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Service bulletin A9120122050569_2

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10180145
Published by NHTSA2020-10-06
Manufacturer's numberA9120122050569_2
Manufacturer's date2020-09-03
NHTSA componentELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT

NHTSA's summary

This bulletin contains a software update for when the Audi smartphone menu cannot be selected even though music is playing with MIB2 High Scale.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Equipment and accessories, Software

Vehicles listed
AUDI A32017
AUDI A42017
AUDI A52018
AUDI Q52018

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
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A9023582072005_22024-01-04. Service bulletin. This bulletin provides information for when the error message "CBR1021E: Can't parse Request. (cpngw)" appears when adapting control units, keys, or immobilizer; DTC B201700.
A7222442048311_62022-07-01. Service bulletin. This bulletin contains a software update to correct an intermittently inoperative seat belt positioner.
A4622332051095_72022-07-01. Service bulletin. This informational bulletin contains instructions on how to download and use the Audi Frequency App.
A9622772059201_52022-05-05. Service bulletin. This bulletin contains information for when the messages appear in the instrument cluster about the high beam assist and/or traffic sign detection with DTC C12B3FD.
DC_91CD_Train2022-03-04. Service bulletin. 3G Turndown (91CD) Dealer Training
Dealer 91CD2022-02-04. Service bulletin. AT&T has announced its plan to discontinue its 3G network in the U.S. starting in February 2022. This will impact the Audi connect services in certain 2017-2019 model year Audi vehicles.
A0021552011732122022-01-05. Service bulletin. This bulletin contains general instructions for software updates.
A9621712051239_22021-08-04. Service bulletin. This bulletin contain instructions for addressing issues with the garage door remote and HomeLink.