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Service bulletin 31-004-19

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10169246
Published by NHTSA2019-12-16
Manufacturer's number31-004-19
Manufacturer's date2019-11-20
NHTSA componentVISIBILITY

NHTSA's summary

Authentic Mopar® Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar® Glass.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Glass, wipers and mirrors

Vehicles listed
ALFA ROMEO 4C2014 to 2016
ALFA ROMEO 4C SPIDER2015 to 2017
ALFA ROMEO GIULIA2017 to 2019
ALFA ROMEO STELVIO2018, 2019
CHRYSLER 2002010
CHRYSLER 2002011, 2012, 2013, 2014, 2015, 2016, 2017
CHRYSLER 2002018
CHRYSLER 200 CONVERTIBLE2011 (the catalog's model; the bulletin names a series or trim of it)
CHRYSLER 3002010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019
CHRYSLER 300 AWD2010 (the catalog's model; the bulletin names a series or trim of it)
CHRYSLER 300C2010, 2011
CHRYSLER 300C2012, 2013, 2014, 2015, 2016, 2017 (the catalog's model; the bulletin names a series or trim of it)
CHRYSLER 300S2010 (the catalog's model; the bulletin names a series or trim of it)
CHRYSLER GRAND VOYAGER2010 to 2011
CHRYSLER GRAND VOYAGER2015 to 2016
CHRYSLER PACIFICA2016
CHRYSLER PACIFICA2017, 2018, 2019
CHRYSLER PACIFICA PLUG-IN HYBRID2017, 2018 (the catalog's model; the bulletin names a series or trim of it)
CHRYSLER PT CRUISER2010
CHRYSLER SEBRING2010
CHRYSLER SEBRING2011 to 2013
CHRYSLER SEBRING CONV2010 (the catalog's model; the bulletin names a series or trim of it)
CHRYSLER SRT82010
CHRYSLER TOWN AND COUNTRY2010, 2011, 2012, 2013, 2014, 2015, 2016
CHRYSLER TOWN AND COUNTRY2017 to 2018
DODGE AVENGER2010, 2011, 2012, 2013, 2014
DODGE AVENGER2015 to 2016
DODGE CALIBER2010, 2011, 2012
DODGE CARAVAN2010 to 2019
DODGE CARGO VAN2012
DODGE CHALLENGER2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019
DODGE CHARGER2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019
DODGE CHARGER AWD2010 (the catalog's model; the bulletin names a series or trim of it)
DODGE CHARGER POLICE2011, 2012, 2013, 2014 (the catalog's model; the bulletin names a series or trim of it)
DODGE DAKOTA2010, 2011
DODGE DART2013, 2014, 2015, 2016
DODGE DURANGO2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019
DODGE GRAND CARAVAN2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019
DODGE JOURNEY2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019
DODGE JOURNEY AWD2010 (the catalog's model; the bulletin names a series or trim of it)
DODGE MAGNUM2010
DODGE NITRO2010, 2011, 2012
DODGE RAM 15002010, 2011, 2012 (the catalog's model; the bulletin names a series or trim of it)
DODGE RAM 25002010, 2011, 2012 (the catalog's model; the bulletin names a series or trim of it)
DODGE RAM 35002010, 2011, 2012 (the catalog's model; the bulletin names a series or trim of it)
DODGE RAM 45002011, 2012 (the catalog's model; the bulletin names a series or trim of it)
DODGE RAM 55002011, 2012 (the catalog's model; the bulletin names a series or trim of it)
DODGE VIPER2013, 2014, 2015
DODGE VIPER COUPE2010 (the catalog's model; the bulletin names a series or trim of it)
DODGE VIPER COUPE2016, 2017 (the catalog's model; the bulletin names a series or trim of it)
DODGE VIPER ROADSTER2010 (the catalog's model; the bulletin names a series or trim of it)
FCA ALL MODELS2010 to 2015
FIAT 124 SPIDER2017, 2018, 2019
FIAT 5002011
FIAT 5002012, 2013, 2014, 2015, 2016, 2017, 2018, 2019
FIAT 500E2013, 2014, 2015, 2016, 2017 (the catalog's model; the bulletin names a series or trim of it)
FIAT 500L2014, 2015, 2016
FIAT 500X2016, 2017, 2018, 2019
FIAT SPIDER2017 to 2019
JEEP CHEROKEE2014, 2015, 2016, 2017, 2018, 2019
JEEP COMMANDER2010
JEEP COMPASS2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019
JEEP COMPASS FWD2010 (the catalog's model; the bulletin names a series or trim of it)
JEEP GLADIATOR2019
JEEP GRAND CHEROKEE2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019
JEEP LIBERTY2010, 2011, 2012
JEEP PATRIOT2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018
JEEP PATRIOT 4X42010 (the catalog's model; the bulletin names a series or trim of it)
JEEP PATRIOT FWD2010 (the catalog's model; the bulletin names a series or trim of it)
JEEP RENEGADE2015, 2016, 2017, 2018, 2019
JEEP WRANGLER2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019
RAM 15002013, 2014, 2015, 2016, 2017, 2018, 2019
RAM 25002013, 2014, 2015, 2016, 2017, 2018, 2019
RAM 35002013, 2014, 2015, 2016, 2017, 2018, 2019
RAM 45002013, 2014, 2015, 2016, 2017, 2018, 2019
RAM 55002013, 2014, 2015, 2016, 2017, 2018, 2019
RAM C/V TRADESMAN2013 to 2016
RAM PROMASTER2014 to 2019
RAM PROMASTER 25002015
RAM PROMASTER 35002016
RAM PROMASTER CITY2015, 2016, 2017, 2018, 2019
SPRINTER 35002010
SRT VIPER2013 to 2016

