Service bulletin CS9991_DSM

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10168561
Published by NHTSA	2019-12-09
Manufacturer's number	CS9991_DSM
Manufacturer's date	2019-11-01
NHTSA component	VISIBILITY

NHTSA's summary

This document is the notice to Kia Dealer Service Managers announcing the launch of a Customer Satisfaction Initiative for all Telluride customers on 11/1/2019. As part of the ongoing monitoring of Telluride performance, we have identified that in some instances, customers have reported windshield chipping followed by extensive cracking within a short period of time, preventing repair of the chip. Although the vehicle's warranty specifically excludes warranty coverage for broken, chipped, scratched or damaged window glass due to outside influence, KMA would like to provide Telluride customers with goodwill repair support should they encounter the issue while we continue to investigate. Dealers are asked to replace an affected Telluride customer's windshield under goodwill following inspection to confirm the condition (chip due to impact from road debris and windshield cracking preventing repair). KMA will also reimburse customers for out-of-pocket expense previously incurred due to this issue (instructions included in the owner notification letter).

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Glass, wipers and mirrors

Vehicles listed
KIA TELLURIDE	2020

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
WTY049_REIMB	2026-09-28. Warranty extension. WARRANTY EXTENSION CAMPAIGN: REIMBURSEMENT FORM (WTY049) - This document is a Reimbursement Request form that was mailed with the customer letter advising them to submit the form if they had paid for repairs for this same matter prior to the warranty extension campaign program launch.
WTY049_OWNR	2026-09-28. Warranty extension. WARRANTY EXTENSION CAMPAIGN: OWNER NOTIFICATION (WTY049) - This document is the owner notification advising that Kia is extending the New Vehicle Limited Warranty coverage to owners for specific repairs related to the front sunroof wind deflector on certain 2020-2022 MY Telluride vehicles manufactured from January 9, 2019 through July 27, 2022. For these specific model & model years, Kia will extend the warranty for a condition where the customer is unable to open/close the front sunroof and/or the sunroof wind deflector does not operate or function properly from 5 years / 60,000 miles to 15 years / 150,000 miles, whichever comes first, starting from the date the vehicle was first put into service.
WTY049_QA	2026-09-28. Warranty extension. WARRANTY EXTENSION CAMPAIGN: QUESTION AND ANSWER (WTY049) – This document is the Question and Answer Guide containing the most frequently asked questions regarding Warranty Extension Campaign WTY049.
WTY049_DPSM	2026-09-28. Warranty extension. WARRANTY EXTENSION CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (WTY049) - This document is the announcement to dealer Parts and Service managers advising that Kia is extending the New Vehicle Limited Warranty coverage to owners for specific repairs related to the front sunroof wind deflector on certain 2020-2022 MY Telluride vehicles manufactured from January 9, 2019 through July 27, 2022. For these specific model & model years, Kia will extend the warranty for a condition where the customer is unable to open/close the front sunroof and/or the sunroof wind deflector does not operate or function properly from 5 years / 60,000 miles to 15 years / 150,000 miles, whichever comes first, starting from the date the vehicle was first put into service.
WTY049_DP	2026-09-28. Warranty extension. WARRANTY EXTENSION CAMPAIGN: DEALER PRINCIPAL MEMO (WTY049) - This document is the announcement to the dealer principals advising that Kia is extending the New Vehicle Limited Warranty coverage to owners for specific repairs related to the front sunroof wind deflector on certain 2020-2022 MY Telluride vehicles manufactured from January 9, 2019 through July 27, 2022. For these specific model & model years, Kia will extend the warranty for a condition where the customer is unable to open/close the front sunroof and/or the sunroof wind deflector does not operate or function properly from 5 years / 60,000 miles to 15 years / 150,000 miles, whichever comes first, starting from the date the vehicle was first put into service.
TSB_CLI055	2024-02-02. Service bulletin. TECHNICAL SERVICE BULLETIN: DATC HEATER OPERATION LOGIC IMPROVEMENT - This bulletin provides information to upgrade the air condition (AIRCON) software logic on certain 2020-2023MY Telluride (ON) vehicles equipped with Dual Air Temperature Control (DATC), produced from January 9, 2019 through June 6, 2023. The affected vehicles may exhibit temporarily reduced heater performance in cold climates, especially during prolonged idle operation or coasting.
TSB_BOD319	2023-08-02. Service bulletin. TECHNICAL SERVICE BULLETIN: SUNROOF WIND DEFLECTOR ARMS AND MECHANISM PARTS REPLACEMENT - This bulletin provides information to perform a partial replacement of the sunroof wind deflector and mechanism arms on some 2019-2022MY Telluride (ON) vehicles produced from February 15, 2019 through January 19, 2022. The affected vehicles may experience the sunroof open/close operation inoperative and/or the sunroof wind deflector function inoperative.
TSB_CLI047_R1	2022-04-01. Service bulletin. TECHNICAL SERVICE BULLETIN: REAR HVAC CONTROL HEAD MEMORY UPGRADE - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to perform a wire harness upgrade on some 2020MY Telluride (ON) vehicles, produced from January 8, 2019 through June 4, 2019, which may experience a condition where the rear HVAC control head does not retain its previous settings and/or may reset to A/C on after the vehicle is turned off for a prolonged period of time.
PS299_R4	2020-11-03. Service bulletin. PITSTOP: CORRECT PROCEDURE FOR RAISING WINDSHIELD WIPERS - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. When servicing windshield wipers on the below listed vehicles, including during PDI, ensure to raise the wiper arms to a vertical position to avoid damaging the paint on the rear edge of the hood.
PS664	2020-07-06. Service bulletin. PITSTOP: WINDOW LOGIC: INITIALIZATION PROCEDURE - This Pitstop provides information regarding the door window logic on some 2020MY~ Telluride (ON) vehicles, by design to improve wind noise, the window glass may lower 5 - 10 cm below the top door frame weather strip when the window is being closed. This is normal operation. However, if the door window does not remain in the closed position when utilizing Auto-Up feature, then a re-initialization may be needed.