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Service bulletin PM937 2020 Sentr

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10172255
Published by NHTSA2020-03-07
Manufacturer's numberPM937 2020 Sentr
Manufacturer's date2020-02-01
NHTSA componentVISIBILITY

NHTSA's summary

Inside Rearview Mirror Dealer Inventory *****Detailed Information***** Nissan is conducting a quality action on 336 MY2020 Sentra (B18) vehicles identified in Service Comm to inspect the adhesion of the inside rearview mirror attachment and, if necessary, replace the windshield if the mirror detaches. Affected vehicles are subject to stop sale for temporary Quality Assurance (QA) Hold under PC732 and are either currently in dealer inventory or assigned and in transit to the dealer. Nissan is transitioning affected vehicles into this Quality Action campaign ID (PM937). The Quality Hold under PC732 remains in effect for 346 MY2020 Sentra vehicles for a potential crack on the left side of the steering gear housing. Refer to PC732 for additional details. *****What Dealers Should Do***** PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS: 1. Verify if vehicles currently in new dealer inventory are affected by this quality action using Service Comm or DBS National Service History – Open Campaign I.D. PM937 • - New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). • - Refer to NPSB 15-460 for additional information • - Please continue to check newly arriving inventory for campaign applicability. 2. Use the attached procedure to inspect and, if necessary, remedy any vehicles affected by this quality action: • - If the mirror and mounting plate does not detach from the windshield, no repair is needed. - If the inspection result is “NG” (inside rearview mirror and mounting plate detaches): • - Replace the windshield and aim the front camera unit using the procedure outlined in the Electronic Service Manual (ESM). • - Once vehicles have been inspected and, if necessary, remedied dealers may submit the applicable warranty claim for the action performed and the vehicle

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Glass, wipers and mirrors

Vehicles listed
NISSAN SENTRA2020

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20235042023-09-11. Visual System

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
NTB17-019H2024-06-07. Service bulletin. WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB13-028I2024-06-07. Service bulletin. REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB09-081K2024-06-07. Service bulletin. WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB20-010C2023-03-07. Service bulletin. WINDSHIELD WIPER BLADE PERFORMANCE/DIAGNOSIS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB13-028H2023-03-07. Service bulletin. REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB09-081J2023-03-07. Service bulletin. WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB21-0682021-08-06. Service bulletin. INTELLIGENT AUTO HEADLIGHTS DO NOT COME ON WHEN WIPERS ARE ACTIVE IF YOU CONFIRM While in AUTO headlight mode, the Intelligent Headlights do not come ON after four (4) complete sweeps of the windshield wipers. • The four (4) complete windshield wiper sweeps must occur within a one (1) minute time period. NOTE: Windshield wipers are set to any ON position. ACTION Reconfigure the BCM.
NTB19-042b2021-03-06. Service bulletin. AEB WARNING LIGHT BLINKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
PC732 2020 Sentr2020-02-08. Service bulletin. MY20 Sentra Quality Hold ***** Detailed Information ***** Nissan is committed to a high level of customer service and satisfaction. This commitment requires Nissan to periodically place certain vehicles on temporary Quality Assurance (QA) Hold to assure that these vehicles, as delivered to our customers, meet our exacting standards and our customers’ expectations. Effective immediately, Nissan is placing a temporary Quality Assurance (QA) Hold on six hundred eighty-two (682) specific MY2020 Sentra vehicles in dealer inventory. There may be a potential crack on the left side of the steering gear housing and/or the rearview mirror may not be mounted to Nissan specifications. Nissan engineering is studying these concerns and will provide the appropriate field actions as quickly as possible. ***** What Dealers Should Do ***** 1. Verify if vehicles are affected by this quality hold using Service Comm or DBS National Service History – Open Campaigns I.D. PC732 • - New vehicles in dealer inventory can be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). • - Refer to NPSB 15-460 for additional information • - Please continue to check newly arriving inventory for campaign applicability. 2. Please do not drive, loan, sell or trade the specific vehicles in dealer inventory subject to this Quality Hold. 3. Nissan will provide an updated status, to include next steps, no later than the week ending February 14, 2020.