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Service bulletin 15-242-19R

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10252492
Published by NHTSA2024-04-03
Manufacturer's number15-242-19R
Manufacturer's date2024-03-19
NHTSA componentEQUIPMENT

NHTSA's summary

This bulletin has been developed for use as a quick reference tool to aid in diagnosing operational concerns of the Gen 2 Telematics system’s remote access features.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories

Vehicles listed
SUBARU ASCENT2019, 2020, 2021, 2022, 2023, 2024
SUBARU BRZ2019, 2020, 2021, 2022, 2023, 2024
SUBARU CROSSTREK2019, 2020, 2021, 2022, 2023, 2024
SUBARU CROSSTREK HYBRID2019, 2020, 2021, 2022, 2023 (the catalog's model; the bulletin names a series or trim of it)
SUBARU FORESTER2019, 2020, 2021, 2022, 2023, 2024
SUBARU IMPREZA2019, 2020, 2021, 2022, 2023, 2024
SUBARU LEGACY2019, 2020, 2021, 2022, 2023, 2024
SUBARU OUTBACK2019, 2020, 2021, 2022, 2023, 2024
SUBARU SOLTERRA2023, 2024
SUBARU WRX2019, 2020, 2021, 2022, 2023, 2024
SUBARU WRX STI2019, 2020, 2021, 2022, 2023 (the catalog's model; the bulletin names a series or trim of it)
SUBARU XV CROSSTREK2022 to 2024

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
26V4360002026-07-07. EQUIPMENT:OTHER:LABELS
23V0160002023-01-23. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
20195362019-10-25. Accessories

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
15-270-20R2024-05-02. Service bulletin. This bulletin provides instruction for use of a new reprogramming procedure to optimize the Denso Gen 4 Audio and Navigation system utilized in the models listed.
09-116-24R2024-05-02. Service bulletin. This bulletin announces the availability of new reprogramming files for the Engine Control Module (ECM) to address cases of the internal valve of the Thermo-Control Valve (MCV) having erratic operation. The new logic contains optimized software for the MCV provided an enhanced operation.
WRI-22R2024-05-02. Service bulletin. In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating this service program for certain 2023 model year Legacy and Outback vehicles equipped with STARLINK® InVehicle Technology. As a result of 3G network no longer being available, the DCM may not connect to 4G VoLTE for voice calls and the call will fail.
03-91-23R2024-05-02. Service bulletin. This bulletin announces the design change made to the front drive axle shaft assemblies to address cases of a clicking/cracking-type sound heard when driving with the steering wheel in the fully locked (left or right) position.
FAQ 15-318-24R2024-05-02. Service bulletin. T16 VoLTE Warranty Extension (15-318-24R) Frequently Asked Questions.
15-297-22R2024-05-02. Service bulletin. The following information announces reprogramming file availability and provides a software update installation procedure to optimize the new Gen 4 Denso CP1 Audio and Navigation head units utilized in the models listed.
07-225-24R2024-05-02. Service bulletin. This bulletin announces the availability of new reprogramming files developed to address cases were a halt code E5, B28A6 and or DTC B28C7 is detected by the EyeSight Stereo Camera assembly.
07-226-24R2024-05-02. Service bulletin. This bulletin announces the availability of new reprogramming files developed to address cases were a halt code E5 and or DTC b28C7 is detected by the EyeSight Stereo Camera assembly.
12-253-23R2024-05-02. Service bulletin. This bulletin announces the availability of new reprogramming files developed to address cases were a halt code E5 and or DTC b28C7 is detected by the EyeSight Stereo Camera assembly.
15-311-23R2024-05-02. Service bulletin. This bulletin provides instruction for use of a new reprogramming procedure to optimize the Denso Gen 4.5 Audio and Navigation system utilized in the models listed.