Service bulletin SA-027-20f

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10182124
Published by NHTSA	2020-11-04
Manufacturer's number	SA-027-20f
Manufacturer's date	2020-10-16
NHTSA component	EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM; BACK OVER PREVENTION; EQUIPMENT

NHTSA's summary

MAZDA CONNECT SYMPTOM TROUBLESHOOTING (7TH GENERATION VEHICLES). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Index: No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth device will not pair No. 7 Incorrect GPS position No. 8 Voice Recognition Does Not Work No. 9 Cannot Make a Hands-Free Call No. 10 Cannot Play Bluetooth Audio No. 11 How to Check Navi SD Card VIN Lock

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Driver assistance, Electrical system, Equipment and accessories, Backup camera

Vehicles listed
MAZDA CX-30	2020, 2021
MAZDA CX-5	2021
MAZDA CX-9	2021
MAZDA MAZDA3	2019, 2020, 2021

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
15-004-20-3755	2021-01-05. Service bulletin. Some vehicles may exhibit that both sides (right and left sides) of the Blind Spot Monitoring (BSM) and Rear Cross Traffic Alert (RCTA) system do not work
DRW34a	2020-12-04. Service bulletin. DRW34 - 2021 CX-9 AND CX-5 MAZDA CONNECT SETTINGS CONCERN. Concern Outline: It is not possible to customize the View Monitor, Parking Sensor and Vehicle - Doors > Hands-Free Liftgate settings as they are not displayed on the Mazda Connect screen, due to an inappropriate setting in the software on the subject vehicles involved in this campaign. Outline of Repair: Perform a Factory Reset on the Mazda Connect Screen.
SA-027-20e	2020-10-05. Service bulletin. MAZDA CONNECT SYMPTOM TROUBLESHOOTING (7TH GENERATION VEHICLES). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Index: No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth device will not pair No. 7 Incorrect GPS position No. 8 Voice Recognition Does Not Work No. 9 Cannot Make a Hands-Free Call No. 10 Cannot Play Bluetooth Audio No. 11 How to Check Navi SD Card VIN Lock
SA-042-20	2020-04-06. Service bulletin. Some customer may experience all of the following when turning the ignition ON under hot weather conditions such as parking under the hot sun for some period of time: • i-ACTIVSENSE warning light ON (1) • Smart Brake Support (SBS) indicator light ON (2) • "Excessive Camera Temp. Drive Safely" or "Safety and Driver Support Systems Temporarily Disabled" warning messages • DTC B14F9:00 stored in memory DTC B14F9:00 cannot be found on MGSS, therefore repair cannot be performed. DTC_B14F9:00 is falsely stored instead of DTC B14F0:4B. DTC_B14F0:4B [VCM] (Forward sensing camera (FSC) internal temperature abnormality) - FSC detects temperature higher than operation range.
SA-010-19d	2019-05-30. Service bulletin. The new 2019 Mazda3 has new and revised features that are different from previous models, and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns.
09-021-19-3587	2019-05-30. Service bulletin. On some vehicles. the center display may turn black and/or DTC U0264:00 may be stored in memory when the rear view monitoring system is on after replacing the rear mount camera. This symptom occurs due to a communication error between the new rear mount camera and a specific old CMU software version. When replacing the rear mount camera with a new one, follow the Repair Procedure below to prevent this concern from occurring. DTC U0264:00: Communication error with rear mount camera NOTE: For vehicles with a rear view monitor system with predicted vehicle path assist lines, this TSB is not applicable.