Service bulletin A20-031

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10173878
Published by NHTSA	2020-04-16
Manufacturer's number	A20-031
Manufacturer's date	2020-04-08
NHTSA component	SEATS

NHTSA's summary

Service Bulletin - The bolt holes for the replacement second row seat frames are not threaded and require special self-tapping bolts to secure the seat cushion and seat-back frame to the seat frame.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Seats

Vehicles listed
HONDA PASSPORT	2019, 2020
HONDA PILOT	2016, 2017, 2018, 2019, 2020

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
2026251	2026-05-21. Seats And Restraints
2018167	2018-04-06. Seats And Restraints
18V221000	2018-04-05. SEATS

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
A19-024	2023-04-20. Service bulletin. Service Bulletin - There is a loud buzzing or whining when adjusting the driver’s or front passenger’s seat forward and backward. This is due to the issue that the flex cable in the seat adjustment mechanism is not correctly lubricated.
ATI&01172023	2023-01-25. Service bulletin. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 Pilots with a customer complaint of the driver’s side 3rd row headrest not staying upright. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
ATI&01032023903	2023-01-11. Service bulletin. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 Pilots with a customer complaint of the driver’s side 3rd row headrest not staying upright. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
ATI&12132022905	2022-12-21. Service bulletin. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 Pilots with a customer complaint of the driver’s side 3rd row headrest not staying upright. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
ATI&11282022908	2022-12-06. Service bulletin. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 Pilots with a customer complaint of the driver’s side 3rd row headrest not staying upright. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
ATI&11122022903	2022-11-15. Service bulletin. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 Pilots with a customer complaint of the driver’s side 3rd row headrest not staying upright. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
ATI&10272022901	2022-11-01. Service bulletin. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 Pilots with a customer complaint of the driver’s side 3rd row headrest not staying upright. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
A21100B	2022-01-11. Service bulletin. ServiceNews Article - There are several possible causes for the SRS DTC U3000-49 (Internal Failure of the SRS Unit) to be stored. If you can duplicate the DTC, the troubleshooting will take you through the step-by-step process in isolating the faulty component. In most situations, the SRS Unit should be last on the list of components to replace. Here is a quick tip for troubleshooting a faulty seat weight sensor.
A21100B	2021-10-28. Service bulletin. ServiceNews Article - There are several possible causes for the SRS DTC U3000-49 (Internal Failure of the SRS Unit) to be stored. If you can duplicate the DTC, the troubleshooting will take you through the step-by-step process in isolating the faulty component. In most situations, the SRS Unit should be last on the list of components to replace. Here is a quick tip for troubleshooting a faulty seat weight sensor.
A19-024	2019-11-20. Service bulletin. Service Bulletin - There is a loud buzzing or whining when adjusting the driver's or front passenger's seat forward and backward. The flex cable in the seat adjustment mechanism is not correctly lubricated.