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Service bulletin LI54.21-N-069524

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10179958
Published by NHTSA2020-09-21
Manufacturer's numberLI54.21-N-069524
Manufacturer's date2020-08-03
NHTSA componentELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; ENGINE; ELECTRICAL SYSTEM:STARTER ASSEMBLY

NHTSA's summary

Diverse messages in instrument cluster, ve- hicle fails to start, gears cannot be engaged

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Engine, Instrument cluster, Starter

Vehicles listed
MERCEDES-BENZ SPRINTER 15002019, 2020 (the catalog's model; the bulletin names a series or trim of it)
MERCEDES-BENZ SPRINTER 25002019, 2020 (the catalog's model; the bulletin names a series or trim of it)
MERCEDES-BENZ SPRINTER 35002019, 2020 (the catalog's model; the bulletin names a series or trim of it)
MERCEDES-BENZ SPRINTER 45002019, 2020 (the catalog's model; the bulletin names a series or trim of it)

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
24V9300002024-12-13. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
23V2040002023-03-24. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
21V2350002021-04-05. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
LI14.40-N-0720892021-02-01. Service bulletin. Indicator lamp illuminates in instrument cluster, fault present for AdBlue
LI91.60-N-0698282020-09-21. Service bulletin. Fault message in display and/or restraint system warning lamp in the instrument cluster illuminates
LI54.30-N-0713752020-07-27. Service bulletin. Speed limit assist display in the instrument cluster and MBUX navigation display shows incorrect speed as compared to actual roadway speed limit. Parameterization of the Multifunction Camera control unit 1. Verify customer complaint in the specific area where the complaint occurs 2. Review vehicle equipment codes, if option IT9 (4.0-tonner) OR IT5 (5.0 tonner) are equipped in the vehicles data card 3. Open a PTSS case for processing and include an initial quicktest log & control unit log for the Multifunction Camera control unit (B84/13). Additionally please provide details of the posted speed limit and the limit displayed by Speed Limit Assist. The PTSS case agent will review the provided data and adjust vehicle coding accordingly if necessary. 4. After replay from PTSS case agent, preform SCN coding of the Multifunction Camera control unit (B84/13) 5. Perform roadtest in the affected area and verify proper system operation