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Service bulletin 32-014

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10182216
Published by NHTSA2020-11-05
Manufacturer's number32-014
Manufacturer's date2020-10-12
NHTSA componentELECTRICAL SYSTEM

NHTSA's summary

Fix-As-Fail – The Battery Management System (BMS) may report the incorrect battery condition. Additional diagnostics are available to correctly determine and repair the root cause of the issue.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system

Vehicles listed
KENWORTH T2702017 to 2020
KENWORTH T3702017 to 2021
KENWORTH T4402017 to 2020
KENWORTH T4702017
KENWORTH T4702020
KENWORTH T6802017, 2018, 2019, 2020, 2021
KENWORTH T8002017 to 2020
KENWORTH T800B2021
KENWORTH T8802017, 2018, 2019, 2020, 2021
KENWORTH W9002017 to 2021
KENWORTH W9902019, 2020, 2021

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
25V1810002025-03-24. ELECTRICAL SYSTEM:PROPULSION SYSTEM
24V9150002024-12-09. ELECTRICAL SYSTEM:SOFTWARE; SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
21V00N0002021-12-29. ELECTRICAL SYSTEM:WIRING
21V9060002021-11-19. ELECTRICAL SYSTEM:SOFTWARE; SERVICE BRAKES, AIR
18V0920002018-02-02. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
20173742017-07-27. Electrical
17V4710002017-07-25. ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS; EXTERIOR LIGHTING
16V4260002016-06-10. ELECTRICAL SYSTEM:IGNITION:MODULE

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
32-0142026-09-29. Service bulletin. This bulletin, the troubleshooting procedure, and the BMS Troubleshooting Checklist have been updated to show that the Autometer tool test results can be used in place of the Midtronics tool test results for fulfilling service and warranty requirements.
43-0802026-06-17. Service bulletin. "KW: A new recommended repair has been added to verify the software level and close the campaign in SIR.The repair procedure has been updated with additional note boxes for clear instructions. PB: The repair procedure has been updated with additional note boxes for clear instructions."
02-1772026-06-03. Service bulletin. Troubleshooting procedures for 2.1m cab power windows are now available.
E3262026-05-06. Emissions. EPA17-24 MX Fuel Injector Connector - This bulletin has been revised to include all EPA17-24 and CARB24 PACCAR MX engines.
24PBE_KWE2026-03-05. Service bulletin. The Parts section has been updated to clarify that freight charges for safety recall orders should not be passed on to the end customer.
24KWE / 24PBE2026-02-05. Service bulletin. The right-hand shift stalk may have an improper wire harness terminal crimp within the wire harness connector. Loss of communication between the right-hand shift stalk and the vehicle may result in the vehicle being disabled after it comes to a stop, thereby increasing the risk of crash or injury. A warning will appear on the dash display when communication is lost, including transmission or engine warnings, “!” next to DNR/DNRP indicator, “-“ in the DNR/DNRP indicator, and/or chimes, depending upon whether you are operating a diesel/gas or battery electric vehicle.
24PBE_24KWE2026-02-05. Warranty extension. 24PBE_24KWE RH Shift Stalk Update Warranty section has been updated with revised verbiage for picture requirements.
24PBE/KWE2026-01-06. Warranty extension. The right-hand shift stalk may have an improper wire harness terminal crimp within the wire harness connector. Loss of communication between the right-hand shift stalk and the vehicle may result in the vehicle being disabled after it comes to a stop, thereby increasing the risk of crash or injury. A warning will appear on the dash display when communication is lost, including transmission or engine warnings, “!” next to DNR/DNRP indicator, “-“ in the DNR/DNRP indicator, and/or chimes, depending upon whether you are operating a diesel/gas or battery electric vehicle.
24KWE2025-12-05. Service campaign. The right-hand shift stalk may have an improper wire harness terminal crimp within the wire harness connector. Loss of communication between the right-hand shift stalk and the vehicle may result in the vehicle being disabled after it comes to a stop, thereby increasing the risk of crash or injury. A warning will appear on the dash display when communication is lost, including transmission or engine warnings, “!” next to DNR/DNRP indicator, “-“ in the DNR/DNRP indicator, and/or chimes, depending upon whether you are operating a diesel/gas or battery electric vehicle.
E3242025-09-03. Service campaign. "Campaign New and improved software is now required for chassis equipped with an Engine Model Year 2016 PACCAR MX-13 engine to maintain DEF sensor performance and ensure compliance with emissions standards.