Service bulletin 08-128-19

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

NHTSA's summary

UJQ Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to:22.5 Without Digital Audio Broadcasting (Sales Code RS9). 21.10 With RS9. Customers may experience one or more of the following: Arabic language is missing (Without RS9). Navigation inoperable (Without RS9). Bottom menu bar of the radio is non responsive or frozen (Without RS9). After viewing the weather map following a flood advisory popup, the main soft key's at the bottom of the screen may not respond when pressed (Without RS9). Radio will not turn off (Without RS9). Poor AM/FM Reception (Without RS9). Uconnect Live feature may not function properly (EMEA only). Radio may reset, turn off and then back on. Radio display screen freezes. Can freeze in any mode: navigation, audio or backup camera. Audio distortion heard during phone calls and CarPlay®. Rear View Camera (RVC) display screen turns blue or green.

The document

• NHTSA's copy of the document (PDF)
• If that address does not open, try this one

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories

Listing a model year does not mean every vehicle of it is concerned: the document says which.

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

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