Service bulletin Customer Support
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10183293 |
| Published by NHTSA | 2020-11-30 |
| Manufacturer's number | Customer Support |
| Manufacturer's date | 2020-10-28 |
| NHTSA component | FUEL SYSTEM, GASOLINE; AIR BAGS |
NHTSA's summary
RE: Toyota has received customer reports of certain 2019-2020 model year RAV4 HV vehicle fuel gauges displaying less than full and/or total fuel dispensed is less than expected, when the fuel nozzle automatically clicks off. Some customer reports have also noted the ?Distance to Empty? shown on the multi-information display is less than expected. Based on our investigation, Toyota believes these conditions to be primarily related to a variation of fuel tank shape and the potential for the fuel sender gauge to become inclined. These conditions can cause the fuel level to be read incorrectly and may cause the low fuel light to illuminate with more fuel in the tank than usual. Although the fuel tank and fuel sender gauge unit are covered by Toyota?s New Vehicle Limited Warranty for normal Basic Warranty coverage period, 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to refueling performance concerns. Note: Fuel tanks are covered under the normal California Emissions Control Warranty period, 7 years or 70,000 miles (whichever comes first), for the following states: Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont, and Washington.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Air bags, Fuel system
| TOYOTA RAV4 | 2019, 2020 |
|---|
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| 2023684 | 2023-12-20. Airbag |
|---|---|
| 23V865000 | 2023-12-20. AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION |
| 2020573 | 2020-11-25. Airbag |
| 20V734000 | 2020-11-25. AIR BAGS:FRONTAL; STEERING:COLUMN |
| 20V682000 | 2020-11-04. FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP |
| 2020514 | 2020-10-28. Fuel System |
A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.
| TSB003220 | 2023-10-16. Service bulletin. TSB: Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1979 ? 2023 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin. Follow the Procurement Procedure in this bulletin to request a replacement certification label or VIN plate. |
|---|---|
| 23TE01 Dealer Pa | 2023-05-15. Service bulletin. DP: Although the high-pressure fuel pump is covered by Toyota?s New Vehicle Limited Warranty for 5 years or 60,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the presence of a fuel odor in or around the engine bay originating at the high-pressure fuel pump of the subject vehicles. |
| 23TE05 | 2023-05-01. Service bulletin. DL: On December 20, 2022, a settlement of claims for certain low pressure fuel pumps was approved by the federal court. The settlement includes Toyota?s agreement to provide a Customer Support Program for certain 2015-2020 model year (MY) vehicles that were not previously involved in a Safety Recall or Special Service Campaign related to the low pressure fuel pump. The purpose of this Customer Support Program letter is to help clarify how to administer this coverage in accordance with the settlement. |
| 23TE04 | 2023-05-01. Service bulletin. DL: On December 20, 2022, a settlement of claims for certain low pressure fuel pumps was approved by the federal court. The settlement includes Toyota?s agreement to provide a Customer Support Program for certain 2014-2020 model year (MY) vehicles originally equipped with low pressure fuel pumps repaired under Safety Recall 20TA02, Safety Recall 21TA03, Safety Recall 21TA05 or Special Service Campaign 21TC03. The purpose of this Customer Support Program letter is to help clarify how to administer this coverage in accordance with the settlement. |
| T-SB-0094-21 Rev | 2022-12-19. Service bulletin. TSB: Some 2005 ? 2022 model year Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process. |
| 21TC03 Dealer Da | 2021-09-13. Service bulletin. DD: SPECIAL SERVICE CAMPAIGN 21TC03 (Remedy Notice) |
| Special Service | 2021-09-13. Service bulletin. RE: The subject vehicles are equipped with a low-pressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This will lead to the vehicle entering a failsafe driving mode in which the vehicle can still be driven for certain distances. |
| 21TC03 Region Le | 2021-09-13. Service bulletin. RL: The subject vehicles are equipped with a low-pressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This will lead to the vehicle entering a failsafe driving mode in which the vehicle can still be driven for certain distances. |
| 21TC03_DL_Toyota | 2021-09-13. Service bulletin. DL: The subject vehicles are equipped with a low-pressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This will lead to the vehicle entering a failsafe driving mode in which the vehicle can still be driven for certain distances. |
| 20TE05_Dealer Pa | 2021-09-13. Service bulletin. DP: Toyota has received customer reports of certain 2020 model year RAV4 HV vehicle fuel gauges displaying less than full and/or total fuel dispensed is less than expected, when the fuel nozzle automatically clicks off. Some customer reports have also noted the ?Distance to Empty? shown on the multi-information display is less than expected. Based on our investigation, Toyota believes these conditions to be primarily related to the fuel sender gauge design. These conditions can cause the fuel level to be read incorrectly and may cause the low fuel light to illuminate with more fuel in the tank than usual. Although the fuel sender gauge unit is covered by Toyota?s New Vehicle Limited Warranty for normal Basic Warranty coverage period, 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to refueling performance concerns. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement. |