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Service bulletin LI82.85-N-070598

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10177547
Published by NHTSA2020-07-27
Manufacturer's numberLI82.85-N-070598
Manufacturer's date2020-06-02
NHTSA componentEQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE

NHTSA's summary

The driver does not understand the person he/she is speaking to because the volume of the hands-free system is too low. Volume in the Sources menu of the MBUX multimedia system control unit (A26/17) is already set to maximum. The problem becomes increasingly apparent during the journey. Note: Not a Bluetooth connection or reception issue.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Equipment and accessories, Software

Vehicles listed
MERCEDES-BENZ SPRINTER 15002020 (the catalog's model; the bulletin names a series or trim of it)
MERCEDES-BENZ SPRINTER 25002020 (the catalog's model; the bulletin names a series or trim of it)
MERCEDES-BENZ SPRINTER 35002020 (the catalog's model; the bulletin names a series or trim of it)
MERCEDES-BENZ SPRINTER 45002020 (the catalog's model; the bulletin names a series or trim of it)

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
22V3600002022-05-20. ELECTRICAL SYSTEM:SOFTWARE; COMMUNICATION: AUTO CRASH NOTIFICATION
21V9720002021-12-15. ELECTRICAL SYSTEM:SOFTWARE
21V4110002021-06-02. ELECTRICAL SYSTEM:SOFTWARE; BACK OVER PREVENTION:DISPLAY FUNCTION
21V0550002021-02-05. ELECTRICAL SYSTEM:SOFTWARE

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
News Channel Upd2023-05-22. Service bulletin. Update Instrument Cluster Software
22V2790614-22023-04-24. Service bulletin. Software Updates.
22V27906142023-04-24. Service bulletin. Software Updates.
22V2790613-12023-04-24. Service bulletin. Software Updates.
22V27906132023-04-24. Service bulletin. Software Updates.
22V2790612-12023-04-24. Service bulletin. Software Updates.
22V27906122023-04-24. Service bulletin. Software Updates.
Recall Campaign2022-05-31. Service bulletin. Ecall Hermes Software Update.
20211200092022-05-31. Service bulletin. Software updare.
News Channel Upd2022-02-23. Service bulletin. Update ESP Software