-312-23R2024-04-03. Service bulletin. This bulletin announces repair procedures to be used when diagnosing dark current draw (parasitic draw) on vehicles equipped with Gen 1 Data Control Modules.
15-321-23R2024-04-03. Service bulletin. This bulletin provides a repair procedure when diagnosing dark current draw on vehicles with GEN 1 Data Control Modules.
17-19-242024-04-03. Service bulletin. Due to limited part supply, the availability of the passenger front seat cushion may not satisfy demand. To reduce extended downtime for the customer, this bulletin announces the diagnostic and repair procedures to be used when DTC B1760 (Occupant Detection Sensor Mat). The use of WUM-98 sensor harness kit should be used in place of the cushion assembly.
15-256-19R2024-04-03. Service bulletin. This bulletin provides information on a new reprogramming procedure (FOTA) to optimize the Harman Gen 3.1 Audio and Navigation head units (H/U) utilized in the models as listed.
15-236-18R2024-04-03. Service bulletin. This bulletin addresses the reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.
15-242-19R2024-04-03. Service bulletin. This bulletin has been developed for use as a quick reference tool to aid in diagnosing operational concerns of the Gen 2 Telematics system’s remote access features.