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Service bulletin SB-20-12-002

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10173429
Published by NHTSA2020-04-06
Manufacturer's numberSB-20-12-002
Manufacturer's date2020-03-17
NHTSA componentVISIBILITY; EQUIPMENT; LANE DEPARTURE; STRUCTURE:FRAME AND MEMBERS

NHTSA's summary

On some Model S, Model X, and Model 3 vehicles, condensation might build up inside of the B-pillar applique, potentially obscuring the B-pillar camera. This condition might cause some Autopilot features to be temporarily unavailable until the condensation goes away, such as Auto Lane Change, Blind Spot Detection, and Lane Departure Warning.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Body and frame, Driver assistance, Equipment and accessories, Glass, wipers and mirrors

Vehicles listed
TESLA MODEL 32017, 2018, 2019
TESLA MODEL S2016, 2017, 2018, 2019
TESLA MODEL X2016, 2017, 2018, 2019

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
26V2830002026-05-04. BACK OVER PREVENTION:SOFTWARE
20244832024-08-16. Structure
24V6150002024-08-15. STRUCTURE:BODY
24V1530002024-02-27. FORWARD COLLISION AVOIDANCE: WARNINGS:EXTERNAL/PEDESTRIAN ALERT; ELECTRICAL SYSTEM:SOFTWARE
20236572023-12-12. Accessories
23V8380002023-12-12. ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:SOFTWARE
20230632023-02-14. Accessories
20225282022-09-20. Visual System
22V7020002022-09-19. VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
22V2350002022-04-12. ELECTRICAL SYSTEM:SOFTWARE; FORWARD COLLISION AVOIDANCE: WARNINGS:EXTERNAL/PEDESTRIAN ALERT

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
SB-21-12-0052025-01-03. Service bulletin. For some Model X vehicles built before May 2018, should water seep into the printed circuit board of the rear door cladding sensor, an alert might be displayed on the touchscreen.
SB-24-12-0082024-11-05. Service bulletin. On some Model X vehicles, the front roof applique and/or center spine applique may have been applied to the roof without the use of primer, which could cause the applique(s) to separate from the roof. This bulletin employs an improved inspection process which replaces the one for SB-20-12-005.
SB-24-12-0082024-09-04. Service bulletin. On some Model X vehicles, the front roof applique and/or center spine applique may have been applied to the roof without the use of primer, which could cause the applique(s) to separate from the roof. This bulletin employs an improved inspection process which replaces the one for SB-20-12-005.
SB-22-11-0022024-07-03. Service bulletin. One or both front door drive units and front door harnesses may require replacement due to corrosion.
SB-24-10-0052024-06-20. Service bulletin. Certain Standard Range Model 3 and Model Y vehicles that received the Lithium Iron Phosphate (LFP) HV Battery Retrofit did not receive the 2nd row floor reinforcement plate, which provides additional protection for the LFP HV Battery.
OwnersD2024-04-29. Service bulletin. Tesla does not provide physical owner's manual copies. Instead, all available owner?s manual content is integrated into the vehicle software, and only the content relevant for a given vehicle, based on vehicle configuration and software version installed, is displayed on its touchscreen. This file contains all available owner?s manual content for Model 3 vehicles converted to PDF format, and given the distribution method and NHTSA?s submission format requirements, it is the best available representative copy of owner?s manual content. However, a customer who accesses the owner?s manual via their vehicle?s touchscreen would only see the parts of this PDF file that are relevant to their vehicle.
Index3902024-04-29. Service bulletin. Tesla does not provide physical owner's manual copies. Instead, all available owner?s manual content is integrated into the vehicle software, and only the content relevant for a given vehicle, based on vehicle configuration and software version installed, is displayed on its touchscreen. This file contains all available owner?s manual content for Model 3 vehicles converted to PDF format, and given the distribution method and NHTSA?s submission format requirements, it is the best available representative copy of owner?s manual content. However, a customer who accesses the owner?s manual via their vehicle?s touchscreen would only see the parts of this PDF file that are relevant to their vehicle.
OwnersB2024-04-29. Service bulletin. Tesla does not provide physical owner's manual copies. Instead, all available owner?s manual content is integrated into the vehicle software, and only the content relevant for a given vehicle, based on vehicle configuration and software version installed, is displayed on its touchscreen. This file contains all available owner?s manual content for 2015-2020 Model X vehicles converted to PDF format, and given the distribution method and NHTSA?s submission format requirements, it is the best available representative copy of owner?s manual content. However, a customer who accesses the owner?s manual via their vehicle?s touchscreen would only see the parts of this PDF file that are relevant to their vehicle.
Index3812024-04-29. Service bulletin. Tesla does not provide physical owner's manual copies. Instead, all available owner?s manual content is integrated into the vehicle software, and only the content relevant for a given vehicle, based on vehicle configuration and software version installed, is displayed on its touchscreen. This file contains all available owner?s manual content for 2015-2020 Model X vehicles converted to PDF format, and given the distribution method and NHTSA?s submission format requirements, it is the best available representative copy of owner?s manual content. However, a customer who accesses the owner?s manual via their vehicle?s touchscreen would only see the parts of this PDF file that are relevant to their vehicle.
Index3732024-04-29. Service bulletin. Tesla does not provide physical owner's manual copies. Instead, all available owner?s manual content is integrated into the vehicle software, and only the content relevant for a given vehicle, based on vehicle configuration and software version installed, is displayed on its touchscreen. This file contains all available owner?s manual content for 2012-2020 Model S vehicles converted to PDF format, and given the distribution method and NHTSA?s submission format requirements, it is the best available representative copy of owner?s manual content. However, a customer who accesses the owner?s manual via their vehicle?s touchscreen would only see the parts of this PDF file that are relevant to their vehicle.