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Service bulletin SBW54-076

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10181051
Published by NHTSA2020-10-12
Manufacturer's numberSBW54-076
Manufacturer's date2020-10-07
NHTSA componentEQUIPMENT; ELECTRICAL SYSTEM

NHTSA's summary

Western Star Service Bulletin for Connecting the Chassis Harness Connector to the Cab Front Wall 104-Way Pass-Through Connector. This bulletin describes how the chassis harness connector functions and how to verify the four locks of the terminal stabilizer plate on the 104-way pass-through connector are in pre-stage position. The terminal stabilizer plate is the white plastic plate located inside the 104-way pass-through connector. The stabilizer plate floats up and down in the pass-through connector to protect the terminals from being damaged when the chassis harness connector is removed and connected.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Equipment and accessories

Vehicles listed
WESTERN STAR 47002021
WESTERN STAR 48002021
WESTERN STAR 49002021
WESTERN STAR 57002021
WESTERN STAR 69002021

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
22V3380002022-05-16. EQUIPMENT:OTHER:LABELS
20211722021-03-24. Electrical
21V2060002021-03-24. ELECTRICAL SYSTEM:WIRING
20V6340002020-10-14. EQUIPMENT:OTHER:LABELS; TIRES
20202172020-05-18. Electrical
20V2810002020-05-18. ELECTRICAL SYSTEM:WIRING
20V2110002020-04-10. EQUIPMENT:OTHER:LABELS

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
CXA_10_25_Tech Questions2025-11-05. Other. CX Advocate for technical questions/issues raised
CALWS83-0012021-09-29. Service bulletin. Customer Advisory Letter for HVAC Actuator Wiring Harness. The wiring harness of the actuator of the fresh air recirculation door, shown in Fig. 1, on Western Star vehicles equipped with Red Dot HVAC systems should be inspected for signs of water intrusion and corrosion.
SBW54-0802021-06-29. Service bulletin. Western Star Service Bulletin for Key Fob ID Retention. Key fobs for remote keyless entry on Western Star vehicles are delivered in packages that include a unique ID for the fob. The ID is required when pairing the key fob with a vehicle.
SS708-WST20212021-06-26. Service bulletin. Western Star Service Solution for Low Voltage Disconnect (LVD) Troubleshooting: Western Star 5700 and New 4700.
WSTCAE180-20202021-05-18. Service bulletin. Portland Truck Plant Paint Changes
WSTCAE177-20202021-05-18. Service bulletin. Meritor Transfer Case Updates
WSTCAE176-20202021-05-18. Service bulletin. Removable Front Tow Hook Changes
TechTalk238642021-05-05. Service bulletin. Tech Talk discussion on a belt stretch tool sent to service techs.
WI21-0082021-04-23. Service bulletin. Warranty Information Letter announcing DTNA is adjusting the Standard Repair Times (SRTs) shown. The updated times will be applied to repair orders opened on or after April 5, 2021.
DT12 Trans Chafe2021-04-08. Service bulletin. DTNA received a field notification on multiple units regarding diagnostic fault codes that were found to be causing issues to the After Treatment Control Module (ACM). These fault codes indicated that the ACM communication message was not received by the Motor Control Module (MCM) which in certain cases, led to a 25% engine de-rate situation. Further diagnosis revealed that the DT12 wiring harness was chafing and contacting the transmission TCU case. To reduce potential chafing areas, the proposed short-term containment was to route the wiring harness using additional tie straps. This communication applies to Freightliner and Western Star vehicles built with DT12 transmissions.