Service bulletin NTB20-006

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10172248
Published by NHTSA	2020-03-07
Manufacturer's number	NTB20-006
Manufacturer's date	2020-02-10
NHTSA component	EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM

NHTSA's summary

2018-2020 ARMADA; INFOTAINMENT ERROR MESSAGE "UNABLE TO CONNECT TO THE CENTER" DISPLAYED IF YOU CONFIRM • - The error message “Unable to Connect to the Center” is displayed on the infotainment screen (see Figure 1), And • - The customer has an active NissanConnect® subscription. ACTION 1. Identify the TCU ID. 2. Manually configure the display control unit.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Equipment and accessories, Software

Vehicles listed
NISSAN ARMADA	2018, 2019, 2020

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
NTB18-081c	2019-10-08. Service bulletin. 2017-2018 PATHFINDER AND 2018 ARMADA; SOFTWARE UPDATES FOR INFOTAINMENT ISSUES This bulletin has been amended. See Amendment History on the last page. Discard all previous versions of this bulletin.
NTB18-081b	2019-04-15. Service bulletin. 2017-2018 PATHFINDER AND 2018 ARMADA; SOFTWARE UPDATES FOR INFOTAINMENT ISSUES This bulletin has been amended. Please see Amendment History on the last page. Please discard previous versions of this bulletin.
NTB15-049r	2019-02-19. Service bulletin. TELEMATICS SERVICE INFORMATION This bulletin applies only to vehicles equipped with a Telematics Communication Unit (TCU). This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB18-081a	2019-02-19. Service bulletin. 2017-2018 PATHFINDER AND 2018 ARMADA; SOFTWARE UPDATES FOR INFOTAINMENT ISSUES This bulletin has been amended. Please see Amendment History on the last page. Please discard previous versions of this bulletin.
NTB18-081	2019-02-19. Service bulletin. 2017-2018 PATHFINDER AND 2018 ARMADA; SOFTWARE UPDATES FOR INFOTAINMENT ISSUES IF YOU CONFIRM Any one or a combination of the following on an applied vehicle: - Reverse camera is blank (vehicles manufactured before May 1, 2018) - Reverse camera remains ON when in Drive (vehicles manufactured before May 1, 2018) - Average fuel economy displays 99.9 MPG - Display screen flickers at higher ambient interior temperatures - SXM Info Apps (Weather, Stocks, Fuel Prices) inoperative ACTION 1. Refer to page 4, step 8 in the SERVICE PROCEDURE to confirm an update applies to the Display Control Unit (DCU) of the vehicle being worked on. - Confirmation is determined by comparing the DCU part number with those listed in Table A on page 4. 2. If this bulletin applies, update the DCU software. - See REQUIRED SPECIAL TOOL on page 2. NOTE: The updated software resolves the items above along with improving software stability.
NTB18-062	2018-12-10. Service bulletin. 2018 ARMADA; MIL ON WITH DTC P0138 AND/OR P0158 IF YOU CONFIRM The MIL is ON with one or both of the following DTCs: - P0138 (Heated oxygen sensor heater 2 [bank 1] circuit high voltage) - P0158 (Heated oxygen sensor heater 2 [bank 2] circuit high voltage) And There are no drivability issues. ACTION 1. Refer to step 6 in the SERVICE PROCEDURE to confirm this bulletin applies to the vehicle you are working on. 2. If this bulletin applies, reprogram the ECM.