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20254422025-08-26. Visual System
20203972020-08-27. Visual System
20201542020-04-09. Visual System
20V2080002020-04-09. VISIBILITY:WINDSHIELD WIPER/WASHER:LINKAGES
20201452020-04-06. Visual System
20196282019-12-12. Visual System
20193022019-06-17. Visual System
18V3960002018-06-14. VISIBILITY:REARVIEW MIRRORS/DEVICES
16V0440002016-01-28. VISIBILITY:WINDSHIELD
20153682015-08-13. Visual System

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
978912024-06-27. Other. MOTOR - WINDSHIELD WIPER
940062024-06-27. Other. WIPERUNIT - WINDSHIELD WIPER, BLADE - FRONT WIPER
S23230000822024-01-16. Service bulletin. Smart Glass Window Function Inoperative. Window Will Not Lower/Raise When Door Is Opened Or Closed, Diagnostic Trouble Code (DTC) B25B4-2A Pawl Switch Stuck.
S23230000732024-01-08. Service bulletin. Exterior Mirror And Or Blind Spot Inoperative.
S23230000722024-01-08. Service bulletin. Soft Top Windows Do Not Sit Flush To The Top.
S23230000712024-01-08. Service bulletin. Front Door Window Will Not Roll Down All The Way. Window Stops Part Way Down.
90045422024-01-08. Service bulletin. Rain Sensor Before replacing the rain sensor during a front windshield replacement inspect the part for part numbers. If you have part numbers; 68507366, 68483780, 68384226 or 68384225, these parts do not utilize a replaceable gel pad, only replace the sensor for a missing or damaged gel pad. For part numbers 68298334, 68298468, 68607452 or 68194700 the gel pad should be replaced during all windshield replacements and can be ordered through MOPAR, complete sensor replacement is not necessary. Contact: FCA Redacted Content for further questions If no response in 15 minutes, proceed with repair.
91002092024-01-08. Service bulletin. Switch-Mirror Before replacing this Switch, please follow the service procedures to properly diagnose it 1) Remove the switch 2) Please check the continuity on each pin of the switch based on the table found in the service Procedures. If after testing switch is still faulty, please call FCA Redacted Content. If no response after 15 minutes, proceeds with switch replacement.
S23080000122024-01-02. Service bulletin. Rear Wiper Does Not Turn On
S23230000732023-10-30. Service bulletin. Exterior Mirror And Or Blind Spot Inoperative.