Service bulletin TSB 20-2171
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10175895 |
| Published by NHTSA | 2020-06-05 |
| Manufacturer's number | TSB 20-2171 |
| Manufacturer's date | 2020-05-18 |
| NHTSA component | STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS; SEATS |
NHTSA's summary
Some 2013-2018 C-Max, 2013-2020 Escape/Fusion/MKZ, 2015-2018 Focus,2015-2019 MKC, 2015-2020 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2020 F-Super Duty, 2018-2020 EcoSport/Expedition, 2019-2020 Ranger/Nautilus vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Body and frame, Seats
| FORD C-MAX | 2013, 2014, 2015, 2016, 2017, 2018 |
|---|---|
| FORD C-MAX ENERGI | 2013, 2014, 2015, 2016, 2017 (the catalog's model; the bulletin names a series or trim of it) |
| FORD ECOSPORT | 2018, 2019, 2020 |
| FORD EDGE | 2015, 2016, 2017, 2018, 2019, 2020 |
| FORD ESCAPE | 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020 |
| FORD EXPEDITION | 2018, 2019, 2020 |
| FORD EXPLORER | 2016, 2017, 2018, 2019 |
| FORD EXPLORER POLICE INTERCEPT | 2016, 2017, 2018 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-150 | 2015, 2016, 2017, 2018, 2019, 2020 |
| FORD F-250 SD | 2017, 2018, 2019, 2020 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-350 SD | 2017, 2018, 2019, 2020 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-450 SD | 2017, 2018, 2019, 2020 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-550 SD | 2017, 2018, 2019, 2020 (the catalog's model; the bulletin names a series or trim of it) |
| FORD FOCUS | 2015, 2016, 2017, 2018 |
| FORD FUSION | 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020 |
| FORD FUSION ENERGI | 2013, 2014, 2015, 2016, 2017, 2018, 2019 (the catalog's model; the bulletin names a series or trim of it) |
| FORD FUSION HYBRID | 2013, 2014, 2015, 2016, 2017, 2018, 2019 (the catalog's model; the bulletin names a series or trim of it) |
| FORD MUSTANG | 2015, 2016, 2017, 2018, 2019, 2020 |
| FORD RANGER | 2019, 2020 |
| FORD redundant C-MAX | 2016 |
| FORD redundant C-MAX HYBRID | 2013 |
| FORD redundant C-MAX HYBRID | 2015 |
| LINCOLN MKC | 2015, 2016, 2017, 2018, 2019 |
| LINCOLN MKX | 2016, 2017, 2018 |
| LINCOLN MKX | 2019 to 2020 |
| LINCOLN MKZ | 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020 |
| LINCOLN MKZ HYBRID | 2013, 2014, 2015, 2016, 2017 (the catalog's model; the bulletin names a series or trim of it) |
| LINCOLN MKZ HYBRID | 2019 (the catalog's model; the bulletin names a series or trim of it) |
| LINCOLN NAUTILUS | 2019, 2020 |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| 2026341 | 2026-07-14. Structure |
|---|---|
| 26V448000 | 2026-07-14. STRUCTURE:BODY |
| 2026291 | 2026-06-09. Structure |
| 26V368000 | 2026-06-09. STRUCTURE:INTERIOR PANELS:CENTER CONSOLE |
| 2026257 | 2026-05-27. Seats And Restraints |
| 2025665 | 2025-12-01. Structure |
| 25V829000 | 2025-12-01. STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS |
| 2025484 | 2025-09-12. Seats And Restraints |
| 2025282 | 2025-05-23. Structure |
| 25V347000 | 2025-05-23. STRUCTURE:BODY |
A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.
