Service bulletin SSPB9
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10177020 |
| Published by NHTSA | 2020-07-03 |
| Manufacturer's number | SSPB9 |
| Manufacturer's date | 2020-06-05 |
| NHTSA component | EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT |
NHTSA's summary
SSPB9 - 2016-2017 CX-9 INTERNAL CRACKS IN MAZDA CONNECT CENTER DISPLAY.Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) to extend the warranty coverage for a specific concern in the Mazda Connect Center Display on certain 2016-2017 CX-9 vehicles produced from February 11, 2016 through April 29, 2017. The warranty coverage for an applicable repair has been extended to 7 years (84 months) from the original warranty start date, with no mileage limitation. Concern Outline: On certain subject CX-9 vehicles, internal cracks (like a spider crack) may occur in the corners of Mazda Connect center display. The cracks are internal and cannot be felt by touch. This is a warranty extension for the specified repair only. Inspection and replacement of non-failed parts will not be eligible for reimbursement under this SSP to the dealer or customer. This program extends the warranty period for actual failures due to defects in workmanship or materials in accordance with the Mazda Warranty Policy and Procedures.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Equipment and accessories
| MAZDA CX-9 | 2016, 2017 |
|---|
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| SA-027-24 | 2024-05-04. Service bulletin. Some customers may complain about infotainment center display. Peeling, spider cracks and white dots. |
|---|---|
| SA-008-24 | 2024-03-06. Service bulletin. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. |
| SA-032-23a | 2023-11-02. Service bulletin. If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. |
| SA-036-23 | 2023-07-05. Service bulletin. Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way. NOTE: The antistatic effect does not deteriorate with this procedure. |
| SA-016-23 | 2023-04-04. Service bulletin. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method. B. Auxiliary Key Code Cut Method |
| SA-016-22a | 2023-01-05. Service bulletin. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method |
| 07-003-22a | 2022-11-04. Service bulletin. Some customers may complain about poor A/C performance due to low refrigerant. This may be caused by one of two things. Cause 1: [For 2016-2022 CX-9 with VINS lower than JM3TC******617612 (produced before April 7, 2022)] The condenser is corroded causing leakage of the A/C refrigerant. To eliminate this concern, the anti-corrosion performance of the condenser tube has been improved. Cause 2: [For all 2016-2022 CX-9] The low-temperature side outlet pipe leading to the evaporator of the air conditioner condenser has deteriorated because the structure around the outlet pipe on the low-temperature side of the air conditioner condenser allows mud and salt water to adhere easily. There is no mass production change, but an improved condenser was designed as needed. |
| 07-003-22 | 2022-09-06. Service bulletin. Some customers may complain about poor A/C performance due to low refrigerant. This may be caused by the low-temperature side outlet pipe leading to the evaporator of the air conditioner condenser deteriorating because the structure around the outlet pipe on the low-temperature side of the air conditioner condenser allows mud and salt water to adhere easily. There is no mass production change, but an improved condenser was designed as needed. |
| SA-039-22 | 2022-07-06. Service bulletin. Some customers may complain about scratches on the instrument cluster lens. |
| Maintenance | 2022-06-06. Service bulletin. Maintenance. |