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Service bulletin 10-97-20

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10180729
Published by NHTSA2020-10-05
Manufacturer's number10-97-20
Manufacturer's date2020-09-04
NHTSA componentSTRUCTURE:INTERIOR PANELS:DASHBOARD; EQUIPMENT

NHTSA's summary

This bulletin announces availability of new center vent grille assemblies which contain an enhanced control mechanism to ensure complete closing when the operator chooses to close off airflow.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Body and frame, Equipment and accessories

Vehicles listed
SUBARU LEGACY2020
SUBARU OUTBACK2020

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20195362019-10-25. Accessories

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
05-62-18R2026-09-03. Service bulletin. This bulletin provides a procedure to address customer concerns of surface rust accumulating in the top center retaining nut area of the front strut mounts. This is an revised version of the original bulletin.
12-275-252025-12-01. Service bulletin. This Bulletin announces a new diagnostic procedure for addressing NVH (Noise, Vibration, and Harshness) originating from the roof area.
13-108-252025-09-02. Service bulletin. This bulletin provides information on paint codes for vehicles in the 2026 line up.
07-189-21R2025-05-02. Service bulletin. This bulletin announces availability of new door window regulator assemblies and door glass run channel seals in response to limited concerns of erratic operation of the anti-entrapment feature and / or the door glass either not closing or closing very slowly.
12-267-252025-05-01. Service bulletin. This bulletin announces a design change to the hood lock switch portion of the hood lock assembly.
12-262-252025-04-01. Service bulletin. This Bulletin announces diagnostic procedures to be followed when working with a Power Rear Gate (PRG).
12-251-23R2024-12-02. Service bulletin. This bulletin announces the initialization service procedures to be followed when diagnosing and/or repairing Power Rear Gate (PRG) systems.
15-270-20R2024-05-02. Service bulletin. This bulletin provides instruction for use of a new reprogramming procedure to optimize the Denso Gen 4 Audio and Navigation system utilized in the models listed.
03-91-23R2024-05-02. Service bulletin. This bulletin announces the design change made to the front drive axle shaft assemblies to address cases of a clicking/cracking-type sound heard when driving with the steering wheel in the fully locked (left or right) position.
09-119-242024-05-02. Service bulletin. This bulletin announces the extended warranty coverage for the Thermo Control valve (TCV) used the the models listed. The coverage will be extended to (15) fifteen years / 150,000 miles.