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Service bulletin L-SB-0023-20

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10177780
Published by NHTSA2020-08-03
Manufacturer's numberL-SB-0023-20
Manufacturer's date2020-06-23
NHTSA componentWHEELS

NHTSA's summary

TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. ST004-01, SU001-08, and L-SB-0174-08. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Be sure to review the entire content of this service bulletin before proceeding. This Service Bulletin provides best practice procedures for vehicle pulling complaint, diagnosis, and repair for 2002 ? 2021 model year Lexus vehicles. This information supplements Repair Manual procedures when the symptoms are: ?Vehicle Pulling: The vehicle moves to the right or left when the driver holds the steering wheel while driving straight ahead without exerting steering effort. ?Steering Wheel Off Center: The vehicle travels straight, but the steering wheel is not pointed straight ahead. The vehicle is not pulling. Before repairing a vehicle pulling to one side, it is necessary to clearly identify the cause of the pulling condition. Frequently, pulling to one side is diagnosed as a wheel alignment concern. However, the actual cause may be related to the lateral force generated by the tires, vehicle damage, road crown or worn components. Performing a wheel alignment when tire force is the cause could result in the wheel alignment being set at a value outside of specifications. This could then cause other problems such as uneven tire wear, etc. A customer may notice a pull to the left when in the left lanes of travel and notice a pull to the right or no pull when traveling in the right lanes of travel on the very same section of roadway. This road crown effect is environmental and cannot be corrected with suspension adjustments or any other wheel or tire modification discussed in this bulletin.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Wheels

Vehicles listed
LEXUS CT HYBRID2010 to 2019
LEXUS ES2002, 2003
LEXUS ES2005
LEXUS ES2008, 2009
LEXUS ES2011, 2012, 2013
LEXUS ES2019
LEXUS ES 3302004
LEXUS ES 3502007
LEXUS ES 3502014
LEXUS ES HYBRID2012 to 2021
LEXUS ES3002002 to 2003
LEXUS ES3002005 to 2006
LEXUS ES3002013
LEXUS ES3302005 to 2006
LEXUS ES3302010
LEXUS ES3502007 to 2013
LEXUS ES3502015 to 2021
LEXUS GS2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013
LEXUS GS 200T2013 to 2019
LEXUS GS 3502006 to 2020
LEXUS GS 4302004
LEXUS GS F2015 to 2020
LEXUS GS HYBRID2006 to 2011
LEXUS GS HYBRID2013
LEXUS GS HYBRID2016 to 2019
LEXUS GS3002002 to 2009
LEXUS GS3002013 to 2020
LEXUS GS4302002 to 2003
LEXUS GS4302005 to 2009
LEXUS GS450H2007 to 2009
LEXUS GS450H2012
LEXUS GS450H2014 to 2015
LEXUS GS4602006 to 2017
LEXUS GX2003
LEXUS GX2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014
LEXUS GX 4702004
LEXUS GX4602010 to 2021
LEXUS GX4702003
LEXUS GX4702005 to 2009
LEXUS HS 250 HYBRID2010 to 2017
LEXUS IS2002, 2003, 2004, 2005, 2006, 2007
LEXUS IS 2502006 to 2017
LEXUS IS 250C2010 to 2017
LEXUS IS 3002002 to 2021
LEXUS IS 3502006 to 2021
LEXUS IS 350C2010 to 2018
LEXUS IS F2008 to 2018
LEXUS IS200T2015 to 2017
LEXUS LC HYBRID2018 to 2021
LEXUS LC5002018 to 2021
LEXUS LFA2010 to 2011
LEXUS LFA2012, 2013
LEXUS LFA2014 to 2017
LEXUS LS2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012
LEXUS LS2016
LEXUS LS2018
LEXUS LS 4302004
LEXUS LS 4602007
LEXUS LS 4602011
LEXUS LS HYBRID2018 to 2021
LEXUS LS4302002 to 2003
LEXUS LS4302005 to 2006
LEXUS LS4602008 to 2010
LEXUS LS4602012 to 2017
LEXUS LS5002018 to 2021
LEXUS LS600H2008 to 2017
LEXUS LX2002, 2003
LEXUS LX2005, 2006, 2007
LEXUS LX2009, 2010
LEXUS LX 4702004
LEXUS LX 5702008
LEXUS LX 5702011
LEXUS LX4702002 to 2003
LEXUS LX4702005 to 2007
LEXUS LX5702009 to 2021
LEXUS NX HYBRID2014 to 2021
LEXUS NX200T2014 to 2017
LEXUS NX3002018 to 2021
LEXUS RC 200T2014 to 2017
LEXUS RC 3002014 to 2021
LEXUS RC 3502014 to 2021
LEXUS RC F2014 to 2021
LEXUS RX2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011
LEXUS RX 3502013
LEXUS RX 3512014
LEXUS RX HYBRID2004 to 2008
LEXUS RX HYBRID2011 to 2021
LEXUS RX3002002 to 2003
LEXUS RX3302004 to 2011
LEXUS RX3502004 to 2012
LEXUS RX3502014 to 2021
LEXUS RX450H2010
LEXUS SC 4302004
LEXUS SC4302002 to 2003
LEXUS SC4302005 to 2015
LEXUS UX HYBRID2019 to 2021
LEXUS UX2002019 to 2021

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
Lexus PRO19-02 -2022-02-14. Service bulletin. POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Lexus.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.
L-SB-0029-192019-07-08. Service bulletin. TSB: Some 2011 ? 2019 model year Lexus vehicles (including RX350HL, RX450HL, LS460L, and LS600HL) with super chrome wheel finishes may become discolored and/or damaged when aftermarket cleaners, polishes, or brake dust removal products are used on wheels with super chrome finishes. Wheel cleaners and polish that contain acidic substances may damage the clear coat of the wheel, resulting in the undercoating (black) to become visible. See Figures 1 and 2 below for examples of wheel finishes damaged by aftermarket products. NOTE If using a wheel cleaning product, first test it in an area NOT visible to the customer.