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Service bulletin 20NA028

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10173413
Published by NHTSA2020-04-06
Manufacturer's number20NA028
Manufacturer's date2020-02-07
NHTSA componentSTRUCTURE:FRAME AND MEMBERS; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

NHTSA's summary

This informational bulletin is to notify dealership personnel as well as providing the customer with the usage instructions from the owner manual, that in extreme cold weather (-18°C or less / 0°F or less), a grille winter cover needs be added during PDI to avoid the customer returning with concerns related to charge air cooler icing.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Body and frame, Equipment and accessories, Labels and manuals

Vehicles listed
BUICK ENCORE2020

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
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22-NA-2442024-05-30. Warranty extension. This service bulletin provides information about GM Accessories - Dealer-Installed, Repaired or Replaced During Warranty Coverage Period.
23-NA-0642024-05-02. Service bulletin. This service bulletin provides information on the Transport Mode Feature, also known as Logistics mode, which is used to increase the 12V Battery stand time of the vehicle during transit and or long period of stand time at the dealerships.
20-NA-1322024-04-23. Service bulletin. This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.