| TSB 26-2092 V2 | 2026-10-01. Service bulletin. This article supersedes TSB 25-2466 to add Bronco Sport, Escape, Maverick and Corsair, as well as removing Expedition and Navigator. One time use parts for Corsair and Bronco Sport were also added to the parts list. Some of the vehicles listed in the Model statement above may exhibit a headliner rattle or sagging condition around the roof opening panel. This may be due to the adhesive separating from the headliner substrate. |
|---|---|
| SSM 55100 | 2026-09-01. Service bulletin. For Various Ford and Lincoln vehicles, if diagnostics lead to the replacement of the front seat cushion cover J-clips, lower-level service parts are now available. Use service part W709919-S901 if the J-clip is completely detached from the seat cover and W715386-S424 if the clip is still partially attached. It is not necessary to replace the seat cover if only the J-clip is separating from the cover. Refer to PTS Home > Technical Assistance > Technical Support Videos > Section 501- Body and Paint > Seat J-Clips. For claiming, use causal parts from list below and labor operations 63100A and 63100A5. Causal Parts for claiming: Bronco/Bronco Sport/Escape/Explorer/Expedition/Navigator: 7862900 or 7862901 F-150/F-Super Duty: 1562900 or 1562901 Ranger/Maverick: 6062900 or 6062901 |
| 25N10S1 | 2026-07-01. Other. Certain 2017-2025 F-450 – F-600 Chassis Cab Upfitted with an Aerial Bucket Frame Rail Crack |
| SSM 54601 | 2026-02-27. Service bulletin. Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k |
| 23B56 | 2025-12-30. Other. Customer Satisfaction Program 23B56 - Supplement #2 Certain 2020 - 2023 Model Year Escape Vehicles Inspect Front Door Check-Arm Reinforcement Spot Welds REF: Customer Satisfaction Program 23B56 - Supplement #1 Published December 18, 2024 New! REASON FOR THIS SUPPLEMENT • RENTAL VEHICLES: Link to CRC Dealer Portal Job Aid added. • CLAIMS PREPARATION AND SUBMISSION: Sublet claiming updated. • LABOR ALLOWANCES: Explanation of labor operations that will close the Field Service Action (FSA). PROGRAM TERMS This program will be in effect through May 31, 2027. There is no mileage limit for this program. |
| SSM 54326 | 2025-10-28. Service bulletin. Some 2018-2025 F-150 and 2018-2026 F-Super Duty vehicles equipped with a tailgate step may exhibit a step assembly that binds/will not open or opens/pops up while driving. This could be due to an incorrect adjustment of the tailgate step assembly. Before replacing any components for this concern, follow the revised Tailgate Step Adjustment procedure in Workshop Manual (WSM), Section 501-04. |
| TSB 25-2466 | 2025-10-09. Service bulletin. Some of the vehicles listed in the Model statement above may exhibit a headliner rattle or sagging condition around the roof opening panel. This may be due to the adhesive separating from the headliner substrate. |
| 23B56 S1 | 2025-08-01. Service bulletin. Certain 2020 - 2023 Model Year Escape Vehicles Inspect Front Door Check-Arm Reinforcement Spot Welds On all of the affected vehicles, the front door check-arm reinforcement welds can crack and may eventually pull away from the door structure. If not repaired, the check-arm reinforcement may eventually detach from the door structure. This can cause a rattling noise and increased door opening/closing efforts. It may also interfere with door glass operation and the ability of the check arm to hold the door in the open position . Submitting Owner reminder letters |
| 23B56 | 2024-06-06. Service bulletin. Certain 2020 - 2023 Model Year Escape Vehicles - Inspect Front Door Check-Arm Reinforcement Spot Welds |
| SSM 51553 | 2024-03-20. Service bulletin. Some 2020-2021 Escape vehicles may exhibit cracks or broken spot welds in the left front door at the check arm attachment point in the door assembly. Ford has been provided feedback from fleet customers of this condition on some vehicles with high usage profiles. The door assembly replacement is the appropriate repair for this condition. Refer to the parts catalog and Workshop Manual (WSM), Section 501-03 as required to complete the repair. For claiming, use casual part 7820124 and the applicable labor operations of Section 12 and 13 of the Service Labor Time Standards (SLTS) Manual. |